Question 1

A caring ethical approach would be exemplified by which of the following actions?

Accepted Answer

A) An organization allowing its employees paid time off to volunteer at a non-profit agency. 
B) Not violating the Civil Rights Act in the hiring process. 
C) Paying for a worker to attend a training program for new software. 
D) Hiring the most qualified person for a job. 
A) An organization allowing its employees paid time off to volunteer at a non-profit agency. 
B) Not violating the Civil Rights Act in the hiring process. 
C) Paying for a worker to attend a training program for new software. 
D) Hiring the most qualified person for a job.

Question 2

Best practices for religious diversity in the workplace include all but which of the following?

Accepted Answer

A) Posting an anti-religious harassment policy in a public place 
B) Complying with all customer complaints about employees wearing clothing or jewelry that is related to their religion. 
C) Providing training to managers and employees about religious rights in the workplace. 
D) Taking employees requests seriously and making accommodations for religion when these are reasonable needs. 
A) Posting an anti-religious harassment policy in a public place 
B) Complying with all customer complaints about employees wearing clothing or jewelry that is related to their religion. 
C) Providing training to managers and employees about religious rights in the workplace. 
D) Taking employees requests seriously and making accommodations for religion when these are reasonable needs.

Question 3

Which of the following is not true about the managing diversity and inclusion approach to training

Accepted Answer

A) It is declining in popularity because it does not clarify how diversity impacts the bottom line. 
B) It offers less emphasis than other approaches on understanding one's personal stereotypes and prejudices. 
C) It aligns with the business case for diversity model. 
D) This approach is driven by the changing demographics in the U.S. and the impact that this will have on changing consumer markets and employee recruitment. 
A) It is declining in popularity because it does not clarify how diversity impacts the bottom line. 
B) It offers less emphasis than other approaches on understanding one's personal stereotypes and prejudices. 
C) It aligns with the business case for diversity model. 
D) This approach is driven by the changing demographics in the U.S. and the impact that this will have on changing consumer markets and employee recruitment.

Question 4

In terms of media consumption, Hispanics/Latinos tend to

Accepted Answer

A) Read Spanish language newspapers and watch Spanish television channels. 
B) Avoid Spanish language television, radio and newspapers. 
C) Prefer to receive their information entirely in English. 
D) a & c 
A) Read Spanish language newspapers and watch Spanish television channels. 
B) Avoid Spanish language television, radio and newspapers. 
C) Prefer to receive their information entirely in English. 
D) a & c

Question 5

The forces pushing for diversity changes include all but which of the following?

Accepted Answer

A) Demographics 
B) Global business 
C) Technology 
D) Making diversity a competitive advantage 
A) Demographics 
B) Global business 
C) Technology 
D) Making diversity a competitive advantage

Question 6

In terms of weight and appearance, which of the following is an example of an instance where an employee may have federal legal protection in the U.S. workplace?

Accepted Answer

A) If he is not hired because he is unattractive, because this falls under the protection of the Civil Rights Act. 
B) If he is fired because he is obese and his weight issue qualifies for protection under the Americans with Disabilities Act. 
C) Because men are not required to wear make-up, if a female employee refuses to wear make-up to work she cannot be fired for this because it falls under the Civil Rights Act and is considered as discrimination because of one's gender. 
D) Under the Age Discrimination in Employment Act, if a job applicant has a very youthful appearance and he was not hired because the employer felt that customers would not trust him because he looked so young. 
A) If he is not hired because he is unattractive, because this falls under the protection of the Civil Rights Act. 
B) If he is fired because he is obese and his weight issue qualifies for protection under the Americans with Disabilities Act. 
C) Because men are not required to wear make-up, if a female employee refuses to wear make-up to work she cannot be fired for this because it falls under the Civil Rights Act and is considered as discrimination because of one's gender. 
D) Under the Age Discrimination in Employment Act, if a job applicant has a very youthful appearance and he was not hired because the employer felt that customers would not trust him because he looked so young.

Question 7

Horizontal job segregation means that

Accepted Answer

A) People on the same job level receive the same pay. 
B)  Men are often perceived as being more suitable to work in management positions. 
C) Women often tend to work in occupations that are predominately female, such as nursing. 
D) In the workplace, women tend to socialize mostly with other women and miss valuable networking opportunities. 
A) People on the same job level receive the same pay. 
B)  Men are often perceived as being more suitable to work in management positions. 
C) Women often tend to work in occupations that are predominately female, such as nursing. 
D) In the workplace, women tend to socialize mostly with other women and miss valuable networking opportunities.

Question 8

Asian Americans from India represent an attractive target market because

Accepted Answer

A) They are more affluent and better educated that many other segments. 
B)  They have more children than other groups. 
C)  They are the fastest growing minority group in the U.S. 
D) They spend more of their disposable income than other minority groups. 
A) They are more affluent and better educated that many other segments. 
B)  They have more children than other groups. 
C)  They are the fastest growing minority group in the U.S. 
D) They spend more of their disposable income than other minority groups.

Question 9

Today diversity

Accepted Answer

A) Is the same for all organizations. 
B) Is defined by U. S. law. 
C) Includes only race, age, religion and gender. 
D) Has no one universal definition. 
A) Is the same for all organizations. 
B) Is defined by U. S. law. 
C) Includes only race, age, religion and gender. 
D) Has no one universal definition.

Question 10

What are the costs and/or risks associated with applying for a diversity award?

Accepted Answer

A) It can take time and resources to prepare the submission materials 
B) Investigating an organization may reveal negative information about company practices. 
C) An organization may receive a lower ranking than in previous years. 
D) All of the above are costs and risks to applying for a diversity award. 
A) It can take time and resources to prepare the submission materials 
B) Investigating an organization may reveal negative information about company practices. 
C) An organization may receive a lower ranking than in previous years. 
D) All of the above are costs and risks to applying for a diversity award.

Question 11

Before implementing a new best practice, Chief Diversity Officers (CDOs) should

Accepted Answer

A) Clarify their organization's definition of diversity 
B) Identify the organizations motives and expectations for the program. 
C) Evaluate alternative practices 
D) Do all of the above 
A) Clarify their organization's definition of diversity 
B) Identify the organizations motives and expectations for the program. 
C) Evaluate alternative practices 
D) Do all of the above

Question 12

Phased retirement programs

Accepted Answer

A) Retain current employees and allow them to gradually retire by reducing their hours. 
B) Recruit new employees in phases throughout the year. 
C) Phases in new workers. 
D) Are illegal because of the provisions of the Social Security program. 
A) Retain current employees and allow them to gradually retire by reducing their hours. 
B) Recruit new employees in phases throughout the year. 
C) Phases in new workers. 
D) Are illegal because of the provisions of the Social Security program.

Question 13

When an organization receives a diversity award, prospective diverse employees

Accepted Answer

A) Can be sure that it was well deserved. 
B) Known that the policies and practices that helped the organization win, will be implemented at all locations. 
C) Should be assured that they will benefit from these policies and practices if they accept a job at that company. 
D) Should carefully examine the award and its criteria before deciding if the award really means that the organization values diversity in its workforce. 
A) Can be sure that it was well deserved. 
B) Known that the policies and practices that helped the organization win, will be implemented at all locations. 
C) Should be assured that they will benefit from these policies and practices if they accept a job at that company. 
D) Should carefully examine the award and its criteria before deciding if the award really means that the organization values diversity in its workforce.

Question 14

According to Laura Nash's discussion-based ethical analysis, ethical considerations in diversity related decisions are

Accepted Answer

A) Often tacit and not articulated. 
B) Seldom considered. 
C) Always considered. 
D) None of the above. 
A) Often tacit and not articulated. 
B) Seldom considered. 
C) Always considered. 
D) None of the above.

Question 15

Home ownership relates to social class mobility because

Accepted Answer

A) It can become a source of wealth. 
B) People who own their own homes are less apt to stay in the same school systems as people who rent. 
C) The expenses of homeownership decrease the money available to send children to college. 
D) All of the above 
A) It can become a source of wealth. 
B) People who own their own homes are less apt to stay in the same school systems as people who rent. 
C) The expenses of homeownership decrease the money available to send children to college. 
D) All of the above

Question 16

Which of the following is not true about the pragmatic/economic approach to diversity?

Accepted Answer

A) The business and profit results are the most important. 
B) The resources of the firm should be allocated using financial success as the primary criteria for making decisions. 
C) Doing the right thing usually will lead to the most profitability. 
D) A & C 
A) The business and profit results are the most important. 
B) The resources of the firm should be allocated using financial success as the primary criteria for making decisions. 
C) Doing the right thing usually will lead to the most profitability. 
D) A & C

Question 17

According to Schein's levels of organizational culture, which of the following is considered a surface level artifact?

Accepted Answer

A) Operational values 
B) The physical layout of the organization 
C) Espoused values 
D) Underlying assumptions 
A) Operational values 
B) The physical layout of the organization 
C) Espoused values 
D) Underlying assumptions

Question 18

For an organization, which of the following is not a business argument for developing more flexible work policies?

Accepted Answer

A) Offering such programs can help an organization recruit better employees. 
B) There are corporate tax benefits when a company offers flexible schedules. 
C) Flexible work programs decrease employee stress and absenteeism. 
D) Meeting employee needs for work-life balance can result in more motivated and productive workers. 
A) Offering such programs can help an organization recruit better employees. 
B) There are corporate tax benefits when a company offers flexible schedules. 
C) Flexible work programs decrease employee stress and absenteeism. 
D) Meeting employee needs for work-life balance can result in more motivated and productive workers.

Question 19

Understanding religion in the workplace is more important today because

Accepted Answer

A) There is a growing trend in the U.S. today towards more integration of faith and work life. 
B) It is covered under Title VII of the Civil Rights Act of 1964. 
C) Religion gives meaning and values to people's lives. 
D) All of the above 
A) There is a growing trend in the U.S. today towards more integration of faith and work life. 
B) It is covered under Title VII of the Civil Rights Act of 1964. 
C) Religion gives meaning and values to people's lives. 
D) All of the above

Question 20

According to the author, learning about race and culture can be

Accepted Answer

A) Both an emotional and an intellectual process 
B) Only an intellectual process 
C) Stressful 
D) A & C 
A) Both an emotional and an intellectual process 
B) Only an intellectual process 
C) Stressful 
D) A & C

Introduction