Question 1

In recent years, why are more LGBT people becoming more open about their sexuality?

Accepted Answer

A) Because they now are protected in the workplace under the Civil Rights Act 
B) Because all people today are accepting of those who are open about their sexual identity 
C) Because they want to be who they are and work towards equality for LGBTs 
D) Because a person's sexual orientation is not that important 
A) Because they now are protected in the workplace under the Civil Rights Act 
B) Because all people today are accepting of those who are open about their sexual identity 
C) Because they want to be who they are and work towards equality for LGBTs 
D) Because a person's sexual orientation is not that important

Question 2

In terms of social class in the media, which of the following statements is not true?

Accepted Answer

A) Today class differences are not an issue in the media. 
B) The poor are seldom given much coverage and when they are, they are blamed for causing their situation 
C) The middle class is often portrayed as being responsible for providing for the lower class 
D) The upper class is over represented in most media. 
A) Today class differences are not an issue in the media. 
B) The poor are seldom given much coverage and when they are, they are blamed for causing their situation 
C) The middle class is often portrayed as being responsible for providing for the lower class 
D) The upper class is over represented in most media.

Question 3

Female conversational styles tend to

Accepted Answer

A) Reinforce the perception that men make better leaders than women. 
B) Be as assertive as male styles 
C) Be more direct than men's patterns of conversation 
D) A & C 
A) Reinforce the perception that men make better leaders than women. 
B) Be as assertive as male styles 
C) Be more direct than men's patterns of conversation 
D) A & C

Question 4

In terms of the deaf, Best Buy

Accepted Answer

A) Provides hearing aids at wholesale prices. 
B) Provides American Sign Language interpreters to work with deaf customers online via a window on its website 
C) Gives deaf customers a special discount. 
D) Has yet to develop special programs but is intending to do so soon. 
A) Provides hearing aids at wholesale prices. 
B) Provides American Sign Language interpreters to work with deaf customers online via a window on its website 
C) Gives deaf customers a special discount. 
D) Has yet to develop special programs but is intending to do so soon.

Question 5

According to Eagly and Carli's research, the dilemma for women who want to advance in their careers is attributable to

Accepted Answer

A) Childcare responsibilities. 
B) Sexism and racism. 
C) Needing to find a leadership style that balances aggressiveness and nurturing. 
D) All of the above 
A) Childcare responsibilities. 
B) Sexism and racism. 
C) Needing to find a leadership style that balances aggressiveness and nurturing. 
D) All of the above

Question 6

An inclusion breakthrough means that an organization

Accepted Answer

A) Has lost a major diversity lawsuit. 
B) Includes many types of diversity in its mission statement. 
C) Keeps statistics on the numbers of women and minorities employed there. 
D) Has changed its culture to one that truly values diversity and inclusion for every employee. 
A) Has lost a major diversity lawsuit. 
B) Includes many types of diversity in its mission statement. 
C) Keeps statistics on the numbers of women and minorities employed there. 
D) Has changed its culture to one that truly values diversity and inclusion for every employee.

Question 7

Why is the following statement false? You can easily figure out how to communicate with your co-workers as long as you know their ethnicity.

Accepted Answer

A) This statement assumes that all people from a culture have the same communication style and patterns. 
B) This statement does not take into account the saliency or importance of various factors on these co-workers' communication styles. 
C) This statement does not factor in individuals' socialization and life experiences. 
D) All of the above are reasons that one cannot generalize about how other's will communicate just because they belong to a certain ethnic group. 
A) This statement assumes that all people from a culture have the same communication style and patterns. 
B) This statement does not take into account the saliency or importance of various factors on these co-workers' communication styles. 
C) This statement does not factor in individuals' socialization and life experiences. 
D) All of the above are reasons that one cannot generalize about how other's will communicate just because they belong to a certain ethnic group.

Question 8

The term "White Privilege" means that

Accepted Answer

A) White people have more money than people of color. 
B) Most white people have a deeper understanding of racial issues than people of color. 
C) Whites have unearned advantages that they often don't are not aware of having. 
D) Harry White's racial identity development theory makes the most sense. 
A) White people have more money than people of color. 
B) Most white people have a deeper understanding of racial issues than people of color. 
C) Whites have unearned advantages that they often don't are not aware of having. 
D) Harry White's racial identity development theory makes the most sense.

Question 9

Obesity in the workplace is a problem because

Accepted Answer

A) Obese people do experience discrimination in hiring and promotion. 
B) More people today tend to be overweight. 
C) Obesity can lead to health problems and increased health care costs for the employer 
D) All of the above are reasons that obesity is becoming more of a problem in the workplace. 
A) Obese people do experience discrimination in hiring and promotion. 
B) More people today tend to be overweight. 
C) Obesity can lead to health problems and increased health care costs for the employer 
D) All of the above are reasons that obesity is becoming more of a problem in the workplace.

Question 10

Which of the following is a major difference between Canadian and U.S. discrimination law?

Accepted Answer

A) In the United States, reverse discrimination can be the basis for a lawsuit but this is not true in Canada. 
B) In the United States, some employers are required to be proactive about hiring diverse employees but this is not true in Canada. 
C) In Canada the French-speaking citizens of Quebec are protected under federal legislation but in the United States there is no similar law for those who speak a different language. 
D) None of the above is a major difference between these two countries. 
A) In the United States, reverse discrimination can be the basis for a lawsuit but this is not true in Canada. 
B) In the United States, some employers are required to be proactive about hiring diverse employees but this is not true in Canada. 
C) In Canada the French-speaking citizens of Quebec are protected under federal legislation but in the United States there is no similar law for those who speak a different language. 
D) None of the above is a major difference between these two countries.

Question 11

One's social class status is determined by

Accepted Answer

A) How much money a person has. 
B) Where a person lives. 
C) Income, wealth, educational achievement and occupational prestige. 
D) Income and wealth alone. 
A) How much money a person has. 
B) Where a person lives. 
C) Income, wealth, educational achievement and occupational prestige. 
D) Income and wealth alone.

Question 12

Classism can lead to problems in the workplace because

Accepted Answer

A) There are many false stereotypes about lower class workers. 
B) Many Americans believe that there is social class mobility for anyone who works hard. 
C) Movement between social classes is the exception, not the rule. 
D) All of the above are true. 
A) There are many false stereotypes about lower class workers. 
B) Many Americans believe that there is social class mobility for anyone who works hard. 
C) Movement between social classes is the exception, not the rule. 
D) All of the above are true.

Question 13

Asian Americans as a group tend to have a communication style that could be described as

Accepted Answer

A) Indirect 
B) Animated 
C) Emotionally expressive 
D) Direct 
A) Indirect 
B) Animated 
C) Emotionally expressive 
D) Direct

Question 14

In terms of diversity management, why is the term "best practices" somewhat inaccurate?

Accepted Answer

A) Because no diversity program is the "best" for all organizations. 
B)  Because what is best could be expensive. 
C)  Because it is a matter of opinion which one really is best and managers don't agree on which is the best practice. 
D) Because an organization needs to win an award before their practice can be considered as best. 
A) Because no diversity program is the "best" for all organizations. 
B)  Because what is best could be expensive. 
C)  Because it is a matter of opinion which one really is best and managers don't agree on which is the best practice. 
D) Because an organization needs to win an award before their practice can be considered as best.

Question 15

To be counted as a "visible minority" in Canada an employee must

Accepted Answer

A) Look very different from white Canadians 
B) Be low income 
C) Speak at least two languages 
D) Self identify to one's employer 
A) Look very different from white Canadians 
B) Be low income 
C) Speak at least two languages 
D) Self identify to one's employer

Question 16

In terms of the ability to utilize technology,

Accepted Answer

A) Today everybody has unlimited access no matter where they live. 
B) There are still disparities to access between people in developed and undeveloped countries. 
C) There has been a decline in usage in the past five years. 
D) It does not impact most organizations in terms of transmitting cultural differences. 
A) Today everybody has unlimited access no matter where they live. 
B) There are still disparities to access between people in developed and undeveloped countries. 
C) There has been a decline in usage in the past five years. 
D) It does not impact most organizations in terms of transmitting cultural differences.

Question 17

The intercultural approach to diversity training

Accepted Answer

A) Stresses diversity and human resource law. 
B) Explores the differences between cultural world views. 
C) Is focused on helping diverse workers assimilate into the dominant culture. 
D) Helps employees to understand the business case for diversity perspective. 
A) Stresses diversity and human resource law. 
B) Explores the differences between cultural world views. 
C) Is focused on helping diverse workers assimilate into the dominant culture. 
D) Helps employees to understand the business case for diversity perspective.

Question 18

According to this case, only one of the following has not been done by Best Buy employees for people with disabilities. Which one is it?

Accepted Answer

A) Worked with the Geek squad to identify products that would make it easier for people with disabilities to use technology. 
B) Recruited new employees. 
C) Volunteered at a nursing home. 
D) Created a training program about understanding Autism. 
A) Worked with the Geek squad to identify products that would make it easier for people with disabilities to use technology. 
B) Recruited new employees. 
C) Volunteered at a nursing home. 
D) Created a training program about understanding Autism.

Question 19

Which of the following statements is/are true about cultures over time?

Accepted Answer

A)  Cultures discard some of their elements that are no longer useful. 
B)  One culture enriches another culture. 
C)  Cultures are more apt to grow if not isolated 
D) A & B & C are all true. 
A)  Cultures discard some of their elements that are no longer useful. 
B)  One culture enriches another culture. 
C)  Cultures are more apt to grow if not isolated 
D) A & B & C are all true.

Question 20

The term cultural capital means

Accepted Answer

A) One's ethnic background. 
B) The amount of money each ethnic group earns. 
C) What one knows about manners, how one speaks, dresses, etc. 
D) One's social class. 
A) One's ethnic background. 
B) The amount of money each ethnic group earns. 
C) What one knows about manners, how one speaks, dresses, etc. 
D) One's social class.

Introduction