Exam 2: Major Business Initiatives

Which type of system facilitates the automation and management of business processes?

_____ is content that is publicly available, free of charge, and most often updateable by anyone.

Customer relationship management (CRM) systems include which of the following functions?

If you needed direct access to stored information from another functional area within your organization, what type of system would you need?

When a company encourages it employees to seek new and innovative ways to use technology without punishment of failure, that company support the theory of Porter's 5 Force Model.

A(n) _____ links you to people you know, and from there, to people your contacts know.

_____ is a total business objective which encompasses many different aspects of a business including software, hardware, services, support, and strategic business goals.

Which type of online environment supports virtual teams and the online activities they complete?

A CRM system only interfaces with a front office system to better serve the customer.

_____ occurs when two or more companies cooperate by integrating their IT systems.

Front-office systems are the primary interface to customers and sales channels.

The chief _____ officer is responsible for overseeing every aspect of an organization's information resources.

Virtual team members are typically located in the same geographic areas.

What is the title for the person responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies?

Open source information is software for which the code is available and free to the customer.

Which term describes a business' approach to offering multiple ways in which customers can interact with it?

Which of the following is an IT system that supports the capturing, organization, and dissemination of knowledge?

Which of the following systems primarily concentrates on the customer?

Which term describes an approach that produces or delivers a product or service just at the time the customer wants it?

A social networking site is a virtual space that allows people to build and maintain friendships.