Question 1

Constructive conflict is more likely to escalate into relationship conflict among employees in highly cohesive teams

Accepted Answer

A) True 
 B)False

Question 2

Which of the following actions does NOT reduce conflict between employees and work teams?

Accepted Answer

A)  Reducing the amount of task interdependence. 
B)  Increasing the resources available. 
C)  Clarifying the responsibilities and authority of each employee. 
D)  Encouraging employees to emphasize departmental rather than organizational goals. 
E)  Requiring employees to learn more about each other in special sessions. 
A)  Reducing the amount of task interdependence. 
B)  Increasing the resources available. 
C)  Clarifying the responsibilities and authority of each employee. 
D)  Encouraging employees to emphasize departmental rather than organizational goals. 
E)  Requiring employees to learn more about each other in special sessions.

Question 3

Communication only reduces or minimizes conflict when it takes the form of structured meetings and dialogue sessions.

Accepted Answer

A) True 
 B)False

Question 4

Conflict begins whenever both parties realize that they have opposing interests.

Accepted Answer

A) True 
 B)False

Question 5

Incompatible goals,differentiation and ambiguous rules are:

Accepted Answer

A)  indicators of effectiveness in third-party conflict resolution. 
B)  situational influences on negotiations. 
C)  sources of potential conflict. 
D)  strategies used in the inquisition approach to third-party conflict resolution. 
E)  none of these. 
A)  indicators of effectiveness in third-party conflict resolution. 
B)  situational influences on negotiations. 
C)  sources of potential conflict. 
D)  strategies used in the inquisition approach to third-party conflict resolution. 
E)  none of these.

Question 6

According to the bargaining zone model,the parties should begin negotiations by describing their resistance point to each other.

Accepted Answer

A) True 
 B)False

Question 7

Direct communication minimizes conflict by:

Accepted Answer

A)  reducing task interdependence. 
B)  reducing reliance on stereotypes about the other party. 
C)  improving understanding of the other party's circumstances. 
D)  doing all of these things. 
E)  reducing reliance on stereotypes AND improving understanding of the other party's circumstances. 
A)  reducing task interdependence. 
B)  reducing reliance on stereotypes about the other party. 
C)  improving understanding of the other party's circumstances. 
D)  doing all of these things. 
E)  reducing reliance on stereotypes AND improving understanding of the other party's circumstances.

Question 8

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is NOT a benefit of moderate conflict in organizations?

Accepted Answer

A)  It prevents stagnation and nonresponsiveness to the external environment. 
B)  It improves decision making. 
C)  Conflict with people outside the team can potentially increase cohesion with the team. 
D)  It energizes people to debate issues more thoroughly. 
E)  It helps regenerate employee ranks, since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff. 
A)  It prevents stagnation and nonresponsiveness to the external environment. 
B)  It improves decision making. 
C)  Conflict with people outside the team can potentially increase cohesion with the team. 
D)  It energizes people to debate issues more thoroughly. 
E)  It helps regenerate employee ranks, since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff.

Question 10

Which of the following is NOT explicitly labelled in the conflict process model?

Accepted Answer

A)  Manifest conflict 
B)  Conflict perceptions 
C)  Conflict emotions 
D)  Conflict sources 
E)  Conflict zone 
A)  Manifest conflict 
B)  Conflict perceptions 
C)  Conflict emotions 
D)  Conflict sources 
E)  Conflict zone

Question 11

Conflict begins when two parties experience manifest conflict.

Accepted Answer

A) True 
 B)False

Question 12

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about time deadlines and passage in negotiations is FALSE?

Accepted Answer

A)  Negotiators who experience time pressures are less likely to use a collaborative conflict management style. 
B)  Negotiators become less committed to reaching an agreement as they devote more time to it. 
C)  Negotiators make more concessions as the negotiations approach an inflexible deadline. 
D)  Effective negotiators keep their own time limits flexible. 
E)  As the amount of time invested in a negotiation increases, negotiators tend to become more motivated to settle the negotiations. 
A)  Negotiators who experience time pressures are less likely to use a collaborative conflict management style. 
B)  Negotiators become less committed to reaching an agreement as they devote more time to it. 
C)  Negotiators make more concessions as the negotiations approach an inflexible deadline. 
D)  Effective negotiators keep their own time limits flexible. 
E)  As the amount of time invested in a negotiation increases, negotiators tend to become more motivated to settle the negotiations.

Question 14

Constructive conflict:

Accepted Answer

A)  is the same as relationship conflict. 
B)  encourages people to think about different points of view. 
C)  is a source of conflict based on the physical layout of the office. 
D)  is the main source of groupthink and denial of external problems. 
E)  is none of these. 
A)  is the same as relationship conflict. 
B)  encourages people to think about different points of view. 
C)  is a source of conflict based on the physical layout of the office. 
D)  is the main source of groupthink and denial of external problems. 
E)  is none of these.

Question 15

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Accepted Answer

A) True 
 B)False

Question 16

Initial,target,and resistance represent three elements in:

Accepted Answer

A)  the conflict process model. 
B)  the bargaining zone model. 
C)  the types of third-party conflict resolution. 
D)  the sources of conflict. 
E)  the conflict escalation cycle. 
A)  the conflict process model. 
B)  the bargaining zone model. 
C)  the types of third-party conflict resolution. 
D)  the sources of conflict. 
E)  the conflict escalation cycle.

Question 17

Improving communication and understanding should occur:

Accepted Answer

A)  only after differentiation between the two sides has been reduced. 
B)  before differentiation between the two sides has been reduced. 
C)  only when the conflicting parties use the compromising conflict resolution style. 
D)  when task interdependence is low. 
E)  only when both parties have a win-lose orientation. 
A)  only after differentiation between the two sides has been reduced. 
B)  before differentiation between the two sides has been reduced. 
C)  only when the conflicting parties use the compromising conflict resolution style. 
D)  when task interdependence is low. 
E)  only when both parties have a win-lose orientation.

Question 18

Negotiators tend to be more effective when:

Accepted Answer

A)  they discuss issues rather than people. 
B)  they spend a lot of time clarifying and asking questions about the other party's offer. 
C)  they tell the other party how lucky the other party is to have such a generous deal. 
D)  they do all of these things. 
E)  they discuss issues rather than people AND spend a lot of time clarifying and asking questions about the other party's offer. 
A)  they discuss issues rather than people. 
B)  they spend a lot of time clarifying and asking questions about the other party's offer. 
C)  they tell the other party how lucky the other party is to have such a generous deal. 
D)  they do all of these things. 
E)  they discuss issues rather than people AND spend a lot of time clarifying and asking questions about the other party's offer.

Question 19

Which of the following interpersonal conflict management styles has mostly or completely a win-win orientation?

Accepted Answer

A)  Forcing 
B)  Yielding 
C)  Problem-solving 
D)  Avoiding 
E)  Both yielding and problem solving have mostly or completely a win-win orientation. 
A)  Forcing 
B)  Yielding 
C)  Problem-solving 
D)  Avoiding 
E)  Both yielding and problem solving have mostly or completely a win-win orientation.

Question 20

Effective negotiators:

Accepted Answer

A)  set negotiation goals for themselves 
B)  talk more than listen 
C)  rarely make any concessions 
D)  do all of these things 
E)  set negotiation goals for themselves AND rarely make any concessions 
A)  set negotiation goals for themselves 
B)  talk more than listen 
C)  rarely make any concessions 
D)  do all of these things 
E)  set negotiation goals for themselves AND rarely make any concessions

Constructive conflict is more likely to escalate into relationship conflict among employees in highly cohesive teams

Which of the following actions does NOT reduce conflict between employees and work teams?

Communication only reduces or minimizes conflict when it takes the form of structured meetings and dialogue sessions.

Conflict begins whenever both parties realize that they have opposing interests.

Incompatible goals,differentiation and ambiguous rules are:

According to the bargaining zone model,the parties should begin negotiations by describing their resistance point to each other.

Direct communication minimizes conflict by:

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Which of the following is NOT a benefit of moderate conflict in organizations?

Which of the following is NOT explicitly labelled in the conflict process model?

Conflict begins when two parties experience manifest conflict.

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Which of the following statements about time deadlines and passage in negotiations is FALSE?

Constructive conflict:

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Initial,target,and resistance represent three elements in:

Improving communication and understanding should occur:

Negotiators tend to be more effective when:

Which of the following interpersonal conflict management styles has mostly or completely a win-win orientation?

Effective negotiators:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Constructive conflict is more likely to escalate into relationship conflict among employees in highly cohesive teams

Which of the following actions does NOT reduce conflict between employees and work teams?

Communication only reduces or minimizes conflict when it takes the form of structured meetings and dialogue sessions.

Conflict begins whenever both parties realize that they have opposing interests.

Incompatible goals,differentiation and ambiguous rules are:

According to the bargaining zone model,the parties should begin negotiations by describing their resistance point to each other.

Direct communication minimizes conflict by:

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Which of the following is NOT a benefit of moderate conflict in organizations?

Which of the following is NOT explicitly labelled in the conflict process model?

Conflict begins when two parties experience manifest conflict.

Research suggests that managers tend to avoid the inquisitional approach to third-party conflict resolution.

Which of the following statements about time deadlines and passage in negotiations is FALSE?

Constructive conflict:

The yielding conflict management style is preferred when both parties have equal power and enough trust to share information.

Initial,target,and resistance represent three elements in:

Improving communication and understanding should occur:

Negotiators tend to be more effective when:

Which of the following interpersonal conflict management styles has mostly or completely a win-win orientation?

Effective negotiators:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters