Question 1

Which of the following diversity issues is true in the U.S.workforce?

Accepted Answer

A) Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts. 
B) Literacy has ceased to be an issue among American workers. 
C) The median age of the American worker is decreasing. 
D) By 2060,whites are projected to change from 78% in 2012 to 69%,African Americans from 13.1% to 14.7%,Asians from 5.1% to 8.2%,Hispanics or Latinos from 17% to 31%,and American Indian/Alaskan Native from 1.2% to 1.5%. 
E) Workers ages 55 and older are expected to make up over one-half of the labor force in 2022. 
A) Gay and bisexual male workers earn 10% to 32% more than equally qualified heterosexual counterparts. 
B) Literacy has ceased to be an issue among American workers. 
C) The median age of the American worker is decreasing. 
D) By 2060,whites are projected to change from 78% in 2012 to 69%,African Americans from 13.1% to 14.7%,Asians from 5.1% to 8.2%,Hispanics or Latinos from 17% to 31%,and American Indian/Alaskan Native from 1.2% to 1.5%. 
E) Workers ages 55 and older are expected to make up over one-half of the labor force in 2022.

Question 2

Both low and high levels of stress can lead to low workplace performance.

Accepted Answer

A) True 
 B)False

Question 3

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of _____.

Accepted Answer

A) the halo effect 
B) selective perception error 
C) fundamental attribution bias 
D) self-serving bias 
E) a self-fulfilling prophecy 
A) the halo effect 
B) selective perception error 
C) fundamental attribution bias 
D) self-serving bias 
E) a self-fulfilling prophecy

Question 4

On Gardenswartz and Rowe's diversity wheel,external dimensions of diversity consist of the personal characteristics that people acquire,discard,or modify throughout their lives.

Accepted Answer

A) True 
 B)False

Question 5

The Americans with Disabilities Act requires employers to _____.

Accepted Answer

A) hire all qualified persons with disabilities who apply 
B) actively solicit job applications from persons with disabilities 
C) hire quotas of qualified persons with disabilities 
D) reasonably accommodate an individual's disability 
E) hire persons with disabilities to qualify for tax breaks 
A) hire all qualified persons with disabilities who apply 
B) actively solicit job applications from persons with disabilities 
C) hire quotas of qualified persons with disabilities 
D) reasonably accommodate an individual's disability 
E) hire persons with disabilities to qualify for tax breaks

Question 6

Define job satisfaction and describe its components and key correlates.

Accepted Answer

Job satisfaction is the extent to which

Question 7

Describe the three types of symptoms of negative stress and provide examples of each.

Accepted Answer

■ Physiological signs:Lesser physiologic

Question 8

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

Accepted Answer

A) when the individual has little control 
B) when large amounts of money are on the line 
C) when the elements seem like an inconsequential ambiguity 
D) when there is little emotional investment in the situation 
E) when the components of attitude have no inconsistency 
A) when the individual has little control 
B) when large amounts of money are on the line 
C) when the elements seem like an inconsequential ambiguity 
D) when there is little emotional investment in the situation 
E) when the components of attitude have no inconsistency

Question 9

______ represent(s)all the ways people are unlike and alike.

Accepted Answer

A) Lifestyle 
B) Dimensions 
C) Diversity 
D) Conditions 
E) Background 
A) Lifestyle 
B) Dimensions 
C) Diversity 
D) Conditions 
E) Background

Question 10

Julie really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julie probably scores high in _____.

Accepted Answer

A) emotional stability 
B) conscientiousness 
C) agreeableness 
D) extroversion 
E) openness to experience 
A) emotional stability 
B) conscientiousness 
C) agreeableness 
D) extroversion 
E) openness to experience

Question 11

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 12

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

Accepted Answer

A) True 
 B)False

Question 13

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Accepted Answer

A) True 
 B)False

Question 14

Illegal immigrants dramatically impact the U.S.economy.

Accepted Answer

A) True 
 B)False

Question 15

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Accepted Answer

A) behavioral 
B) decisional 
C) perceptual 
D) affective 
E) cognitive 
A) behavioral 
B) decisional 
C) perceptual 
D) affective 
E) cognitive

Question 16

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Accepted Answer

A) character 
B) personality 
C) attitudes 
D) attributions 
E) values 
A) character 
B) personality 
C) attitudes 
D) attributions 
E) values

Question 17

Define employee engagement.What type of employee is likely to be engaged,and what can an organization do to promote this?

Accepted Answer

Employee engagement is defined as an ind

Question 18

EI is an interdisciplinary field dedicated to better understanding and management of people at work.

Accepted Answer

A) True 
 B)False

Question 19

Those high in this emotional intelligence trait tend to be empathetic.

Accepted Answer

A) social awareness 
B) self-awareness 
C) self-efficacy 
D) self-management 
E) relationship management 
A) social awareness 
B) self-awareness 
C) self-efficacy 
D) self-management 
E) relationship management

Question 20

Which of the following is not a Big Five Personality dimension?

Accepted Answer

A) extroversion 
B) agreeableness 
C) aggressiveness 
D) conscientiousness 
E) emotional stability 
A) extroversion 
B) agreeableness 
C) aggressiveness 
D) conscientiousness 
E) emotional stability

Which of the following diversity issues is true in the U.S.workforce?

Both low and high levels of stress can lead to low workplace performance.

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of _____.

On Gardenswartz and Rowe's diversity wheel,external dimensions of diversity consist of the personal characteristics that people acquire,discard,or modify throughout their lives.

The Americans with Disabilities Act requires employers to _____.

Define job satisfaction and describe its components and key correlates.

Describe the three types of symptoms of negative stress and provide examples of each.

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

______ represent(s)all the ways people are unlike and alike.

Julie really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julie probably scores high in _____.

Studies show a correlation between organizational commitment and job satisfaction and job performance.

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Illegal immigrants dramatically impact the U.S.economy.

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Define employee engagement.What type of employee is likely to be engaged,and what can an organization do to promote this?

EI is an interdisciplinary field dedicated to better understanding and management of people at work.

Those high in this emotional intelligence trait tend to be empathetic.

Which of the following is not a Big Five Personality dimension?

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Which of the following diversity issues is true in the U.S.workforce?

Both low and high levels of stress can lead to low workplace performance.

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of _____.

On Gardenswartz and Rowe's diversity wheel,external dimensions of diversity consist of the personal characteristics that people acquire,discard,or modify throughout their lives.

The Americans with Disabilities Act requires employers to _____.

Define job satisfaction and describe its components and key correlates.

Describe the three types of symptoms of negative stress and provide examples of each.

Under which of the following circumstances would the desire to reduce cognitive dissonance be greatest?

______ represent(s)all the ways people are unlike and alike.

Julie really enjoys mingling at work functions,both to network for new contacts and simply to share stories with other interesting people.Julie probably scores high in _____.

Studies show a correlation between organizational commitment and job satisfaction and job performance.

The Americans with Disabilities Act requires organizations to make only reasonable accommodations for an individual's disabilities.

"I don't like socializing with my coworkers outside of work" is an example of the affective component of an attitude.

Illegal immigrants dramatically impact the U.S.economy.

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Stable psychological traits and behavioral attributes that give a person her identity are known as her _____.

Define employee engagement.What type of employee is likely to be engaged,and what can an organization do to promote this?

EI is an interdisciplinary field dedicated to better understanding and management of people at work.

Those high in this emotional intelligence trait tend to be empathetic.

Which of the following is not a Big Five Personality dimension?

The Exceptional Manager: What You Do,how You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management: Managing Across Borders

Planning: The Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture,Structure,and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People for Managerial Success

Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation,reducing Conflict

Power,Influence,and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Filters