Exam 2: Management Theory: Essential Background for the Successful Manager

Kiddie Village is a successful daycare center.It focuses on actively developing,finding,and communicating new knowledge to its employees so that workers can modify their behavior to reflect this new knowledge.Kiddie Village is an example of a(n)_______ organization.

Because there are some positive aspects of bureaucracy,as proposed by Max Weber,Tammy,a restaurant manager,is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant.Like Weber,Tammy feels bureaucracy is a

Hugo Munsterberg believed that psychologists can contribute to industry by _____.For example,Munsterberg might suggest that a company implement a monthly bonus plan that rewards workers for achieving the goals set by their managers.

When the Americans entered World War II in 1941,they used the British model to form operations research teams to determine how to deploy troops,submarines,and equipment most effectively.These techniques have evolved into quantitative management.

Susan,a department manager,believes that ever since the corporate office eliminated certain benefits to reduce costs,her employees have not been working as hard as in the past.This reduction in effort is known as "soldiering."

For years ABC Copier,a copier machine supplier,enjoyed strong sales and a huge share of the copier market,far ahead of its nearest competitor.However,over the years,ABC seldom asked customers for feedback.So when some of ABC's competition responded to customers' needs and started offering copiers with new features (such as wireless printing from laptop and tablet computers),ABC lost much of its market share.ABC's system is best described as

This question is composed of two parts;be sure to answer both.First,compare and contrast open and closed systems.Explain why almost all businesses today have an open system.Next,suppose you manage a business in which you hire young musicians to give lessons to school children.In what ways will you need your business to be open?

Cheyenne is the manager of a local small hotel.Just today Cheyenne received word that a major convention will be coming to town next month,and the demand for hotel rooms is expected to skyrocket.In a conversation with the owner,she asked,"What should our approach to pricing be for the week of the convention? Should we require payment in full at the time of the reservation?" Which management method is Cheyenne using?

The Hawthorne studies succeeded in drawing attention to the importance of "social man" and how managers using good human relations could improve worker productivity.

After returning home from a trade show,Mr.Jones,the president of a manufacturing company,called a meeting of his production department.He indicated that the company would soon be implementing a new policy of _______,which focuses on worker performance and urges employees to strive for zero defects.

Behavioral science relies on data from past sales to forecast human behavior to develop strategic plans and goals.

When the sales of a certain brand of diet soda slowed,a national grocery retailer decided to drop the price of that product,which resulted in a large increase in sales of the soda.This sales increase is a type of

_______ believed that quality stemmed from "constancy of purpose," and that managers should stress teamwork,be helpful rather than simply give orders,and make employees feel comfortable about asking questions.

The three contemporary management perspectives are the ______ viewpoints.

The classical viewpoint of management emphasized ways to

Mateo,an IT manager,has been studying the actions that his workers perform in an attempt to improve their productivity.Mateo is utilizing

When a line cook in a restaurant cooks uses raw meat to cook a hamburger that becomes part of the restaurant's Super Burger Special (available only on Saturday nights during football season),the cook is taking part in a

The Jones family had a fire that destroyed their home.Various departments of a restoration company,from the initial cleanup crew to the assistance with the Jones family moving back in,worked together to achieve this goal.All of the company's interrelated parts working together to accomplish a goal (in this case,the restoration of the Jones home)is an example of a(n)

Sal,a production manager,knows that some of his employees are upset with a new corporate policy that eliminates a tuition reimbursement program.As a result,some of these employees are participating in soldiering.To eliminate soldiering,Sal should

Maslow's hierarchy of human needs included