Exam 18: Managing Difficult Negotiations

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The pervasive unhappiness resulting from the use of ultimatums will not taint future dealings between the parties.

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How does the concept of tone play in the successful management of conversations?

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One goal of negotiators should be to ensure the ____________ application of integrative negotiating under appropriate circumstances in order to produce better agreements.

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The essence of Ury's "breakthrough approach" is direct action.

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What are the five steps of Ury's "breakthrough approach?"

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The ____________ negotiation occurs in parallel with the substantive negotiation and is concerned with how the negotiation will proceed.

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Too strict an adherence to a ____________ point may deprive a negotiator of creativity and flexibility,which are critical components to the design of an integrative arrangement.

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Define a shadow negotiation.

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Responding when the other side has more power,negotiators can utilize all but one of the following alternatives.

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An ____________ is an attempt to induce compliance or force concessions from a presumably recalcitrant opponent.

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It is important negotiators consider the shadow negotiation carefully before meeting with the other party so they

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Having conversations with difficult people is not easy.Describe three ways of preparation in anticipation of dealing with a difficult conversation.

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What are the three types of power moves?

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Pressure tactics lead the other party to realize that the status quo is acceptable,and they make explicit the costs of not negotiating.

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Kolb and Williams suggest that negotiators ignore shadow negotiations at their peril because the unaddressed shadow negotiation can lead to negotiations that are ____________ or ____________.

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Negotiators always run the risk of encountering other parties who,for any number of reasons,are difficult negotiators.That difficulty may be intentional or due to

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Negotiators should not tell the other party that they are aware of what he or she is doing when they use hard tactics.

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One goal of negotiators should be to ensure the broader application of integrative negotiating under appropriate circumstances in order to produce better agreements.

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What are the three components of ultimatums?

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An ultimatum is an attempt to induce compliance or force concessions from a presumably recalcitrant

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