Question 1

A specific reason exists for special-cause variations.

Accepted Answer

A) True 
 B)False

Question 2

Describe the nine steps in benchmarking.

Accepted Answer

The answer of Describe the nine steps in benchmarking....

Question 3

If a process is capable of meeting defined tolerances 99.7 percent of the time,the Cpk will be what value?

Accepted Answer

A) -1.000 
B) 0 
C) 0.997 
D) 1.000 
E) 1.300 
A) -1.000 
B) 0 
C) 0.997 
D) 1.000 
E) 1.300

Question 4

A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Calculate the standard deviation of the individual data points.

Accepted Answer

The answer of A continuous process cuts pipe into lengths...

Question 5

A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Assuming that the standard deviation of the individual data points is 0.62 and the mean of the sample averages is 78.8,compute the control limits for the

Accepted Answer

@#IMG-DLM& chart. @#IMG-DLM& Standard deviation of

Question 6

Customer complaints are a key indicator of customer feedback.

Accepted Answer

A) True 
 B)False

Question 7

Once a quality improvement plan is implemented,the process is complete.

Accepted Answer

A) True 
 B)False

Question 8

Describe a Type I error and a Type II error.

Accepted Answer

A Type I error is the mistake of rejecti

Question 9

Clearly defining the population of interest is a key step in developing a sampling plan.

Accepted Answer

A) True 
 B)False

Question 10

Making the size of a gas pump nozzle different from that of a diesel pump nozzle is an example of what technique?

Accepted Answer

A) Mistake-proofing 
B) Benchmarking 
C) Sampling 
D) Brainstorming 
E) FMEA 
A) Mistake-proofing 
B) Benchmarking 
C) Sampling 
D) Brainstorming 
E) FMEA

Question 11

Describe an SPC chart.

Accepted Answer

Since the control chart is a graph used

Question 12

Which of the following actions is not part of the Deming improvement cycle?

Accepted Answer

A) Plan 
B) Study 
C) Do 
D) Check 
E) Act 
A) Plan 
B) Study 
C) Do 
D) Check 
E) Act

Question 13

The central limit theorem states that the shape of the distribution of averages for samples follows a Pareto distribution even if the original distribution was very different.

Accepted Answer

A) True 
 B)False

Question 14

If you conclude that a soda-filling machine is not filling bottles completely,based on the results of a sample,when the bottles actually contain the necessary amount of liquid,is an example of what type of error?

Accepted Answer

A) Type II error 
B) Beta error 
C) A false positive 
D) Sampling error 
E) Standard error 
A) Type II error 
B) Beta error 
C) A false positive 
D) Sampling error 
E) Standard error

Question 15

Unless the companies are in the same industry,benchmarking should be avoided.

Accepted Answer

A) True 
 B)False

Question 16

If a quality improvement plan is implemented and then periodically evaluated and it is discovered that the plan did not show improvement,what should be done?

Accepted Answer

A) Earlier assumptions need to be reevaluated 
B) Standardize for the future 
C) Celebrate 
D) Recap and summarize what was learned 
E) Identify the gaps between actual and preferred situations 
A) Earlier assumptions need to be reevaluated 
B) Standardize for the future 
C) Celebrate 
D) Recap and summarize what was learned 
E) Identify the gaps between actual and preferred situations

Question 17

The central limit theorem states that the shape of the distribution of averages for samples follows what kind of distribution?

Accepted Answer

A) Attribute 
B) Poisson 
C) Binomial 
D) Continuous 
E) Normal 
A) Attribute 
B) Poisson 
C) Binomial 
D) Continuous 
E) Normal

Question 18

Identify five qualitative quality improvement tools.

Accepted Answer

Brainstorming,affinity diagram

Question 19

Typical control limits are how many standard deviations from the mean?

Accepted Answer

A) 0 
B) 1 
C) 2 
D) 3 
E) 6 
A) 0 
B) 1 
C) 2 
D) 3 
E) 6

Question 20

Which of the following is not a rule for determining if a process is out of control?

Accepted Answer

A) A single point is outside the control limits 
B) Nine data points in a row are on the same side of the center line 
C) Six points in a row are increasing 
D) An obvious pattern persists 
E) Three points are on the center line 
A) A single point is outside the control limits 
B) Nine data points in a row are on the same side of the center line 
C) Six points in a row are increasing 
D) An obvious pattern persists 
E) Three points are on the center line

A specific reason exists for special-cause variations.

Describe the nine steps in benchmarking.

If a process is capable of meeting defined tolerances 99.7 percent of the time,the C_pk will be what value?

A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Calculate the standard deviation of the individual data points.

A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Assuming that the standard deviation of the individual data points is 0.62 and the mean of the sample averages is 78.8,compute the control limits for the

Customer complaints are a key indicator of customer feedback.

Once a quality improvement plan is implemented,the process is complete.

Describe a Type I error and a Type II error.

Clearly defining the population of interest is a key step in developing a sampling plan.

Making the size of a gas pump nozzle different from that of a diesel pump nozzle is an example of what technique?

Describe an SPC chart.

Which of the following actions is not part of the Deming improvement cycle?

The central limit theorem states that the shape of the distribution of averages for samples follows a Pareto distribution even if the original distribution was very different.

If you conclude that a soda-filling machine is not filling bottles completely,based on the results of a sample,when the bottles actually contain the necessary amount of liquid,is an example of what type of error?

Unless the companies are in the same industry,benchmarking should be avoided.

If a quality improvement plan is implemented and then periodically evaluated and it is discovered that the plan did not show improvement,what should be done?

The central limit theorem states that the shape of the distribution of averages for samples follows what kind of distribution?

Identify five qualitative quality improvement tools.

Typical control limits are how many standard deviations from the mean?

Which of the following is not a rule for determining if a process is out of control?

Operations and Supply Chain Strategy

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters

Exam 11: Quality Improvement Methods

A specific reason exists for special-cause variations.

Describe the nine steps in benchmarking.

If a process is capable of meeting defined tolerances 99.7 percent of the time,the Cpk will be what value?

A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Calculate the standard deviation of the individual data points.

A continuous process cuts pipe into lengths of 79 inches.Five samples of six observations each have been taken,and the results are listed below.Assuming that the standard deviation of the individual data points is 0.62 and the mean of the sample averages is 78.8,compute the control limits for the

Customer complaints are a key indicator of customer feedback.

Once a quality improvement plan is implemented,the process is complete.

Describe a Type I error and a Type II error.

Clearly defining the population of interest is a key step in developing a sampling plan.

Making the size of a gas pump nozzle different from that of a diesel pump nozzle is an example of what technique?

Describe an SPC chart.

Which of the following actions is not part of the Deming improvement cycle?

The central limit theorem states that the shape of the distribution of averages for samples follows a Pareto distribution even if the original distribution was very different.

If you conclude that a soda-filling machine is not filling bottles completely,based on the results of a sample,when the bottles actually contain the necessary amount of liquid,is an example of what type of error?

Unless the companies are in the same industry,benchmarking should be avoided.

If a quality improvement plan is implemented and then periodically evaluated and it is discovered that the plan did not show improvement,what should be done?

The central limit theorem states that the shape of the distribution of averages for samples follows what kind of distribution?

Identify five qualitative quality improvement tools.

Typical control limits are how many standard deviations from the mean?

Which of the following is not a rule for determining if a process is out of control?

Operations and Supply Chain Strategy

Quality Management

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters

If a process is capable of meeting defined tolerances 99.7 percent of the time,the C_pk will be what value?