Exam 11: Decision Making, Communication, and Balance 

Nonprogrammed decisions are those reached by following established policies and procedures.

What type of group decision making is used to develop consensus among a group of experts?

Having production and service personnel communicate with each other to ensure quality food is ready when needed for service is an example of diagonal communication.

Deciding where to open a new restaurant would be considered a(n)________ type of decision.

The acculturation process when individuals are absorbed in a new culture and withdraw from their former culture is termed ________.

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed ________.

________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

The use of the symbols :-)to indicate a sense of happiness is an example of an ________.

When managers make a decision under conditions of uncertainty,they:

Group decision making is more likely to be used for:

When selecting a food supplier,Jim Jones,the foodservice manager compared the dependability,price,and variety of products offered by three different suppliers.This illustrates which step in the decision-making process?

Managerial adaptation to the changing environment is termed balance.

When a manager makes a "satisficing" decision they have made:

Two-way communication differs from one-way communication in that: