Question 1

_____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.

Accepted Answer

The answer of _____ refers to keeping the costs of...

Question 2

A _____ IT structure develops from a centralized IT department; one that serves the whole organization and not just a piece of it.

Accepted Answer

A)  Top-down silo 
B)  Fully-integrated 
C)  Matrix 
D)  Operational 
A)  Top-down silo 
B)  Fully-integrated 
C)  Matrix 
D)  Operational

Question 3

When a business offers multiple ways in which customers can interact with it, its approach is a multi-channel service delivery.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is not required of an ERP system?

Accepted Answer

A)  Modular design 
B)  Decentralized database systems 
C)  Integrated functions 
D)  Internet-enabled 
A)  Modular design 
B)  Decentralized database systems 
C)  Integrated functions 
D)  Internet-enabled

Question 5

Which type of transportation uses multiple channels to transport products from the manufacturing location to the customer destination?

Accepted Answer

A)  Hyper 
B)  Divergent 
C)  Inter-modal 
D)  Complex 
A)  Hyper 
B)  Divergent 
C)  Inter-modal 
D)  Complex

Question 6

If you were working on a project with a team whose membership was spread out over the US, Europe, and Asia, you would probably be working on a(n) _____ team.

Accepted Answer

A)  Multi-spectrum 
B)  Shared partnered 
C)  Cross-organizational 
D)  Virtual 
A)  Multi-spectrum 
B)  Shared partnered 
C)  Cross-organizational 
D)  Virtual

Question 7

The chief technology officer is responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies.

Accepted Answer

A) True 
 B)False

Question 8

A social networking system is the set of links and communication privileges for an online social community.

Accepted Answer

A) True 
 B)False

Question 9

Is CRM software?

Accepted Answer

A)  No, it is a total business objective consisting of hardware, software, processes, and goals 
B)  Yes, it is the software solutions that make up a CRM system 
C)  CRM is a process, not IT 
D)  CRM is a way of thinking supported by the culture of business people and customers 
A)  No, it is a total business objective consisting of hardware, software, processes, and goals 
B)  Yes, it is the software solutions that make up a CRM system 
C)  CRM is a process, not IT 
D)  CRM is a way of thinking supported by the culture of business people and customers

Question 10

IT supports CRM with front and back office systems. Which statement describes a front office system?

Accepted Answer

A)  The notepad that salespeople use to record customer information while at the customer site 
B)  The computer interfaces that collect customers' information and sends it to the main information system 
C)  The computer systems that process customer orders and other customer information 
D)  The systems that interact with the supply chain management systems 
A)  The notepad that salespeople use to record customer information while at the customer site 
B)  The computer interfaces that collect customers' information and sends it to the main information system 
C)  The computer systems that process customer orders and other customer information 
D)  The systems that interact with the supply chain management systems

Question 11

Which of the following results from a well-designed supply chain management system?

Accepted Answer

A)  Enhanced fulfillment of supplies needed for production 
B)  Minimizing transportation costs 
C)  The smooth production of products 
D)  Well-designed SCM systems can enhance any of these stated activities 
A)  Enhanced fulfillment of supplies needed for production 
B)  Minimizing transportation costs 
C)  The smooth production of products 
D)  Well-designed SCM systems can enhance any of these stated activities

Question 12

The distribution chain is simply the path followed from the distributor of a product or service to the end consumer.

Accepted Answer

A) True 
 B)False

Question 13

What is the title for the person responsible for overseeing every aspect of an organization's information resource?

Accepted Answer

A)  CIO (chief information officer) 
B)  CTO (chief technology officer) 
C)  CSO (chief security officer) 
D)  CPO (chief privacy officer) 
A)  CIO (chief information officer) 
B)  CTO (chief technology officer) 
C)  CSO (chief security officer) 
D)  CPO (chief privacy officer)

Question 14

What is a fundamental goal of CRM systems?

Accepted Answer

A)  To provide customers with information partnerships 
B)  To lower the costs of maintaining inventory systems 
C)  To manage and track customer interactions 
D)  To manage, track, and supply products and services to customers in a timely manner 
A)  To provide customers with information partnerships 
B)  To lower the costs of maintaining inventory systems 
C)  To manage and track customer interactions 
D)  To manage, track, and supply products and services to customers in a timely manner

Question 15

A nanonite is a Web site that allows you to create, change, or eliminate content from their site.

Accepted Answer

A) True 
 B)False

Question 16

The central notion behind an _____ is that it includes all technology systems and software in your organization.

Accepted Answer

enterprise

Question 17

Customer relationship management should be completely based upon software-there are no other components to consider.

Accepted Answer

A) True 
 B)False

Question 18

If you were to create a list of potential customers for your sales team to contact, you would be undertaking _____.

Accepted Answer

The answer of If you were to create a list...

_____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.

A _____ IT structure develops from a centralized IT department; one that serves the whole organization and not just a piece of it.

When a business offers multiple ways in which customers can interact with it, its approach is a multi-channel service delivery.

Which of the following is not required of an ERP system?

Which type of transportation uses multiple channels to transport products from the manufacturing location to the customer destination?

If you were working on a project with a team whose membership was spread out over the US, Europe, and Asia, you would probably be working on a(n) _____ team.

The chief technology officer is responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies.

A social networking system is the set of links and communication privileges for an online social community.

Is CRM software?

IT supports CRM with front and back office systems. Which statement describes a front office system?

Which of the following results from a well-designed supply chain management system?

The distribution chain is simply the path followed from the distributor of a product or service to the end consumer.

What is the title for the person responsible for overseeing every aspect of an organization's information resource?

What is a fundamental goal of CRM systems?

A nanonite is a Web site that allows you to create, change, or eliminate content from their site.

The central notion behind an _____ is that it includes all technology systems and software in your organization.

Customer relationship management should be completely based upon software-there are no other components to consider.

If you were to create a list of potential customers for your sales team to contact, you would be undertaking _____.

The Information Age in Which You Live

Databases and Data Warehouses

Decision Support and Artificial Intelligence

Electronic Commerce

Systems Development

Enterprise Infrastructure, Metrics, and Business Continuity Planning

Protecting People and Information

Emerging Trends and Technologies

Filters

Exam 2: Major Business Initiatives

_____ refers to keeping the costs of transportation as low as possible consistent with safe and reliable delivery.

A _____ IT structure develops from a centralized IT department; one that serves the whole organization and not just a piece of it.

When a business offers multiple ways in which customers can interact with it, its approach is a multi-channel service delivery.

Which of the following is not required of an ERP system?

Which type of transportation uses multiple channels to transport products from the manufacturing location to the customer destination?

If you were working on a project with a team whose membership was spread out over the US, Europe, and Asia, you would probably be working on a(n) _____ team.

The chief technology officer is responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies.

A social networking system is the set of links and communication privileges for an online social community.

Is CRM software?

IT supports CRM with front and back office systems. Which statement describes a front office system?

Which of the following results from a well-designed supply chain management system?

The distribution chain is simply the path followed from the distributor of a product or service to the end consumer.

What is the title for the person responsible for overseeing every aspect of an organization's information resource?

What is a fundamental goal of CRM systems?

A nanonite is a Web site that allows you to create, change, or eliminate content from their site.

The central notion behind an _____ is that it includes all technology systems and software in your organization.

Customer relationship management should be completely based upon software-there are no other components to consider.

If you were to create a list of potential customers for your sales team to contact, you would be undertaking _____.

The Information Age in Which You Live

Databases and Data Warehouses

Decision Support and Artificial Intelligence

Electronic Commerce

Systems Development

Enterprise Infrastructure, Metrics, and Business Continuity Planning

Protecting People and Information

Emerging Trends and Technologies

Filters