Question 1

According to Herzberg, which of the following is a motivator?

Accepted Answer

A)  relationship with supervisor 
B)  relationship with peers 
C)  job security 
D)  salary 
E)  the work itself 
A)  relationship with supervisor 
B)  relationship with peers 
C)  job security 
D)  salary 
E)  the work itself

Question 2

Proactive perspective of work design involves employees in changing how their work is performed.

Accepted Answer

A) True 
 B)False

Question 3

describe in detail how managers can use the job characteristics model (JCM) to design more motivating jobs.

Accepted Answer

The JCM provides specific guidance to ma

Question 4

According to Herzberg, when __________ factors are present, people won't be dissatisfied, but they won't be satisfied either.

Accepted Answer

A)  intrinsic 
B)  social 
C)  motivating 
D)  performance 
E)  hygiene 
A)  intrinsic 
B)  social 
C)  motivating 
D)  performance 
E)  hygiene

Question 5

According to Maslow, the basic needs for food, drink, and shelter are called psychological needs.

Accepted Answer

A) True 
 B)False

Question 6

The three key elements in the definition of motivation are __________,.

Accepted Answer

A)  effort, expectancy, and rewards 
B)  ability, goals, and effort 
C)  intensity, direction, and persistence 
D)  skills, goals, and persistence 
E)  working conditions, recognition, and rewards 
A)  effort, expectancy, and rewards 
B)  ability, goals, and effort 
C)  intensity, direction, and persistence 
D)  skills, goals, and persistence 
E)  working conditions, recognition, and rewards

Question 7

________ theory says that behavior is a function of its consequences.

Accepted Answer

A)  Reinforcement 
B)  Goal-setting 
C)  Equity 
D)  Two-factor 
E)  Expectancy 
A)  Reinforcement 
B)  Goal-setting 
C)  Equity 
D)  Two-factor 
E)  Expectancy

Question 8

In the context of the reinforcement theory, reinforcers are ________.

Accepted Answer

A)  those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated 
B)  reprimands or rewards that are given out for negative or positive employee behavior, respectively 
C)  the specific, unambiguous goals that have been set for employees as a standard for measuring their performance 
D)  the supervisors or managers who have the responsibility of monitoring and reinforcing desired employee behavior 
E)  rewards that are announced publicly after completion of the task 
A)  those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated 
B)  reprimands or rewards that are given out for negative or positive employee behavior, respectively 
C)  the specific, unambiguous goals that have been set for employees as a standard for measuring their performance 
D)  the supervisors or managers who have the responsibility of monitoring and reinforcing desired employee behavior 
E)  rewards that are announced publicly after completion of the task

Question 9

In equity theory, anything that an individual compares themselves against in order to assess equity is called a __________.

Accepted Answer

A)  motivator 
B)  referent 
C)  significant other 
D)  comparative coworker 
E)  least preferred coworker 
A)  motivator 
B)  referent 
C)  significant other 
D)  comparative coworker 
E)  least preferred coworker

Question 10

Refer to the scenario below to answer the following questions.
Changing Jobs (Scenario)
Marty sat in his favourite chair at home and pondered his work situation. The funding in his division had been cut by 25 percent, but the production goals were 10 percent higher! Something had to change, and he knew it was his job to figure out how to make the goals achievable. He decided to try to improve the way that tasks are combined into each job. First, he needed to know how many tasks there were to each job and how frequently each task was repeated. He also knew that because of the funding cut, people were going to be asked to expand their jobs horizontally. But he also felt that to balance this he should expand the jobs vertically by adding planning and evaluating responsibilities. Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work. Neither managers nor employees looked forward to this coming year, but it was "do or die" situation!
-Job __________ describes the degree of control employees have over their work.

Accepted Answer

A)  enlargement 
B)  depth 
C)  enrichment 
D)  design 
E)  scope 
A)  enlargement 
B)  depth 
C)  enrichment 
D)  design 
E)  scope

Question 11

Growth, achieving one's potential, self-fulfillment, and the drive to become what one is capable of becoming all occur at which level on Maslow's hierarchy of needs?

Accepted Answer

A)  physiological 
B)  esteem 
C)  social 
D)  self-actualization 
E)  psychological 
A)  physiological 
B)  esteem 
C)  social 
D)  self-actualization 
E)  psychological

Question 12

__________ motivation comes from such things as pay, bonuses, and other tangible rewards.

Accepted Answer

A)  Work-related 
B)  Job performance 
C)  Intrinsic 
D)  Organizational 
E)  Extrinsic 
A)  Work-related 
B)  Job performance 
C)  Intrinsic 
D)  Organizational 
E)  Extrinsic

Question 13

According to the three-needs theory, the need for ________ is the drive to succeed and excel in relation to a set of standards.

Accepted Answer

A)  control 
B)  affiliation 
C)  power 
D)  achievement 
E)  self-actualization 
A)  control 
B)  affiliation 
C)  power 
D)  achievement 
E)  self-actualization

According to Herzberg, which of the following is a motivator?

Proactive perspective of work design involves employees in changing how their work is performed.

describe in detail how managers can use the job characteristics model (JCM) to design more motivating jobs.

According to Herzberg, when __________ factors are present, people won't be dissatisfied, but they won't be satisfied either.

According to Maslow, the basic needs for food, drink, and shelter are called psychological needs.

The three key elements in the definition of motivation are __________,.

________ theory says that behavior is a function of its consequences.

In the context of the reinforcement theory, reinforcers are ________.

In equity theory, anything that an individual compares themselves against in order to assess equity is called a __________.

Growth, achieving one's potential, self-fulfillment, and the drive to become what one is capable of becoming all occur at which level on Maslow's hierarchy of needs?

__________ motivation comes from such things as pay, bonuses, and other tangible rewards.

According to the three-needs theory, the need for ________ is the drive to succeed and excel in relation to a set of standards.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 14: Motivating Employees

According to Herzberg, which of the following is a motivator?

Proactive perspective of work design involves employees in changing how their work is performed.

describe in detail how managers can use the job characteristics model (JCM) to design more motivating jobs.

According to Herzberg, when __________ factors are present, people won't be dissatisfied, but they won't be satisfied either.

According to Maslow, the basic needs for food, drink, and shelter are called psychological needs.

The three key elements in the definition of motivation are __________,.

________ theory says that behavior is a function of its consequences.

In the context of the reinforcement theory, reinforcers are ________.

In equity theory, anything that an individual compares themselves against in order to assess equity is called a __________.

Growth, achieving one's potential, self-fulfillment, and the drive to become what one is capable of becoming all occur at which level on Maslow's hierarchy of needs?

__________ motivation comes from such things as pay, bonuses, and other tangible rewards.

According to the three-needs theory, the need for ________ is the drive to succeed and excel in relation to a set of standards.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters