Question 1

Continuous commitment is the commitment to the organization that employees display because they are happy to be members of the organization.

Accepted Answer

A) True 
 B)False  False

Question 2

Intrinsic motivation comes from factors inside the individual.

Accepted Answer

A) True 
 B)False  True

Question 3

A change agent is a person who initiates a change.

Accepted Answer

A) True 
 B)False  True

Question 4

The University of Michigan and the Ohio State Leadership studies both suggested that most effective managers are those who:

Accepted Answer

A) allow employees to participate in decisions. 
B) make decisions themselves. 
C) focus on process. 
D) give detailed directions. 
A) allow employees to participate in decisions. 
B) make decisions themselves. 
C) focus on process. 
D) give detailed directions.

Question 5

When the baker blames the oven for the poor bakery product when,in fact,recipe procedures were not followed,the baker is using which defense mechanism?

Accepted Answer

A) repression 
B) rationalization 
C) substitution 
D) withdrawal 
A) repression 
B) rationalization 
C) substitution 
D) withdrawal

Question 6

According to the work by Kouzes and Posner,a leader enables others to act.

Accepted Answer

A) True 
 B)False

Question 7

An employee's general attitude about their job is referred to as job satisfaction.

Accepted Answer

A) True 
 B)False

Question 8

Hershey and Blanchard expanded the contingency approach to leadership by incorporating concern for people and concern for production in their leadership model.

Accepted Answer

A) True 
 B)False

Question 9

________ is the process of influencing the activities of employees toward goal achievement.

Accepted Answer

A) Job satisfaction 
B) Expectancy 
C) Motivation 
D) Leadership 
A) Job satisfaction 
B) Expectancy 
C) Motivation 
D) Leadership

Question 10

The highest level of needs on Maslow's hierarchy of needs is termed ________.

Accepted Answer

A) safety 
B) physiological 
C) social 
D) self-actualization 
A) safety 
B) physiological 
C) social 
D) self-actualization

Question 11

Reinforcement theory emphasizes:

Accepted Answer

A) that needs are learned and socially acquired as individuals interact with their environment. 
B) rewards or outcomes of performance to satisfy needs. 
C) how the consequences of past action influence future actions. 
D) the importance of job responsibilities as motivators. 
A) that needs are learned and socially acquired as individuals interact with their environment. 
B) rewards or outcomes of performance to satisfy needs. 
C) how the consequences of past action influence future actions. 
D) the importance of job responsibilities as motivators.

Question 12

Which of the following types of power come from the formal position held by an individual in an organization?

Accepted Answer

A) coercive 
B) expert 
C) legitimate 
D) referent 
A) coercive 
B) expert 
C) legitimate 
D) referent

Question 13

Motivation could be described as:

Accepted Answer

A) a function that managers perform in coordinating work to be done. 
B) the process of creating a work environment in which people do their best work. 
C) an inner force that activates or moves a person. 
D) working together as a team to accomplish goals and objectives. 
A) a function that managers perform in coordinating work to be done. 
B) the process of creating a work environment in which people do their best work. 
C) an inner force that activates or moves a person. 
D) working together as a team to accomplish goals and objectives.

Question 14

According to Maslow's need theory,which of the following needs would not be addressed first?

Accepted Answer

A) physiological 
B) self-actualization 
C) safety 
D) social 
A) physiological 
B) self-actualization 
C) safety 
D) social

Question 15

The extent to which a person in tune with his/her own feelings and the feelings of others is termed ________.

Accepted Answer

Emotional

Question 16

Situational leadership would suggest that:

Accepted Answer

A) leaders should use their referent power in work situations to be successful. 
B) Theory Y beliefs on human behavior lead to success as a leader. 
C) one leadership style is appropriate in nearly all situations. 
D) behavior of effective leaders depends on the situation. 
A) leaders should use their referent power in work situations to be successful. 
B) Theory Y beliefs on human behavior lead to success as a leader. 
C) one leadership style is appropriate in nearly all situations. 
D) behavior of effective leaders depends on the situation.

Question 17

The motivation theory that is based on the belief that people act to increase pleasure and decrease displeasure is:

Accepted Answer

A) two-factor (maintenance and motivational). 
B) reinforcement. 
C) expectancy. 
D) achievement-power-affiliation. 
A) two-factor (maintenance and motivational). 
B) reinforcement. 
C) expectancy. 
D) achievement-power-affiliation.

Question 18

According to the achievement-power-affiliation theory,a person who takes responsibility for finding solutions to problems is demonstrating a need for power.

Accepted Answer

A) True 
 B)False

Question 19

________ is the ability to use social perceptiveness and behavioral flexibility to determine the requirements for leadership in a particular situation and select the appropriate response.

Accepted Answer

The answer of ________ is the ability to use social...

Question 20

The Blake and Mouton leadership grid has two dimensions,those dimensions are concern for production and concern for service.

Accepted Answer

A) True 
 B)False

Continuous commitment is the commitment to the organization that employees display because they are happy to be members of the organization.

Intrinsic motivation comes from factors inside the individual.

A change agent is a person who initiates a change.

The University of Michigan and the Ohio State Leadership studies both suggested that most effective managers are those who:

When the baker blames the oven for the poor bakery product when,in fact,recipe procedures were not followed,the baker is using which defense mechanism?

According to the work by Kouzes and Posner,a leader enables others to act.

An employee's general attitude about their job is referred to as job satisfaction.

Hershey and Blanchard expanded the contingency approach to leadership by incorporating concern for people and concern for production in their leadership model.

________ is the process of influencing the activities of employees toward goal achievement.

The highest level of needs on Maslow's hierarchy of needs is termed ________.

Reinforcement theory emphasizes:

Which of the following types of power come from the formal position held by an individual in an organization?

Motivation could be described as:

According to Maslow's need theory,which of the following needs would not be addressed first?

The extent to which a person in tune with his/her own feelings and the feelings of others is termed ________.

Situational leadership would suggest that:

The motivation theory that is based on the belief that people act to increase pleasure and decrease displeasure is:

According to the achievement-power-affiliation theory,a person who takes responsibility for finding solutions to problems is demonstrating a need for power.

________ is the ability to use social perceptiveness and behavioral flexibility to determine the requirements for leadership in a particular situation and select the appropriate response.

The Blake and Mouton leadership grid has two dimensions,those dimensions are concern for production and concern for service.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 10: Leadership and Organizational Change

Continuous commitment is the commitment to the organization that employees display because they are happy to be members of the organization.

Intrinsic motivation comes from factors inside the individual.

A change agent is a person who initiates a change.

The University of Michigan and the Ohio State Leadership studies both suggested that most effective managers are those who:

When the baker blames the oven for the poor bakery product when,in fact,recipe procedures were not followed,the baker is using which defense mechanism?

According to the work by Kouzes and Posner,a leader enables others to act.

An employee's general attitude about their job is referred to as job satisfaction.

Hershey and Blanchard expanded the contingency approach to leadership by incorporating concern for people and concern for production in their leadership model.

________ is the process of influencing the activities of employees toward goal achievement.

The highest level of needs on Maslow's hierarchy of needs is termed ________.

Reinforcement theory emphasizes:

Which of the following types of power come from the formal position held by an individual in an organization?

Motivation could be described as:

According to Maslow's need theory,which of the following needs would not be addressed first?

The extent to which a person in tune with his/her own feelings and the feelings of others is termed ________.

Situational leadership would suggest that:

The motivation theory that is based on the belief that people act to increase pleasure and decrease displeasure is:

According to the achievement-power-affiliation theory,a person who takes responsibility for finding solutions to problems is demonstrating a need for power.

________ is the ability to use social perceptiveness and behavioral flexibility to determine the requirements for leadership in a particular situation and select the appropriate response.

The Blake and Mouton leadership grid has two dimensions,those dimensions are concern for production and concern for service.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters