Question 1

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

Accepted Answer

A) True 
 B)False

Question 2

Business process reengineering,which seeks revolutionary change,is contrasted with total quality management which commonly advocates incremental change.

Accepted Answer

A) True 
 B)False

Question 3

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 4

Doing something at the lowest possible cost is called: ________________.

Accepted Answer

Efficiency
Explanati

Question 5

"Business Analytics" involves the analysis of data through a unique combination of linear programming,game theory and queuing theory to better solve business problems.

Accepted Answer

A) True 
 B)False

Question 6

Effectiveness means doing the right things to create the most value for the company.

Accepted Answer

A) True 
 B)False

Question 7

What is a total systems approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer called? ________________________________

Accepted Answer

Supply chain management
Explanation: The

Question 8

The mathematical results of Business Analytics are used to automate decision-making and eliminate the decision maker.

Accepted Answer

A) True 
 B)False

Question 9

Just in time (JIT)production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

Accepted Answer

A) True 
 B)False

Question 10

One reason for studying operations and supply chain management (OSCM)is which of the following?

Accepted Answer

A)  OSCM is essential for understanding organizational behavior 
B)  Most business graduates do OSCM work regardless of their job title 
C)  All managers should understand the basic principles that guide the design of transformation processes. 
D)  OSCM is a required course in all business degree programs 
E)  OSCM is the most rigorous business discipline 
A)  OSCM is essential for understanding organizational behavior 
B)  Most business graduates do OSCM work regardless of their job title 
C)  All managers should understand the basic principles that guide the design of transformation processes. 
D)  OSCM is a required course in all business degree programs 
E)  OSCM is the most rigorous business discipline

Question 11

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a characteristic that distinguishes services from goods?

Accepted Answer

A)  Service jobs are unskilled. 
B)  A service is intangible. 
C)  Services are perishable 
D)  Services are heterogeneous 
E)  None of the above 
A)  Service jobs are unskilled. 
B)  A service is intangible. 
C)  Services are perishable 
D)  Services are heterogeneous 
E)  None of the above

Question 13

"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Accepted Answer

A) True 
 B)False

Question 14

Value is the ratio of ___________________________.

Accepted Answer

quality to price paid
Explanat

Question 15

Processes that are used to transform resources into products are called ________________.

Accepted Answer

Operations
Explanation: Operat

Question 16

Which of the following are not listed in the text as jobs in OSCM?

Accepted Answer

A)  Department store manager 
B)  Project manager 
C)  Hospital administrator 
D)  Data Center manager 
E)  Call center manager 
A)  Department store manager 
B)  Project manager 
C)  Hospital administrator 
D)  Data Center manager 
E)  Call center manager

Question 17

A pipeline through which material and information flows is a conception of a _______________________.

Accepted Answer

Supply network
Explanation: Th

Question 18

Internet technology has made the sharing of reliable real-time information expensive.

Accepted Answer

A) True 
 B)False

Question 19

What is a major industry and university program aiming to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations called? _____________________________________________

Accepted Answer

Service Science Management and Engineeri

Question 20

Service innovations can be patented.

Accepted Answer

A) True 
 B)False

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

Business process reengineering,which seeks revolutionary change,is contrasted with total quality management which commonly advocates incremental change.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Doing something at the lowest possible cost is called: ________________.

"Business Analytics" involves the analysis of data through a unique combination of linear programming,game theory and queuing theory to better solve business problems.

Effectiveness means doing the right things to create the most value for the company.

What is a total systems approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer called? ________________________________

The mathematical results of Business Analytics are used to automate decision-making and eliminate the decision maker.

Just in time (JIT)production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

One reason for studying operations and supply chain management (OSCM)is which of the following?

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Which of the following is not a characteristic that distinguishes services from goods?

"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Value is the ratio of ___________________________.

Processes that are used to transform resources into products are called ________________.

Which of the following are not listed in the text as jobs in OSCM?

A pipeline through which material and information flows is a conception of a _______________________.

Internet technology has made the sharing of reliable real-time information expensive.

What is a major industry and university program aiming to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations called? _____________________________________________

Service innovations can be patented.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters

Exam 1: Operations and Supply Chain Management

Raising senior management awareness of OSCM as a competitive weapon is not an important issue.

Business process reengineering,which seeks revolutionary change,is contrasted with total quality management which commonly advocates incremental change.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms,we could refer to this doctor as being efficient but not effective.

Doing something at the lowest possible cost is called: ________________.

"Business Analytics" involves the analysis of data through a unique combination of linear programming,game theory and queuing theory to better solve business problems.

Effectiveness means doing the right things to create the most value for the company.

What is a total systems approach to managing the flow of information,materials,and services from raw material suppliers through factories and warehouses to the end customer called? ________________________________

The mathematical results of Business Analytics are used to automate decision-making and eliminate the decision maker.

Just in time (JIT)production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

One reason for studying operations and supply chain management (OSCM)is which of the following?

Central to the concept of operations strategy are the notions of operations focus and trade-offs.

Which of the following is not a characteristic that distinguishes services from goods?

"Supply Chain" refers to processes that move information and material to and from the manufacturing and service processes of the firm.

Value is the ratio of ___________________________.

Processes that are used to transform resources into products are called ________________.

Which of the following are not listed in the text as jobs in OSCM?

A pipeline through which material and information flows is a conception of a _______________________.

Internet technology has made the sharing of reliable real-time information expensive.

What is a major industry and university program aiming to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations called? _____________________________________________

Service innovations can be patented.

Strategy and Sustainability

Forecasting

Strategic Capacity Management

Projects

Manufacturing and Service Processes

Service Processes

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six Sigma

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics, and Distribution

Filters