Exam 1: Operations and Supply Chain Management

SSME is an acronym standing for "Service Sector Management Economics."

Supply networks cannot be constructed for every product or service.

Which of the following is a measure of operations and supply management efficiency used by Wall Street?

Efficiency means doing the right things to create the most value for the company.

Planning is where a firm must determine how anticipated demand will be met with available resources.

Use of systems like point-of-sale,radio-frequency identification tags,bar-code scanners,and automatic recognition has made it more difficult to understand what all the information is saying.

A worker can be efficient without being effective.

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Services are defined and evaluated as a package of features that affect the five senses.

The use of the internet as an essential element of business activity is called what? ______________________________

Name five common measures of operations and supply management efficiency used by Wall Street. 1._____________________ 2._____________________ 3._____________________ 4._____________________ 5._____________________ The five common measures of operations and supply management efficiency used by Wall Street are Income per employee;Revenue per employee;Inventory turnover;Asset turnover;Receivable turnover

Capturing information directly from the source through such systems as point-of-sale,radio-frequency identification tags,bar-code scanners,and automatic recognition has had little impact on Operations and Supply Chain Management.

What are the five categories of supply chain processes? 1.___________________ 2.___________________ 3.___________________ 4.___________________ 5.___________________

A supply chain manager is an OSCM job while a purchasing manager is not.

"Supply Chain" includes only inbound freight and inventory.

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Which of the following is not a way that operations and supply processes are categorized?

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

What are four current issues in operations and supply management that are discussed in the textbook? 1.___________________ 2.___________________ 3.___________________ 4.___________________

Core service providers integrate tangible goods into their product.