Question 1

An emerging trend in MIS systems if the use of ______________ that enables decision makers to make informed decisions quickly.

Accepted Answer

A)  factual data 
B)  data interfaces 
C)  a dashboard 
D)  laptops 
E)  a dataport 
A)  factual data 
B)  data interfaces 
C)  a dashboard 
D)  laptops 
E)  a dataport

Question 2

define corporate governance and describe some of the current trends in this area.

Accepted Answer

Corporate governance is the system used

Question 3

Refer to the scenario below to answer the following questions.
Improving Service Standards at AirCargo (Scenario)
AirCargo is a regional airline that ships freight between communities in the four western provinces and the northern territories. Company president Mick Ward has asked his team of managers to investigate several complaints he has received about the company's services. Mick is particularly concerned about complaints that the company is not achieving its service commitment to customers. AirCargo promises delivery within 24 to 48 hours between larger centres, and 48 to 96 hours between smaller communities. Unfortunately, Mick has learned that the company is not achieving this standard, particularly in some northern communities, where shipments are often delayed by more than a week. Mick has made it clear to his managers that the status quo is not an option; either delivery times must be improved or their service promise must be adjusted. Ultimately, Mick would like to see AirCargo achieve the same standard as industry leader FastFreight, who promise 4
-Which of the following represents the upper limit in the acceptable range of variation for AirCargo deliveries to smaller communities?

Accepted Answer

A)  24 hours 
B)  48 hours 
C)  72 hours 
D)  96 hours 
E)  7 days 
A)  24 hours 
B)  48 hours 
C)  72 hours 
D)  96 hours 
E)  7 days

Question 4

Managers engage in controlling activities to protect the organization and its assets.

Accepted Answer

A) True 
 B)False

Question 5

Refer to the scenario below to answer the following questions.
Designing a Control System (Scenario)
Gina realizes her department needs to make some changes in its control system. The department is one of five in her division, and she is not sure which approach will work best for the organization. She could base her department's performance on their distinct product, making it a profit centre and evaluating it against overall company results. She could also make better use of the policies, regulations, and procedures that are already in place. To date, Gina has not strictly enforced many of the regulations established by the head office because her department is self-regulating. The work groups set their goals and insure those goals are achieved. Everyone is well aware of the expected standards and work behaviours, and there is little tolerance for workers who do not meet the group norms.
-The control system that Gina chooses should ultimately be one that ________.

Accepted Answer

A)  monitors everything that happens in the department 
B)  monitors only the important activities in the department 
C)  helps the organization effectively and efficiently reach its goals 
D)  requires minimal management involvement 
E)  becomes self-monitoring over time 
A)  monitors everything that happens in the department 
B)  monitors only the important activities in the department 
C)  helps the organization effectively and efficiently reach its goals 
D)  requires minimal management involvement 
E)  becomes self-monitoring over time

Question 6

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A)  market value 
B)  economic value 
C)  balanced scorecard 
D)  financial control 
E)  benchmarking 
A)  market value 
B)  economic value 
C)  balanced scorecard 
D)  financial control 
E)  benchmarking

Question 7

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

Accepted Answer

A)  the skill development of employees 
B)  how the firm performs in the short run 
C)  the employee satisfaction in the company 
D)  how employees service customers 
E)  feedback controls needed 
A)  the skill development of employees 
B)  how the firm performs in the short run 
C)  the employee satisfaction in the company 
D)  how employees service customers 
E)  feedback controls needed

Question 8

__________ is used to provide management with needed information on a regular basis.

Accepted Answer

A)  data entry system 
B)  management information system 
C)  expert intelligence 
D)  artificial intelligence 
E)  database correlation 
A)  data entry system 
B)  management information system 
C)  expert intelligence 
D)  artificial intelligence 
E)  database correlation

Question 9

describe the main performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

1. Financial controls-One of the primary

Question 10

__________ corrective action corrects problems at once to get performance back on track.

Accepted Answer

A)  Basic 
B)  Remedial 
C)  Concurrent 
D)  Immediate 
E)  Applied 
A)  Basic 
B)  Remedial 
C)  Concurrent 
D)  Immediate 
E)  Applied

Question 11

In less technologically advanced countries, direct supervision and highly centralized decision-making are the basic means of control.

Accepted Answer

A) True 
 B)False

Question 12

A dashboard is a(n) ____________ that enables decision markers make informed decisions quickly.

Accepted Answer

A)  real-time user interface 
B)  portable device 
C)  feedforward control method 
D)  concurrent control method 
E)  virtual reality interface 
A)  real-time user interface 
B)  portable device 
C)  feedforward control method 
D)  concurrent control method 
E)  virtual reality interface

Question 13

Michelle's Restaurant gives customers a questionnaire to rate the quality of their dining experience. They are using __________ control.

Accepted Answer

A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward 
A)  feedback 
B)  concurrent 
C)  applied 
D)  progressive 
E)  feedforward

Question 14

At its most fundamental level, __________ means learning from others.

Accepted Answer

A)  performance scanning 
B)  correlating 
C)  benchmarking 
D)  managing 
E)  competing 
A)  performance scanning 
B)  correlating 
C)  benchmarking 
D)  managing 
E)  competing

Question 15

Jaspreet's job is to compare each department's monthly budget to its actual expenditures. Jaspreet is performing part of the __________ function.

Accepted Answer

A)  planning 
B)  organizing 
C)  budgeting 
D)  leading 
E)  controlling 
A)  planning 
B)  organizing 
C)  budgeting 
D)  leading 
E)  controlling

Question 16

Which common source of information for measuring performance reports only on key areas and may ignore important facts?

Accepted Answer

A)  personal observation 
B)  statistical reports 
C)  jury of opinion 
D)  written reports 
E)  oral reports 
A)  personal observation 
B)  statistical reports 
C)  jury of opinion 
D)  written reports 
E)  oral reports

Question 17

Which of following terms would be associated with data and not with information?

Accepted Answer

A)  analyzed 
B)  processed 
C)  applied 
D)  raw 
E)  relevant 
A)  analyzed 
B)  processed 
C)  applied 
D)  raw 
E)  relevant

Question 18

Organizations control customer interactions through employee training.

Accepted Answer

A) True 
 B)False

Question 19

How we measure is probably more important to the control process than what we measure.

Accepted Answer

A) True 
 B)False

Question 20

Industrial security experts propose that most employees steal to challenge the strict controls in place in many companies.

Accepted Answer

A) True 
 B)False

An emerging trend in MIS systems if the use of ______________ that enables decision makers to make informed decisions quickly.

define corporate governance and describe some of the current trends in this area.

Managers engage in controlling activities to protect the organization and its assets.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

__________ is used to provide management with needed information on a regular basis.

describe the main performance control tools used for monitoring and measuring organizational performance.

__________ corrective action corrects problems at once to get performance back on track.

In less technologically advanced countries, direct supervision and highly centralized decision-making are the basic means of control.

A dashboard is a(n) ____________ that enables decision markers make informed decisions quickly.

Michelle's Restaurant gives customers a questionnaire to rate the quality of their dining experience. They are using __________ control.

At its most fundamental level, __________ means learning from others.

Jaspreet's job is to compare each department's monthly budget to its actual expenditures. Jaspreet is performing part of the __________ function.

Which common source of information for measuring performance reports only on key areas and may ignore important facts?

Which of following terms would be associated with data and not with information?

Organizations control customer interactions through employee training.

How we measure is probably more important to the control process than what we measure.

Industrial security experts propose that most employees steal to challenge the strict controls in place in many companies.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 16: Evidence-Based Decision Making

An emerging trend in MIS systems if the use of ______________ that enables decision makers to make informed decisions quickly.

define corporate governance and describe some of the current trends in this area.

Managers engage in controlling activities to protect the organization and its assets.

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

__________ is used to provide management with needed information on a regular basis.

describe the main performance control tools used for monitoring and measuring organizational performance.

__________ corrective action corrects problems at once to get performance back on track.

In less technologically advanced countries, direct supervision and highly centralized decision-making are the basic means of control.

A dashboard is a(n) ____________ that enables decision markers make informed decisions quickly.

Michelle's Restaurant gives customers a questionnaire to rate the quality of their dining experience. They are using __________ control.

At its most fundamental level, __________ means learning from others.

Jaspreet's job is to compare each department's monthly budget to its actual expenditures. Jaspreet is performing part of the __________ function.

Which common source of information for measuring performance reports only on key areas and may ignore important facts?

Which of following terms would be associated with data and not with information?

Organizations control customer interactions through employee training.

How we measure is probably more important to the control process than what we measure.

Industrial security experts propose that most employees steal to challenge the strict controls in place in many companies.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Management History

Planning and Control Techniques

Managing Operations

Filters