Exam 9: Writing Negative Messages

If the recipients of bad news are in business and acknowledge the possibility of receiving bad news,it is appropriate to use the indirect approach to deliver the bad news.

(True/False)

4.9/5

(79)

Question 61

Briefly describe four guidelines to follow in writing effective conclusions to negative messages.

(Essay)

4.9/5

(100)

Question 62

When using the indirect approach for a bad-news message,you present the reasons for your decision before revealing the bad news itself.

(True/False)

4.9/5

(81)

Question 63

In the indirect approach for bad-news messages,the negative decision comes after the reasons supporting the decision.

(Short Answer)

4.9/5

(77)

Question 64

When refusing routine requests,it's a good idea to offer alternative ideas if you can.

(True/False)

4.8/5

(75)

Question 65

Experts advise that bad news for employees be delivered in person whenever possible.

(True/False)

4.7/5

(90)

Question 66

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

(True/False)

4.7/5

(90)

Question 67

Using the indirect approach,you begin your message with a(n)buffer that softens the blow of the bad news.

(Short Answer)

4.7/5

(79)

Question 68

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

(True/False)

4.8/5

(86)

Question 69

When composing bad-news messages,it is important to be sensitive to variations across cultures.

(Short Answer)

4.9/5

(78)

Question 70

Briefly describe at least five strategies that can help avoid being accused of defamation based on negative messages.

(Essay)

4.7/5

(72)

Question 71

A good way to de-emphasize bad news is to _____________

(Multiple Choice)

4.8/5

(82)

Question 72

If the intended recipient of the negative message has an emotional investment in the situation and is expected to have an emotional reaction to the bad news then it is important to use the direct approach to deliver the bad news.

(True/False)

4.8/5

(57)

Question 73

An important goal of any performance evaluation is giving the employee a plan of action for improving his or her performance.

(True/False)

4.9/5

(74)

Question 74

When refusing requests for recommendation letters _____________

(Multiple Choice)

5.0/5

(84)

Question 75

Always use the direct approach when denying a request for information.

(True/False)

4.9/5

(88)

Question 76

Even when the company is at fault,some experts believe the company should never apologize .

(Short Answer)

4.8/5

(69)

Question 77

In the reasons section of a bad-news message,you _____________

(Multiple Choice)

4.8/5

(83)

Question 78

You can de-emphasize bad news by minimizing the space or time devoted to it.

(True/False)

4.8/5

(68)

Question 79

To avoid being accused of defamation when you refuse an adjustment _____________

(Multiple Choice)

4.9/5

(100)

Question 80

Showing 61 - 80 of 91

If the recipients of bad news are in business and acknowledge the possibility of receiving bad news,it is appropriate to use the indirect approach to deliver the bad news.

Briefly describe four guidelines to follow in writing effective conclusions to negative messages.

When using the indirect approach for a bad-news message,you present the reasons for your decision before revealing the bad news itself.

In the indirect approach for bad-news messages,the negative decision comes after the reasons supporting the decision.

When refusing routine requests,it's a good idea to offer alternative ideas if you can.

Experts advise that bad news for employees be delivered in person whenever possible.

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

Using the indirect approach,you begin your message with a(n)buffer that softens the blow of the bad news.

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

When composing bad-news messages,it is important to be sensitive to variations across cultures.

Briefly describe at least five strategies that can help avoid being accused of defamation based on negative messages.

A good way to de-emphasize bad news is to _____________

If the intended recipient of the negative message has an emotional investment in the situation and is expected to have an emotional reaction to the bad news then it is important to use the direct approach to deliver the bad news.

An important goal of any performance evaluation is giving the employee a plan of action for improving his or her performance.

When refusing requests for recommendation letters _____________

Always use the direct approach when denying a request for information.

Even when the company is at fault,some experts believe the company should never apologize .

In the reasons section of a bad-news message,you _____________

You can de-emphasize bad news by minimizing the space or time devoted to it.

To avoid being accused of defamation when you refuse an adjustment _____________

Achieving Success Through Effective Business Communication

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating Interculturally

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters