Question 1

The U.S.government mandates ISO 9000 standards.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a broad category for the different types of costs associated with quality improvement?

Accepted Answer

A) Internal failure costs 
B) External failure costs 
C) Inventory costs 
D) Assurance costs 
E) Prevention costs 
A) Internal failure costs 
B) External failure costs 
C) Inventory costs 
D) Assurance costs 
E) Prevention costs

Question 3

A diagram that visually displays all possible causes of a quality problem with the goal of finding the reasons for the imperfections is a

Accepted Answer

A) Deming chart 
B) Pareto diagram 
C) Quality dyad 
D) Cause-and-effect diagram 
E) PDCA cycle 
A) Deming chart 
B) Pareto diagram 
C) Quality dyad 
D) Cause-and-effect diagram 
E) PDCA cycle

Question 4

A dimension of service and product quality that refers to the performance consistency of the goods or service is

Accepted Answer

A) Responsiveness 
B) Reliability 
C) Communication 
D) Durability 
E) Serviceability 
A) Responsiveness 
B) Reliability 
C) Communication 
D) Durability 
E) Serviceability

Question 5

As quality levels increase,____.

Accepted Answer

A) Internal costs decrease 
B) Internal costs increase 
C) External failure costs increase 
D) Assurance costs decrease 
E) Prevention costs decrease 
A) Internal costs decrease 
B) Internal costs increase 
C) External failure costs increase 
D) Assurance costs decrease 
E) Prevention costs decrease

Question 6

Which term refers to a customer associating the quality of a product with the image of the company?

Accepted Answer

A) Reputation 
B) Aesthetics 
C) Special features 
D) Durability 
E) Conformance 
A) Reputation 
B) Aesthetics 
C) Special features 
D) Durability 
E) Conformance

Question 7

For a given process,past data reveals that the mean of the process is 9 and the standard deviation is 3.Tolerance limits are specified as UTL = 16 and LTL = 2.What would the percent defective be for this process using the UTL?

Accepted Answer

This solution will vary depending on the

Question 8

Robust quality principles are now routinely used in identifying the optimum design of product components for many complex industries.

Accepted Answer

A) True 
 B)False

Question 9

TQM advocates support and commitment from the highest level of management.

Accepted Answer

A) True 
 B)False

Question 10

For a given process,past data reveals that the mean of the process is 9 and the standard deviation is 3.Tolerance limits are specified as UTL = 16 and LTL = 2.What would the process sigma be for this process using the UTL?

Accepted Answer

Process si

Question 11

As quality increases,both internal and external failure costs decrease,whereas assurance and prevention costs increase.

Accepted Answer

A) True 
 B)False

Question 12

Jay Jones bought Matt's Mechanics Service.Matt told Jay that his three primary processes,diagnosis,repair and customer delivery,met internal goals 95% of the time,so he assumed customers were satisfied 95% of the time.Jay disagrees and wants to know how often customers have an error-free outcome.What would you tell him?

Accepted Answer

0.95 * 0.95 * 0.95 =

Question 13

Meeting a customer's minimum standards is sufficient for a successful Six Sigma Program.

Accepted Answer

A) True 
 B)False

Question 14

An example of internal failure costs is

Accepted Answer

A) Rework costs 
B) Training costs 
C) Inspection costs 
D) Sampling costs 
E) Nondestructive testing costs 
A) Rework costs 
B) Training costs 
C) Inspection costs 
D) Sampling costs 
E) Nondestructive testing costs

Question 15

A machine shop requires a specific hardness range on purchased iron blocks.A machine is used to test the hardness.To be acceptable,the hardness readings need to be between a UTL of 366 and an LTL of 335.The supplier reports that the mean hardness is 350,with a standard deviation of 7.What would the percent defective be for this process using the LTL?

Accepted Answer

P(Z = 2.14)= 0.9901 (using the

Question 16

Determining the underlying components of quality is rather straightforward because quality normally means the same thing to different customers.

Accepted Answer

A) True 
 B)False

Question 17

The guiding framework of MBNQA is not an adequate model for implementing TQM and the teachings of quality gurus.

Accepted Answer

A) True 
 B)False

Question 18

What percentage of the area of a normal curve is between +2 and -2 standard deviations?

Accepted Answer

A) 0% 
B) 68.3% 
C) 95.5% 
D) 99.7% 
E) 100% 
A) 0% 
B) 68.3% 
C) 95.5% 
D) 99.7% 
E) 100%

Question 19

Visionary leadership is a central tenet of the MBNQA.

Accepted Answer

A) True 
 B)False

Question 20

Describe how "managing by fact" influences TQM.

Accepted Answer

TQM emphasizes the need for using object

The U.S.government mandates ISO 9000 standards.

Which of the following is not a broad category for the different types of costs associated with quality improvement?

A diagram that visually displays all possible causes of a quality problem with the goal of finding the reasons for the imperfections is a

A dimension of service and product quality that refers to the performance consistency of the goods or service is

As quality levels increase,____.

Which term refers to a customer associating the quality of a product with the image of the company?

For a given process,past data reveals that the mean of the process is 9 and the standard deviation is 3.Tolerance limits are specified as UTL = 16 and LTL = 2.What would the percent defective be for this process using the UTL?

Robust quality principles are now routinely used in identifying the optimum design of product components for many complex industries.

TQM advocates support and commitment from the highest level of management.

For a given process,past data reveals that the mean of the process is 9 and the standard deviation is 3.Tolerance limits are specified as UTL = 16 and LTL = 2.What would the process sigma be for this process using the UTL?

As quality increases,both internal and external failure costs decrease,whereas assurance and prevention costs increase.

Meeting a customer's minimum standards is sufficient for a successful Six Sigma Program.

An example of internal failure costs is

Determining the underlying components of quality is rather straightforward because quality normally means the same thing to different customers.

The guiding framework of MBNQA is not an adequate model for implementing TQM and the teachings of quality gurus.

What percentage of the area of a normal curve is between +2 and -2 standard deviations?

Visionary leadership is a central tenet of the MBNQA.

Describe how "managing by fact" influences TQM.

Operations and Supply Chain Strategy

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters

Exam 2: Quality Management

The U.S.government mandates ISO 9000 standards.

Which of the following is not a broad category for the different types of costs associated with quality improvement?

A diagram that visually displays all possible causes of a quality problem with the goal of finding the reasons for the imperfections is a

A dimension of service and product quality that refers to the performance consistency of the goods or service is

As quality levels increase,____.

Which term refers to a customer associating the quality of a product with the image of the company?

For a given process,past data reveals that the mean of the process is 9 and the standard deviation is 3.Tolerance limits are specified as UTL = 16 and LTL = 2.What would the percent defective be for this process using the UTL?

Robust quality principles are now routinely used in identifying the optimum design of product components for many complex industries.

TQM advocates support and commitment from the highest level of management.

For a given process,past data reveals that the mean of the process is 9 and the standard deviation is 3.Tolerance limits are specified as UTL = 16 and LTL = 2.What would the process sigma be for this process using the UTL?

As quality increases,both internal and external failure costs decrease,whereas assurance and prevention costs increase.

Meeting a customer's minimum standards is sufficient for a successful Six Sigma Program.

An example of internal failure costs is

Determining the underlying components of quality is rather straightforward because quality normally means the same thing to different customers.

The guiding framework of MBNQA is not an adequate model for implementing TQM and the teachings of quality gurus.

What percentage of the area of a normal curve is between +2 and -2 standard deviations?

Visionary leadership is a central tenet of the MBNQA.

Describe how "managing by fact" influences TQM.

Operations and Supply Chain Strategy

New Product Development

Process Design and Analysis

Forecasting

Independent Demand Inventory

Dependent Demand Inventory

Project Management

Optimization and Simulation Modeling

Capacity Planning

Quality Improvement Methods

Lean Enterprise

Technology and Integrated Supply Management

Global Supply Chain and Service Integration

Filters