Question 1

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true about job enlargement and job enrichment?

Accepted Answer

A)  Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B)  Research shows that job enrichment improves employee motivation and satisfaction. 
C)  Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors. 
D)  Research shows that job enrichment is very useful in improving the quality of work of employees. 
E)  Job enlargement is more important than job enrichment in motivation. 
A)  Job enlargement efforts that focus solely on increasing the number of tasks are largely effective in increasing employee motivation. 
B)  Research shows that job enrichment improves employee motivation and satisfaction. 
C)  Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors. 
D)  Research shows that job enrichment is very useful in improving the quality of work of employees. 
E)  Job enlargement is more important than job enrichment in motivation.

Question 3

Which of the following actions accurately reflects the reinforcement theory of motivation?

Accepted Answer

A)  A company's policy of cutting a day's pay if an employee reports to work later than 9.30 A.M. 
B)  A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C)  A company initiating a process of job redesign to engage its employees better. 
D)  A company setting specific and difficult goals and ensuring that employees accept them. 
E)  An announcement that there will be a company picnic and everyone gets a day off. 
A)  A company's policy of cutting a day's pay if an employee reports to work later than 9.30 A.M. 
B)  A company's policy of giving its sales staff cash coupons for exceeding their daily targets. 
C)  A company initiating a process of job redesign to engage its employees better. 
D)  A company setting specific and difficult goals and ensuring that employees accept them. 
E)  An announcement that there will be a company picnic and everyone gets a day off.

Question 4

A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?

Accepted Answer

A)  physiological 
B)  safety 
C)  social 
D)  esteem 
E)  self-actualization 
A)  physiological 
B)  safety 
C)  social 
D)  esteem 
E)  self-actualization

Question 5

The _________ says that employees are taking the initiative to change how their work is performed.

Accepted Answer

A)  job characteristics model 
B)  job enrichment 
C)  proactive perspective of work design 
D)  relational perspective of work design 
E)  high-involvement work practices 
A)  job characteristics model 
B)  job enrichment 
C)  proactive perspective of work design 
D)  relational perspective of work design 
E)  high-involvement work practices

Question 6

A police telephone dispatcher who must handle calls as they come in according to a routine and highly specified procedure would experience which job characteristic?

Accepted Answer

A)  low job anxiety 
B)  high task identity 
C)  high skill variety 
D)  low task significance 
E)  low autonomy 
A)  low job anxiety 
B)  high task identity 
C)  high skill variety 
D)  low task significance 
E)  low autonomy

Question 7

Goal-setting theory says that ________.

Accepted Answer

A)  goals should be loosely defined and moderately challenging to maximize motivation 
B)  a generalized goal of "do your best" is likely to be most effective in ensuring high performance 
C)  difficult goals, when accepted, result in higher performance than do easy goals 
D)  to be effective, goals set should be easily achievable for the top performers 
E)  that rewards are the most important issue for employees in accepting goals 
A)  goals should be loosely defined and moderately challenging to maximize motivation 
B)  a generalized goal of "do your best" is likely to be most effective in ensuring high performance 
C)  difficult goals, when accepted, result in higher performance than do easy goals 
D)  to be effective, goals set should be easily achievable for the top performers 
E)  that rewards are the most important issue for employees in accepting goals

Question 8

__________ is the degree to which a job requires completion of a whole and identifiable piece of work.

Accepted Answer

A)  Task significance 
B)  Task identity 
C)  Skill variety 
D)  Job scope 
E)  Job enlargement 
A)  Task significance 
B)  Task identity 
C)  Skill variety 
D)  Job scope 
E)  Job enlargement

Question 9

Refer to the scenario below to answer the following questions.
Core Job Characteristics at JCM Corp. (Scenario)
JCM Corporation's management believes their employees could be more motivated by their jobs. The jobs were recently enlarged and some improvements in motivation have been observed.
-In addition to enlarging the jobs, management at JCM is considering the implementation of a job enrichment program to give workers more independence and responsibility. This will have the biggest effect on which core dimension in the job characteristics model?

Accepted Answer

A)  task significance 
B)  autonomy 
C)  feedback 
D)  task variety 
E)  task identity 
A)  task significance 
B)  autonomy 
C)  feedback 
D)  task variety 
E)  task identity

Question 10

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Accepted Answer

A) True 
 B)False

Question 11

Refer to the scenario below to answer the following questions.
Core Job Characteristics at JCM Corp. (Scenario)
JCM Corporation's management believes their employees could be more motivated by their jobs. The jobs were recently enlarged and some improvements in motivation have been observed.
-In addition to these changes, the managers at JCM explained how each job had an impact on the work of other employees and the lives of JCM's customers. This describes which core dimension in the job characteristics model?

Accepted Answer

A)  skill variety 
B)  task identity 
C)  task significance 
D)  autonomy 
E)  feedback 
A)  skill variety 
B)  task identity 
C)  task significance 
D)  autonomy 
E)  feedback

Question 12

Which expectancy theory linkage explains the degree to which a student desires a good job?

Accepted Answer

A)  expectancy 
B)  performance-reward 
C)  significance 
D)  valence 
E)  instrumentality 
A)  expectancy 
B)  performance-reward 
C)  significance 
D)  valence 
E)  instrumentality

Question 13

Individuals belief that s/he is capable of performing a task is referred to as _________.

Accepted Answer

A)  self esteem 
B)  self-acceptance 
C)  internal motivation 
D)  self-efficacy 
E)  self-actualization 
A)  self esteem 
B)  self-acceptance 
C)  internal motivation 
D)  self-efficacy 
E)  self-actualization

Question 14

An autobody shop worker who specializes in painting and who sprays paint eight hours a day is experiencing which job characteristic?

Accepted Answer

A)  high job anxiety 
B)  high task identity 
C)  low skill variety 
D)  low feedback 
E)  high autonomy 
A)  high job anxiety 
B)  high task identity 
C)  low skill variety 
D)  low feedback 
E)  high autonomy

Question 15

According to McGregor's Theory X perspective, employees __________.

Accepted Answer

A)  like work 
B)  want to avoid responsibility 
C)  are trying to satisfy their need for esteem 
D)  consider work a natural activity 
E)  can exercise self-direction 
A)  like work 
B)  want to avoid responsibility 
C)  are trying to satisfy their need for esteem 
D)  consider work a natural activity 
E)  can exercise self-direction

Question 16

describe in detail the implications of using the goal-setting theory for organizations.

Accepted Answer

The goal-setting theory says that specif

Question 17

According to Herzberg, achievement, recognition, and growth are examples of __________.

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  motivators 
D)  hygiene factors 
E)  extrinsic factors 
A)  Theory X 
B)  Theory Y 
C)  motivators 
D)  hygiene factors 
E)  extrinsic factors

Question 18

Refer to the scenario below to answer the following questions.
Changing Jobs (Scenario)
Marty sat in his favourite chair at home and pondered his work situation. The funding in his division had been cut by 25 percent, but the production goals were 10 percent higher! Something had to change, and he knew it was his job to figure out how to make the goals achievable. He decided to try to improve the way that tasks are combined into each job. First, he needed to know how many tasks there were to each job and how frequently each task was repeated. He also knew that because of the funding cut, people were going to be asked to expand their jobs horizontally. But he also felt that to balance this he should expand the jobs vertically by adding planning and evaluating responsibilities. Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work. Neither managers nor employees looked forward to this coming year, but it was "do or die" situation!
-Asking people to expand their jobs horizontally is a design strategy known as job __________.

Accepted Answer

A)  enlargement 
B)  scope 
C)  enrichment 
D)  extension 
E)  depth 
A)  enlargement 
B)  scope 
C)  enrichment 
D)  extension 
E)  depth

Question 19

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Accepted Answer

A)  a top-down decision-making structure 
B)  a stringent system of monitoring and controlling employees 
C)  making jobs narrower in scope and shallow in depth 
D)  participatory management 
E)  self-generated feedback on progress 
A)  a top-down decision-making structure 
B)  a stringent system of monitoring and controlling employees 
C)  making jobs narrower in scope and shallow in depth 
D)  participatory management 
E)  self-generated feedback on progress

Question 20

Refer to the scenario below to answer the following questions.
What Do You Expect? (Scenario)
The employees at Acme Toilets Inc. are not working as hard as Jill, their supervisor, would like. The sales representatives aren't meeting their sales quotas, and Jill can't seem to motivate them to try harder. Jill has been studying Vroom's expectancy theory and has decided to try to apply it to her workplace.
-If the sales reps believe that they can achieve their sales quotas, but don't believe that management will really reward them when they do, their motivation is being influenced by low __________.

Accepted Answer

A)  instrumentality 
B)  expectancy 
C)  valence 
D)  significance 
E)  achievement 
A)  instrumentality 
B)  expectancy 
C)  valence 
D)  significance 
E)  achievement

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Which of the following is true about job enlargement and job enrichment?

Which of the following actions accurately reflects the reinforcement theory of motivation?

A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?

The _________ says that employees are taking the initiative to change how their work is performed.

A police telephone dispatcher who must handle calls as they come in according to a routine and highly specified procedure would experience which job characteristic?

Goal-setting theory says that ________.

__________ is the degree to which a job requires completion of a whole and identifiable piece of work.

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Which expectancy theory linkage explains the degree to which a student desires a good job?

Individuals belief that s/he is capable of performing a task is referred to as _________.

An autobody shop worker who specializes in painting and who sprays paint eight hours a day is experiencing which job characteristic?

According to McGregor's Theory X perspective, employees __________.

describe in detail the implications of using the goal-setting theory for organizations.

According to Herzberg, achievement, recognition, and growth are examples of __________.

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters

Exam 14: Motivating Employees

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

Which of the following is true about job enlargement and job enrichment?

Which of the following actions accurately reflects the reinforcement theory of motivation?

A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?

The _________ says that employees are taking the initiative to change how their work is performed.

A police telephone dispatcher who must handle calls as they come in according to a routine and highly specified procedure would experience which job characteristic?

Goal-setting theory says that ________.

__________ is the degree to which a job requires completion of a whole and identifiable piece of work.

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

Which expectancy theory linkage explains the degree to which a student desires a good job?

Individuals belief that s/he is capable of performing a task is referred to as _________.

An autobody shop worker who specializes in painting and who sprays paint eight hours a day is experiencing which job characteristic?

According to McGregor's Theory X perspective, employees __________.

describe in detail the implications of using the goal-setting theory for organizations.

According to Herzberg, achievement, recognition, and growth are examples of __________.

Irene, CEO of a small company, strongly believes in Douglas McGregor's assumptions about human nature. Which of the following management practices is Irene most likely to favor to maximize employee motivation?

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Organizational Design

Managers and Communication

Managing Human Resources

Leadership

Managing Groups and Teams

Evidence-Based Decision Making

Management History

Planning and Control Techniques

Managing Operations

Filters