Question 1

The establishment of lines of authority in an organization is termed "horizontal division of labor."

Accepted Answer

A) True 
 B)False  False

Question 2

"Corporate culture" is defined as:

Accepted Answer

A) assignment of various activities to different groups of employees. 
B) the quality of life within an organization. 
C) shared philosophies,values,assumptions,and norms. 
D) coordination of activities or tasks. 
A) assignment of various activities to different groups of employees. 
B) the quality of life within an organization. 
C) shared philosophies,values,assumptions,and norms. 
D) coordination of activities or tasks. C

Question 3

Generally the narrower the span of management the more horizontal integration that occurs.

Accepted Answer

A) True 
 B)False  False

Question 4

Social responsibility is an organization's responsibility to society beyond its profit generation.

Accepted Answer

A) True 
 B)False

Question 5

A group of people working together in some form of coordinated effort to attain objectives is termed ________.

Accepted Answer

A) vertical integration 
B) organizational hierarchy 
C) functional alliances 
D) an organization 
A) vertical integration 
B) organizational hierarchy 
C) functional alliances 
D) an organization

Question 6

Policies are important in organizations because they:

Accepted Answer

A) are single-use plans that help guide employee efforts on a project. 
B) provide a general guide for organizational behavior. 
C) specify what must or must not be done. 
D) give a chronological sequence of activities that are to occur to achieve organizational goals. 
A) are single-use plans that help guide employee efforts on a project. 
B) provide a general guide for organizational behavior. 
C) specify what must or must not be done. 
D) give a chronological sequence of activities that are to occur to achieve organizational goals.

Question 7

The scalar principle means that:

Accepted Answer

A) a clear and unspoken line of authority extends from top to bottom position in an organization. 
B) a vertical division of labor has occurred. 
C) a manager has the right to direct the work of others. 
D) an employee reports to only one manager. 
A) a clear and unspoken line of authority extends from top to bottom position in an organization. 
B) a vertical division of labor has occurred. 
C) a manager has the right to direct the work of others. 
D) an employee reports to only one manager.

Question 8

Line and staff positions differ in that:

Accepted Answer

A) line positions usually are paid as hourly employees;staff positions usually are paid a salary. 
B) line positions have a smaller span of management than do staff positions. 
C) line positions have supervisory responsibility;staff positions have advisory responsibility. 
D) line positions usually are lower on the organization chart and report to staff positions. 
A) line positions usually are paid as hourly employees;staff positions usually are paid a salary. 
B) line positions have a smaller span of management than do staff positions. 
C) line positions have supervisory responsibility;staff positions have advisory responsibility. 
D) line positions usually are lower on the organization chart and report to staff positions.

Question 9

"Span of management" refers to:

Accepted Answer

A) the geographic distance a manager must cover to supervise employees. 
B) the number of contacts outside of the department a manager is expected to interact with. 
C) the number of people one manager can effectively manage. 
D) the range of skills of employees answering to one manager. 
A) the geographic distance a manager must cover to supervise employees. 
B) the number of contacts outside of the department a manager is expected to interact with. 
C) the number of people one manager can effectively manage. 
D) the range of skills of employees answering to one manager.

Question 10

________ departmentalization occurs when organization units are defined by the nature of the work being performed.

Accepted Answer

A) Customer 
B) Functional 
C) Product and service 
D) Geographic 
A) Customer 
B) Functional 
C) Product and service 
D) Geographic

Question 11

Being unable to recognize differences in people from different cultures and countries is termed a(n)________.

Accepted Answer

A) geocentric attitude 
B) discriminatory attitude 
C) ethnocentric attitude 
D) parochial attitude 
A) geocentric attitude 
B) discriminatory attitude 
C) ethnocentric attitude 
D) parochial attitude

Question 12

The division of labor that involves bringing together experts from different departments to work on a project is termed ________.

Accepted Answer

A) decentralized 
B) matrix 
C) functional 
D) team 
A) decentralized 
B) matrix 
C) functional 
D) team

Question 13

Standards are important in the control process because they:

Accepted Answer

A) set the strategy for use of resources. 
B) define the dimensions for what is expected to happen. 
C) help create the flexibility needed for an organization to function effectively. 
D) provide a way to group activities. 
A) set the strategy for use of resources. 
B) define the dimensions for what is expected to happen. 
C) help create the flexibility needed for an organization to function effectively. 
D) provide a way to group activities.

Question 14

Technical skill:

Accepted Answer

A) involves working with people and understanding their behavior. 
B) is needed to recognize the interrelationships of factors on the job. 
C) is most important at the start of one's management career. 
D) requires effective communication skills. 
A) involves working with people and understanding their behavior. 
B) is needed to recognize the interrelationships of factors on the job. 
C) is most important at the start of one's management career. 
D) requires effective communication skills.

Question 15

NAFTA is common market,free trade agreement between which countries?

Accepted Answer

A) United States,China,India,and Japan 
B) 140 different countries from around the globe 
C) North and South America 
D) United States,Mexico,Canada 
A) United States,China,India,and Japan 
B) 140 different countries from around the globe 
C) North and South America 
D) United States,Mexico,Canada

Question 16

The assignment of various activities or tasks to different units or people is termed departmentalization.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following activities would be considered part of the INTERPERSONAL role of a manager?

Accepted Answer

A) initiating a change in the way purchasing is done in the organization 
B) hiring and training staff 
C) negotiating the union contract 
D) telling employees about the new restaurant policies related to childcare 
A) initiating a change in the way purchasing is done in the organization 
B) hiring and training staff 
C) negotiating the union contract 
D) telling employees about the new restaurant policies related to childcare

Question 18

Which of the following are considered DECISIONAL roles of managers by Mintzberg?

Accepted Answer

A) liaison and spokesperson 
B) disturbance handler and negotiator 
C) figurehead and leader 
D) monitor and disseminator 
A) liaison and spokesperson 
B) disturbance handler and negotiator 
C) figurehead and leader 
D) monitor and disseminator

Question 19

________ is a political technique when several individuals agree that they will support each other on issues of mutual interest creating strength in numbers for a cause.

Accepted Answer

The answer of ________ is a political technique when several...

Question 20

The management function of control focuses on the effective supervision of employees.

Accepted Answer

A) True 
 B)False

The establishment of lines of authority in an organization is termed "horizontal division of labor."

"Corporate culture" is defined as:

Generally the narrower the span of management the more horizontal integration that occurs.

Social responsibility is an organization's responsibility to society beyond its profit generation.

A group of people working together in some form of coordinated effort to attain objectives is termed ________.

Policies are important in organizations because they:

The scalar principle means that:

Line and staff positions differ in that:

"Span of management" refers to:

________ departmentalization occurs when organization units are defined by the nature of the work being performed.

Being unable to recognize differences in people from different cultures and countries is termed a(n)________.

The division of labor that involves bringing together experts from different departments to work on a project is termed ________.

Standards are important in the control process because they:

Technical skill:

NAFTA is common market,free trade agreement between which countries?

The assignment of various activities or tasks to different units or people is termed departmentalization.

Which of the following activities would be considered part of the INTERPERSONAL role of a manager?

Which of the following are considered DECISIONAL roles of managers by Mintzberg?

________ is a political technique when several individuals agree that they will support each other on issues of mutual interest creating strength in numbers for a cause.

The management function of control focuses on the effective supervision of employees.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 9: Management Principles

The establishment of lines of authority in an organization is termed "horizontal division of labor."

"Corporate culture" is defined as:

Generally the narrower the span of management the more horizontal integration that occurs.

Social responsibility is an organization's responsibility to society beyond its profit generation.

A group of people working together in some form of coordinated effort to attain objectives is termed ________.

Policies are important in organizations because they:

The scalar principle means that:

Line and staff positions differ in that:

"Span of management" refers to:

________ departmentalization occurs when organization units are defined by the nature of the work being performed.

Being unable to recognize differences in people from different cultures and countries is termed a(n)________.

The division of labor that involves bringing together experts from different departments to work on a project is termed ________.

Standards are important in the control process because they:

Technical skill:

NAFTA is common market,free trade agreement between which countries?

The assignment of various activities or tasks to different units or people is termed departmentalization.

Which of the following activities would be considered part of the INTERPERSONAL role of a manager?

Which of the following are considered DECISIONAL roles of managers by Mintzberg?

________ is a political technique when several individuals agree that they will support each other on issues of mutual interest creating strength in numbers for a cause.

The management function of control focuses on the effective supervision of employees.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters