Exam 11: Managing Individual Differences and Behavior: Supervising People As People

Roberto finds his job description and the criteria for promotion vague,an example of role ambiguity.

Cognitive dissonance,according to Leon Festinger,describes the psychological discomfort a person experiences between his or her cognitive attitude and incompatible behavior.

Belittling the importance of one's inconsistent behavior is a way to increase cognitive dissonance.

Diversity encompasses both differences and similarities in age,gender,race,religion,ethnicity,sexual orientation,capabilities,and socioeconomic background.

The behavioral component of an attitude refers to how one intends or expects to behave toward a situation.

When others' expectations exceed one's ability,______ has occurred.

Define attitude and its three components.Give an example statement that illustrates each component of attitude.

Stereotyping is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Extroversion is one of the Big Five personality traits and is a measure of how outgoing,talkative,sociable,and assertive a person is.

Applicants scoring higher on cognitive ability (intelligence)tests are less likely to be involved in violence and property damage after they are hired.

Which of the following is not one of the Big Five personality dimensions?

______ is the tension people feel when they are facing or enduring extraordinary demands,constraints,or opportunities and are uncertain about their ability to handle them effectively.

________ programs help employees integrate and transition to a new job.

Integrity tests are ineffective because dishonest people are able to fake conscientiousness,even on a paper-and-pencil test.

Research has shown that by raising managers' expectations for individuals performing a wide variety of tasks,higher levels of achievement and productivity can be achieved.

In self-serving bias,people tend to take more personal responsibility for success than for failure.

Race is one of the four layers of diversity on Gardenswartz and Rowe's diversity wheel.

Employee job satisfaction is a key work attitude managers should consider when trying to increase performance.

Key correlates of job satisfaction are stronger motivation,job involvement,organizational commitment,and life satisfaction and less absenteeism,tardiness,turnover,and perceived stress.