Exam 2: Quality Management

The Deming Prize is the highest honor for quality and performance excellence for a United States-based manufacturing,service,small business,education,or healthcare organization.

Feigenbaum,known as the father of modern quality management,used 14 points and the Plan-Do-Check-Act cycle to provide guidelines for implementing quality improvement plans.

Describe internal failure cost,with an example in a local restaurant.

What is the Malcolm Baldrige National Quality Award?

Choose the statement that most closely describes a total quality management system.

The Six Sigma approach described in the text is implemented using a structured five-step plan known as

Which of the following is not one of the four quality absolutes as defined by Philip Crosby?

Inspection is the selection of randomly selected products from the production line for quality checks.

What are the four parts of the Deming cycle for continuous improvement?

Like the quality of tangible goods,the quality of a service is also determined by multiple dimensions.

What is a quality circle?

Customer expectations related to quality are influenced by all the following except

A machine shop requires a specific hardness range on purchased iron blocks.A machine is used to test the hardness.To be acceptable,the hardness readings need to be between a UTL of 366 and an LTL of 335.The supplier reports that the mean hardness is 350,with a standard deviation of 7.Calculate the process sigma using the LTL.

Which of the following is not a well-known quality guru?

Perception does not influence a customer's opinion of product quality.