Exam 9: Decision-Making and Creativity

A mistake commonly made by many new managers and team leaders is presuming that they must solve every problem by making every decision themselves.

__________ developed a framework for helping managers choose the Decision-Making methods most appropriate for various problem situations to insure both better choices and implementation.

The 5-step process of choosing a course of action for dealing with a problem is referred to as ________.

Behavioral scientists are cautious about applying classical decision theory to many decision situations because they recognize that human beings have __________ that restrict their information-processing capabilities.

__________ is an ideal condition for managerial problem solving and Decision-Making.

Risk management focuses on anticipating risk in situations and factoring risk alternatives into the decision-making process.

Certainty is the norm in decision situations.

Examples of __________ decisions include reordering inventory automatically when stock falls below a predetermined level and issuing a written reprimand to someone who violates a specific work procedure.

An example of the application of the __________ is the team leader who selects a new member not because of any special qualities of the person,but only because the individual comes from a department known to have produced high performers in the past.

The most difficult environment for decision makers to cope with is the __________ environment.

Teams may suffer from lack of participation error in the stage of decision-making where alternative courses of action are identified and analyzed.

Behavioral decision theory models view the manager as acting in a world of complete certainty.

Consideration of the moral problem might change decisions,but seldom would change how the decision is implemented.

An example of the __________ is a product development specialist who bases a decision to not launch a new product on her recent failure with another product offering.

__________ environments exist when decision makers lack complete certainty regarding the outcomes of various courses of action,but they are aware of the probabilities associated with their occurrence.

Which of the following statements pertaining to intuition is incorrect?

The behavioral decision model allows for an optimizing decision that gives the absolute best solution to the problem.

__________ is the philosophical study of morality.

Explain the basic differences between the classical decision model and the behavioral decision model. Suggested

Research shows that to prevent future errors,small problems should get the same time and attention as bigger ones.