Question 1

Principles of Scientific Management was written by Frederick Winslow Taylor.

Accepted Answer

A) True 
 B)False

Question 2

Taylor is best known for his 14 principles of management.

Accepted Answer

A) True 
 B)False

Question 3

In Fayol's 14 Principles of Management, _____________ refers to the degree to which subordinates are involved in decision making.

Accepted Answer

A)  authority 
B)  unity of command 
C)  initiative 
D)  centralization 
E)  equity 
A)  authority 
B)  unity of command 
C)  initiative 
D)  centralization 
E)  equity

Question 4

discuss the work in scientific management done by Frank and Lillian Gilbreth.

Accepted Answer

Frank Gilbreth is probably best known fo

Question 5

One outcome of the Hawthorne Studies could be described by which of the following statements?

Accepted Answer

A)  Individual work ethic has a greater influence on worker productivity than group pressure. 
B)  Incentive pay systems have more influence on worker productivity than group pressure. 
C)  Behaviour and employee sentiments are inversely related. 
D)  Security is relatively unimportant to employees. 
E)  Social norms or group standards are the key determinants of individual work behaviour. 
A)  Individual work ethic has a greater influence on worker productivity than group pressure. 
B)  Incentive pay systems have more influence on worker productivity than group pressure. 
C)  Behaviour and employee sentiments are inversely related. 
D)  Security is relatively unimportant to employees. 
E)  Social norms or group standards are the key determinants of individual work behaviour.

Question 6

A __________ is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole.

Accepted Answer

A)  process 
B)  team 
C)  culture 
D)  strategy 
E)  system 
A)  process 
B)  team 
C)  culture 
D)  strategy 
E)  system

Question 7

discuss the work of Henri Fayol as it relates to the general administrative approach to management. Next, list and discuss 7 of Fayol's 14 principles of management.

Accepted Answer

Fayol described the practice of manageme

Question 8

Total Quality Management (TQM) is a management philosophy developed first in ____________ by ________.

Accepted Answer

A)  the US; Jack Welch 
B)  the US; Edwards Deming 
C)  Japan; Akio Morita 
D)  Japan; Edwards Deming 
E)  Japan; Kiichiro Toyoda 
A)  the US; Jack Welch 
B)  the US; Edwards Deming 
C)  Japan; Akio Morita 
D)  Japan; Edwards Deming 
E)  Japan; Kiichiro Toyoda

Question 9

Mercury, plastic, glass tubing, and paint are examples of which system component in the production of thermometers?

Accepted Answer

A)  feedback 
B)  environment 
C)  transformation process 
D)  outputs 
E)  inputs 
A)  feedback 
B)  environment 
C)  transformation process 
D)  outputs 
E)  inputs

Question 10

The Hawthorne Studies began in 1924 at the General Motors assembly plant in Flint, Michigan.

Accepted Answer

A) True 
 B)False

Question 11

Frank Gilbreth is best known for his work in which of the following areas?

Accepted Answer

A)  motion picture industry 
B)  sawmills 
C)  electrical engineering 
D)  automobile assembly lines 
E)  bricklaying 
A)  motion picture industry 
B)  sawmills 
C)  electrical engineering 
D)  automobile assembly lines 
E)  bricklaying

Question 12

In The Wealth of Nations, Adam Smith argued for the economic advantages of __________, the breakdown of jobs into narrow and repetitive tasks.

Accepted Answer

A)  assembly lines 
B)  job redesign 
C)  division of labour 
D)  scientific management 
E)  job rotation 
A)  assembly lines 
B)  job redesign 
C)  division of labour 
D)  scientific management 
E)  job rotation

Question 13

What scientist is most closely associated with the Hawthorne Studies?

Accepted Answer

A)  Adams 
B)  Mayo 
C)  Lawler 
D)  Barnard 
E)  Herzberg 
A)  Adams 
B)  Mayo 
C)  Lawler 
D)  Barnard 
E)  Herzberg

Question 14

The ____________ emphasized rationality and making organizations and workers as efficient as possible.

Accepted Answer

A)  scientific management 
B)  classical studies 
C)  total quality management 
D)  systems approach 
E)  quantitative approach 
A)  scientific management 
B)  classical studies 
C)  total quality management 
D)  systems approach 
E)  quantitative approach

Question 15

The job of manager in the systems approach is to __________.

Accepted Answer

A)  control the environment 
B)  ensure that the parts of the organization work together 
C)  constantly interact with the environment 
D)  expand the transformation process 
E)  help the organization become self-contained 
A)  control the environment 
B)  ensure that the parts of the organization work together 
C)  constantly interact with the environment 
D)  expand the transformation process 
E)  help the organization become self-contained

Question 16

Adam Smith argued that there would be economic advantages gained from division of labour.

Accepted Answer

A) True 
 B)False

Question 17

While Taylor was concerned with __________ managers, Fayol's attention was directed at the activities of __________ managers.

Accepted Answer

A)  all; top level 
B)  all; first-line 
C)  first-line; all 
D)  top level; first-line 
E)  top level; all 
A)  all; top level 
B)  all; first-line 
C)  first-line; all 
D)  top level; first-line 
E)  top level; all

Question 18

__________________ is a management philosophy devoted to continual improvement and responding to customer needs and expectations.

Accepted Answer

A)  Quantitative approach 
B)  Scientific management 
C)  General administrative theory 
D)  Total quality management 
E)  Systems approach 
A)  Quantitative approach 
B)  Scientific management 
C)  General administrative theory 
D)  Total quality management 
E)  Systems approach

Question 19

In the 1990s, management researchers recognized that the external environment outside the organization also had impact on how managers manage.

Accepted Answer

A) True 
 B)False

Question 20

The systems approach implies that decisions and actions in one organizational area will affect other areas.

Accepted Answer

A) True 
 B)False

Principles of Scientific Management was written by Frederick Winslow Taylor.

Taylor is best known for his 14 principles of management.

In Fayol's 14 Principles of Management, _____________ refers to the degree to which subordinates are involved in decision making.

discuss the work in scientific management done by Frank and Lillian Gilbreth.

One outcome of the Hawthorne Studies could be described by which of the following statements?

A __________ is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole.

discuss the work of Henri Fayol as it relates to the general administrative approach to management. Next, list and discuss 7 of Fayol's 14 principles of management.

Total Quality Management (TQM) is a management philosophy developed first in ____ by .

Mercury, plastic, glass tubing, and paint are examples of which system component in the production of thermometers?

The Hawthorne Studies began in 1924 at the General Motors assembly plant in Flint, Michigan.

Frank Gilbreth is best known for his work in which of the following areas?

In The Wealth of Nations, Adam Smith argued for the economic advantages of __________, the breakdown of jobs into narrow and repetitive tasks.

What scientist is most closely associated with the Hawthorne Studies?

The ____________ emphasized rationality and making organizations and workers as efficient as possible.

The job of manager in the systems approach is to __________.

Adam Smith argued that there would be economic advantages gained from division of labour.

While Taylor was concerned with managers, Fayol's attention was directed at the activities of managers.

__________________ is a management philosophy devoted to continual improvement and responding to customer needs and expectations.

In the 1990s, management researchers recognized that the external environment outside the organization also had impact on how managers manage.

The systems approach implies that decisions and actions in one organizational area will affect other areas.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Planning and Control Techniques

Managing Operations

Filters

Exam 17: Management History

Principles of Scientific Management was written by Frederick Winslow Taylor.

Taylor is best known for his 14 principles of management.

In Fayol's 14 Principles of Management, _____________ refers to the degree to which subordinates are involved in decision making.

discuss the work in scientific management done by Frank and Lillian Gilbreth.

One outcome of the Hawthorne Studies could be described by which of the following statements?

A __________ is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole.

discuss the work of Henri Fayol as it relates to the general administrative approach to management. Next, list and discuss 7 of Fayol's 14 principles of management.

Total Quality Management (TQM) is a management philosophy developed first in ____________ by ________.

Mercury, plastic, glass tubing, and paint are examples of which system component in the production of thermometers?

The Hawthorne Studies began in 1924 at the General Motors assembly plant in Flint, Michigan.

Frank Gilbreth is best known for his work in which of the following areas?

In The Wealth of Nations, Adam Smith argued for the economic advantages of __________, the breakdown of jobs into narrow and repetitive tasks.

What scientist is most closely associated with the Hawthorne Studies?

The ____________ emphasized rationality and making organizations and workers as efficient as possible.

The job of manager in the systems approach is to __________.

Adam Smith argued that there would be economic advantages gained from division of labour.

While Taylor was concerned with __________ managers, Fayol's attention was directed at the activities of __________ managers.

__________________ is a management philosophy devoted to continual improvement and responding to customer needs and expectations.

In the 1990s, management researchers recognized that the external environment outside the organization also had impact on how managers manage.

The systems approach implies that decisions and actions in one organizational area will affect other areas.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Planning and Control Techniques

Managing Operations

Filters

Total Quality Management (TQM) is a management philosophy developed first in ____ by .

While Taylor was concerned with managers, Fayol's attention was directed at the activities of managers.