Question 1

An important goal of any performance review is giving the employee a plan of action for improving his or her performance.

Accepted Answer

The answer of An important goal of any performance review...

Question 2

The close of a bad-news message should urge additional communication from the reader.

Accepted Answer

A) True 
 B)False

Question 3

The indirect approach actually softens the delivery of bad news and can help maintain a good business relationship.

Accepted Answer

A) True 
 B)False

Question 4

Whether the decision is to use a direct or an indirect message to deliver bad news,you owe it to your employees and to the community to deliver the exact same message to both internal and external stakeholders because it is fairer that way.

Accepted Answer

A) True 
 B)False

Question 5

Some former employers refuse to write recommendation letters,especially for people whose job performance has been unsatisfactory.

Accepted Answer

recommenda

Question 6

A direct approach starts with the bad news and then ends immediately with a positive close because this two-step approach has been proven to be successful - especially in discouraging questions and ongoing dialogue with the recipients of the message.

Accepted Answer

A) True 
 B)False

Question 7

If someone has not responded to repeated messages the direct approach can help get the person's attention.

Accepted Answer

A) True 
 B)False

Question 8

You use a buffer to make the reader think that good news will follow.

Accepted Answer

A) True 
 B)False

Question 9

When delivering bad news you have only one goal: to maintain a good image for yourself.

Accepted Answer

A) True 
 B)False

Question 10

When composing a bad-news message,you _____________

Accepted Answer

A) choose a buffer that will distract your reader from the main point of your message. 
B) try to gain the audience's acceptance of the bad news. 
C) leave the reader with hope that you will change your decision. 
D) do all of the above. 
A) choose a buffer that will distract your reader from the main point of your message. 
B) try to gain the audience's acceptance of the bad news. 
C) leave the reader with hope that you will change your decision. 
D) do all of the above.

Question 11

Statements beginning "I must refuse" and "We cannot afford" are particularly likely to offend readers.

Accepted Answer

A) True 
 B)False

Question 12

An advantage of the direct approach for communicating bad news is that it keeps the message shorter.

Accepted Answer

A) True 
 B)False

Question 13

The key to successful communication efforts during a crisis is having a crisis management? plan pre-established.

Accepted Answer

The answer of The key to successful communication efforts during...

Question 14

Briefly describe the elements of a negative message that uses the direct approach.

Accepted Answer

The opening should start with a clear st

Question 15

Informing customers that shipments will be late,refusing a request for elapsed warranty work,and rejecting job applicants are all types of bad-news messages.

Accepted Answer

bad-news
F

Question 16

When you use the direct approach for a bad-news message,you _____________

Accepted Answer

A) begin with a buffer. 
B) have more room to discuss pertinent details. 
C) can get right to the point. 
D) can expect your audience to be offended. 
A) begin with a buffer. 
B) have more room to discuss pertinent details. 
C) can get right to the point. 
D) can expect your audience to be offended.

Question 17

If the bad news is a minor issue or a routine happening,it is fine to deliver it using the indirect approach.

Accepted Answer

A) True 
 B)False

Question 18

Briefly describe the elements of a negative message that uses the indirect approach.

Accepted Answer

Begin with a buffer (a neutral statement

Question 19

One of the main purposes of giving performance reviews is to improve employee performance by emphasizing and clarifying job requirements.

Accepted Answer

A) True 
 B)False

Question 20

When turning down someone for a job,state clearly why the applicant was rejected even if you have to be rude or blunt because they won't take "no" for an answer.

Accepted Answer

A) True 
 B)False

An important goal of any performance review is giving the employee a plan of action for improving his or her performance.

The close of a bad-news message should urge additional communication from the reader.

The indirect approach actually softens the delivery of bad news and can help maintain a good business relationship.

Whether the decision is to use a direct or an indirect message to deliver bad news,you owe it to your employees and to the community to deliver the exact same message to both internal and external stakeholders because it is fairer that way.

Some former employers refuse to write recommendation letters,especially for people whose job performance has been unsatisfactory.

A direct approach starts with the bad news and then ends immediately with a positive close because this two-step approach has been proven to be successful - especially in discouraging questions and ongoing dialogue with the recipients of the message.

If someone has not responded to repeated messages the direct approach can help get the person's attention.

You use a buffer to make the reader think that good news will follow.

When delivering bad news you have only one goal: to maintain a good image for yourself.

When composing a bad-news message,you _____________

Statements beginning "I must refuse" and "We cannot afford" are particularly likely to offend readers.

An advantage of the direct approach for communicating bad news is that it keeps the message shorter.

The key to successful communication efforts during a crisis is having a crisis management? plan pre-established.

Briefly describe the elements of a negative message that uses the direct approach.

Informing customers that shipments will be late,refusing a request for elapsed warranty work,and rejecting job applicants are all types of bad-news messages.

When you use the direct approach for a bad-news message,you _____________

If the bad news is a minor issue or a routine happening,it is fine to deliver it using the indirect approach.

Briefly describe the elements of a negative message that uses the indirect approach.

One of the main purposes of giving performance reviews is to improve employee performance by emphasizing and clarifying job requirements.

When turning down someone for a job,state clearly why the applicant was rejected even if you have to be rude or blunt because they won't take "no" for an answer.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

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Exam 9: Writing Negative Messages

An important goal of any performance review is giving the employee a plan of action for improving his or her performance.

The close of a bad-news message should urge additional communication from the reader.

The indirect approach actually softens the delivery of bad news and can help maintain a good business relationship.

Whether the decision is to use a direct or an indirect message to deliver bad news,you owe it to your employees and to the community to deliver the exact same message to both internal and external stakeholders because it is fairer that way.

Some former employers refuse to write recommendation letters,especially for people whose job performance has been unsatisfactory.

A direct approach starts with the bad news and then ends immediately with a positive close because this two-step approach has been proven to be successful - especially in discouraging questions and ongoing dialogue with the recipients of the message.

If someone has not responded to repeated messages the direct approach can help get the person's attention.

You use a buffer to make the reader think that good news will follow.

When delivering bad news you have only one goal: to maintain a good image for yourself.

When composing a bad-news message,you _____________

Statements beginning "I must refuse" and "We cannot afford" are particularly likely to offend readers.

An advantage of the direct approach for communicating bad news is that it keeps the message shorter.

The key to successful communication efforts during a crisis is having a crisis management? plan pre-established.

Briefly describe the elements of a negative message that uses the direct approach.

Informing customers that shipments will be late,refusing a request for elapsed warranty work,and rejecting job applicants are all types of bad-news messages.

When you use the direct approach for a bad-news message,you _____________

If the bad news is a minor issue or a routine happening,it is fine to deliver it using the indirect approach.

Briefly describe the elements of a negative message that uses the indirect approach.

One of the main purposes of giving performance reviews is to improve employee performance by emphasizing and clarifying job requirements.

When turning down someone for a job,state clearly why the applicant was rejected even if you have to be rude or blunt because they won't take "no" for an answer.

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters