Exam 19: Third Party Approaches to Managing Difficult Negotiations

____________ typically involves a structured process in which disputing parties have relatively free rein to present their stories,while the arbitrators decide the outcome,often imposing a resolution on the disputants.

What is meant by moderate conflict?

Kressel and Pruitt report that mediation's greatest effectiveness occurred in situations marked by ____________ levels of conflict.

Define mediator flexibility.

Carnevale proposes that the mixture of high or low levels of two variables-concern for the disputing parties' aspirations and perception of parties' common ground will produce what four basic mediation strategies?

Managers and others in authority usually have the right to intervene in a dispute.

Preventive ADR systems

Which of the following is not a major part of the process consultant's agenda?

The ____________ effect states that when arbitration is anticipated as a result of the failure of parties to agree,negotiators may lose interest in the process of negotiating.

Under ____________ arbitration,the parties may submit their arguments to an arbitrator,but they are not required to comply with the arbitrator's decision.

What occurs in adversarial intervention?

____________ can be viewed as the result of negotiators' agreement to disagree,and a willingness to surrender control over the outcome of their dispute.

Perceived ____________ of partiality toward one side may jeopardize the arbitrator's acceptability in future disputes.

In Esser and Marriott's research study,which type of mediation was found to be the most effective?

Under what conditions might negotiators seek third-party involvement?

What is the role of a mediator in a situation where the resistance points of the two sides don't overlap?

Brett,Barsness and Goldberg found that mediation,when compared to arbitration,

Arbitration typically involves

What are the benefits of third-party intervention?

In adversarial intervention,a manager invents a solution that he or she thinks will meet both parties' needs,and usually enforces that solution on both parties.