Exam 2: Major Business Initiatives

A _____ IT structure develops from a strong "command and control" management approach.

A back office system is used to fulfill and support customer orders.

Which of the following activities tracks inventory and information among business processes and across companies?

A(n) _____ supports the capturing, organization, and dissemination of knowledge.

What is an e-learning tool?

A _____ system automatically tracks the steps in the sales process.

A _____ IT structure develops from decentralized IT functional units; these units support an individual department or functional area.

Which type of system improves the performance of teams by supporting the sharing and flow of information?

Which of the following systems uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better?

Revenue and profit are optimized by a well-designed supply chain management.

The chief _____ officer is responsible for the technical aspects of ensuring the security of information.

In contemporary business, success depends on minimizing the _____ in an attempt to reduce the costs of producing and selling products or services.

A "work course" defines all of the steps or business rules, from beginning to end, required for a business process.

What is the difference between SCM and CRM?

What is smack shopping according to Mark McGuire?

The IT ____ within an organization will determine the philosophical approach to IT development, deployment, and usage.

What is the title for the person responsible for ensuring that information is used in an ethical way and that only the right people have access to certain types of information?

A(n) _____ serves as the primary interface for customers and the sales process.

The chief _____ officer is responsible for overseeing both the underlying IT infrastructure within an organization and the user-facing technologies.

The IT structure determines the culture within an organization.