Exam 13: Leadership

Refer to the scenario below to answer the following questions. Path-Goal Leadership (Scenario) Harry knows that there are many different models of leadership. He wants to become more effective at his job, and also to assist his first-line managers in becoming more effective leaders. As he thinks about his first-line managers, he realizes that they each demonstrate a different leadership style. Jenna lets her employees know exactly what is expected of them and gives specific guidelines on how tasks are to be accomplished. Jack, on the other hand, always solicits information and suggestions from his employees before making a decision. Then there is Kate, who demands a lot from her employees. She sets challenging goals and expects all of her workers to try their best to achieve them. Finally, there is Frank, who is very friendly and shows constant concern for his employees and their welfare. Harry decides to use House's path-goal theory to further analyze his situation. -Frank is a(n) __________ leader.

__________ power is based on the leader's ability to punish or control.

Refer to the scenario below to answer the following questions. Jack and Jill (Scenario) Jack Jones and Jill Smith are both managers at a large medical supply firm. Jack emphasizes to his subordinates that the work must be done, regardless of circumstances, and encourages them to meet their sales quotas. He is generally liked, but some employees complain that he is too focused on sales quotas and resent his rather heavy-handed approach. Jill has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families. -According to Fiedler, the best leadership style is a function of __________.

Unethical leaders may use their charisma to enhance their power over followers.

According to path-goal theory, which leadership behaviour is used when a leader lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance as to how to accomplish tasks?

Which type of leaders guide or motivate their followers toward established goals by clarifying role and task requirements?

The GLOBE research has found that there are some universal aspects to leadership across cultures.

Refer to the scenario below to answer the following questions. Hersey and Blanchard's Situational Leadership Theory(Scenario) Eric is trying to find the right leadership approach to use on his diverse group of employees. The workers vary widely in age, experience, and enthusiasm. Some employees need a lot of direction, while others do not. Yesterday, Eric accidentally upset one of the older and more experienced workers, Hazel, by trying to offer too much help. Hazel is a very capable and willing employee, and after 20 years with the company, she probably knew the job a lot better than Eric did. But he was only trying to be helpful, and he was also trying to compensate for the day before when he had not offered enough help to another worker, Joe. As a new employee, Joe had very little experience and needed a lot of specific information about his work duties. Other employees were more like Hank, who was able to do his job and liked to share in decision making. In his interactions with Hank, Eric focused more on communication and facilitation. After some consideration, Eric has chosen to apply Hersey and Blanchard's situational leadership theory. -To apply situational leadership theory, Eric needs to focus most on which of the following variables?

Refer to the scenario below to answer the following questions. Sources of Leader Power (Scenario) Rachel is confused. As the new department manager, she had hoped that everyone would acknowledge her authority and respect her decisions. However, she has noticed that some of her employees seem to have nearly as much power as she does. For example, everyone seems to go to Helen whenever they have a question about the computer system. Helen helped with the design and implementation of the system, and employees find that she can usually correct problems faster than the system support staff. Then there is a sales representative named Joe who has a remarkable amount of charm and charisma. He is liked and admired by everyone, and seems to have a power based simply upon ''being himself.'' Then there is Jill, her secretary, who also seems to have a lot of power. All employees have to record timecards, and it is Jill's responsibility to turn in the timecards every week. Occasionally, Rachel has seen Jill override the time clock to record an employee in earlier than they actually arrived or out later than they actually left. When Rachel questioned her about it, Jill just laughed and said it had been a common practice for years. Since the company did not pay overtime, she was merely adjusting the time cards to informally compensate those who put in extra time. Although Rachel was skeptical about this practice, Jill insisted that it was all right because the timecards always averaged out. As Rachel considered these and other events in her department, she began to wonder if she had any power at all! -Joe possesses __________ power.

Jim has the ability to "dock" the paycheques of employees who arrive at work past 9:05 a.m. Jim possesses __________ power.

According to our textbook, team leaders have two priorities, to manage the team boundary and to _______.

Derek Logan heads a team of 10 research analysts in Deutsche Bank. Even though he is least impressed with Cara Lewis among all his subordinates, when asked about her work he chose to focus on her strengths rather than her weaknesses. Derek can be described as a task-oriented leader.

The dimension of trust that is used to describe reliability, predictability, and good judgment in handling situations is __________.

According to path-goal theory, which leadership behaviour is used when a leader is friendly and shows concern for the needs of subordinates?

According to the Ohio State Studies, a leader who is high in __________ assigns group members to specific tasks, expects workers to maintain standards, and focuses on deadlines.

When Alan Jackman got promoted as the head of the sales team at Mac Software Inc., he chose three of his closest friends in the team to form the core sales group with him. Which of the following predictions would be consistent with the LMX theory?

Despite the best efforts of researchers, it proved impossible to identify one set of traits that would always differentiate leaders from nonleaders.

Refer to the scenario below to answer the following questions. Jack and Jill (Scenario) Jack Jones and Jill Smith are both managers at a large medical supply firm. Jack emphasizes to his subordinates that the work must be done, regardless of circumstances, and encourages them to meet their sales quotas. He is generally liked, but some employees complain that he is too focused on sales quotas and resent his rather heavy-handed approach. Jill has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families. -According to Fiedler's contingency model, Jill is __________ -oriented.

According to your textbook, __________ provide vision and strategy to the organization, while __________ implement that vision and strategy.

When employees have the knowledge, skills, and experience to do their jobs and when they seek autonomy and possess an internal locus of control they are ready for ____________.