Question 1

Avoid hiding behind company policy to cushion bad news.

Accepted Answer

The answer of Avoid hiding behind company policy to cushion...

Question 2

Instead of beginning your message with a blunt no,you can use _____________

Accepted Answer

A) the direct approach. 
B) the indirect approach. 
C) a combination of the direct and indirect approaches. 
D) the deductive approach. 
A) the direct approach. 
B) the indirect approach. 
C) a combination of the direct and indirect approaches. 
D) the deductive approach.

Question 3

You can ease the sense of disappointment of a bad-news message by using positive words.

Accepted Answer

The answer of You can ease the sense of disappointment...

Question 4

A letter to a prospective employer refusing to provide a recommendation _____________

Accepted Answer

A) is considered unethical;these requests should not be refused. 
B) should follow the indirect approach. 
C) should be brief and direct. 
D) all of the above. 
A) is considered unethical;these requests should not be refused. 
B) should follow the indirect approach. 
C) should be brief and direct. 
D) all of the above.

Question 5

In the closing of a bad-news message,you _____________

Accepted Answer

A) encourage the person to write or call to discuss the situation further. 
B) build goodwill by ending on a positive note. 
C) ask for feedback on whether the decision is acceptable to the reader. 
D) express concern over possibly losing the reader's business. 
A) encourage the person to write or call to discuss the situation further. 
B) build goodwill by ending on a positive note. 
C) ask for feedback on whether the decision is acceptable to the reader. 
D) express concern over possibly losing the reader's business.

Question 6

A good buffer begins with an apology.

Accepted Answer

A) True 
 B)False

Question 7

If your boss likes brief messages that are to the point then it is appropriate to use the indirect method for delivering the bad news.

Accepted Answer

A) True 
 B)False

Question 8

If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.

Accepted Answer

A) True 
 B)False

Question 9

A false statement that tends to damage someone's character or reputation is called defamation .

Accepted Answer

The answer of A false statement that tends to damage...

Question 10

When you use language that avoids an accusing tone,you protect your audience's pride.

Accepted Answer

A) True 
 B)False

Question 11

There's no reason to explain bad news when the reasons are confidential,very complicated,or of no importance to the recipient.

Accepted Answer

A) True 
 B)False

Avoid hiding behind company policy to cushion bad news.

Instead of beginning your message with a blunt no,you can use _____________

You can ease the sense of disappointment of a bad-news message by using positive words.

A letter to a prospective employer refusing to provide a recommendation _____________

In the closing of a bad-news message,you _____________

A good buffer begins with an apology.

If your boss likes brief messages that are to the point then it is appropriate to use the indirect method for delivering the bad news.

If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.

A false statement that tends to damage someone's character or reputation is called defamation .

When you use language that avoids an accusing tone,you protect your audience's pride.

There's no reason to explain bad news when the reasons are confidential,very complicated,or of no importance to the recipient.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 9: Writing Negative Messages

Avoid hiding behind company policy to cushion bad news.

Instead of beginning your message with a blunt no,you can use _____________

You can ease the sense of disappointment of a bad-news message by using positive words.

A letter to a prospective employer refusing to provide a recommendation _____________

In the closing of a bad-news message,you _____________

A good buffer begins with an apology.

If your boss likes brief messages that are to the point then it is appropriate to use the indirect method for delivering the bad news.

If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.

A false statement that tends to damage someone's character or reputation is called defamation .

When you use language that avoids an accusing tone,you protect your audience's pride.

There's no reason to explain bad news when the reasons are confidential,very complicated,or of no importance to the recipient.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters