Exam 7: Leadership Principles

Leadership tips for a high morale workplace include:

Customer service and employee satisfaction are positively correlated.

_________ said, "One thing I believe to the fullest is that if you think and achieve as a team, the individual accolades will take care of themselves. Talent wins games, but teamwork and intelligence win championships."

______ percent of what is communicated is with words; ______ by sound (or tone); ______ is by body language.

An emphasis on high performance teams is cited as a success factory by both Google and Cisco.

Peter Drucker believed all of the following statements except one:

Extrinsic factors that are important for work satisfaction include all but one of the following:

A team should be:

Without _________ and ________, human relationships break down.

Research shows that success is enhanced if an organization understands and effectively manages which of the following team processes?

_________ wrote, "Never send to know for whom the bell tolls; it tolls for thee," the meaning being ______.

Psychologist Kurt Lewin developed _______ as a tool to better understand organizational change.

The best human relations policy is for men and women to treat one another with ______, and the conduct of the ________ is critical in this process.

Research shows managers with Theory X assumptions are better than those with Theory Y assumptions at accomplishing organizational objectives and tapping the potential of employees.

_________ said, "Very few men are wise by their own counsel; or learned by their own teaching. For him that was only taught by himself has a fool to be his teacher."

_________ said, "You can't just lead by numbers. We've always believed that business should be enjoyable as well."

Executive coach Marshall Goldsmith identifies the importance of listening as a sign of respect and as a leadership skill.

The following business leader said, "There's a temptation in our net worked age to think ideas can be developed by e-mail and ichat. That's crazy. Creativity comes from spontaneous meetings, from random discussions. You run into someone, you ask what they're doing, you say 'wow', and soon you are cooking up all sorts of ideas."

Effective leaders understand that gaining the respect and loyalty of people depends on demonstrating:

Meta analysis shows a ______ relationship between employee morale and ______.