Question 1

__________ focuses on how well an organization is achieving its goals and objectives.

Accepted Answer

The answer of __________ focuses on how well an organization...

Question 2

Explain the difference between efficiency and effectiveness.

Accepted Answer

Efficiency implies d

Question 3

What are the measures called that are tied to business drivers?

Accepted Answer

A)  IT efficiency 
B)  IT effectiveness 
C)  Key performance indicators 
D)  None of these 
A)  IT efficiency 
B)  IT effectiveness 
C)  Key performance indicators 
D)  None of these

Question 4

Which of the following is a type of SCM metric?

Accepted Answer

A)  Customer order promised cycle time 
B)  Customer order actual cycle time 
C)  Inventory replenishment cycle time 
D)  All of these 
A)  Customer order promised cycle time 
B)  Customer order actual cycle time 
C)  Inventory replenishment cycle time 
D)  All of these

Question 5

What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?

Accepted Answer

A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics 
A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics

Question 6

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

Accepted Answer

A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity 
A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity

Question 7

Web _________ includes a host of benchmarks,such as the number of page-views,the number of unique visitors,and the average time spent viewing a web page.

Accepted Answer

The answer of Web _________ includes a host of benchmarks,such...

Question 8

Effectiveness IT metrics include throughput,speed,and availability.

Accepted Answer

A) True 
 B)False

Question 9

_________ focuses on the extent to which an organization is using its resources in an optimal way.

Accepted Answer

The answer of _________ focuses on the extent to which...

Question 10

What do most companies measure to determine the success of their websites?

Accepted Answer

A)  Throughput 
B)  Speed 
C)  Traffic 
D)  Availability 
A)  Throughput 
B)  Speed 
C)  Traffic 
D)  Availability

Question 11

A large amount of website _______ does not necessarily indicate large sales.

Accepted Answer

The answer of A large amount of website _______ does...

Question 12

What category of website metrics does stickiness,or visit duration time,belong to?

Accepted Answer

A)  Service metric 
B)  Exposure metric 
C)  Visit metric 
D)  Hit metric 
A)  Service metric 
B)  Exposure metric 
C)  Visit metric 
D)  Hit metric

Question 13

The balanced scorecard views the organization from four perspectives,and users should develop metrics,collect data,and analyze their business relative to each of these perspectives.Which of the following is not one of the four perspectives in the balanced scorecard?

Accepted Answer

A)  The leading perspective 
B)  The internal business process perspective 
C)  The customer perspective 
D)  The financial perspective 
A)  The leading perspective 
B)  The internal business process perspective 
C)  The customer perspective 
D)  The financial perspective

Question 14

Which of the following is not a type of effectiveness IT metric?

Accepted Answer

A)  Customer satisfaction 
B)  Conversion rates 
C)  Financial 
D)  Web traffic 
A)  Customer satisfaction 
B)  Conversion rates 
C)  Financial 
D)  Web traffic

Question 15

What percentage of total capital expenditures are some organizations spending on IT?

Accepted Answer

A)  5 percent 
B)  25 percent 
C)  50 percent 
D)  75 percent 
A)  5 percent 
B)  25 percent 
C)  50 percent 
D)  75 percent

Question 16

Which category of website metrics measures the number of times a particular web page has been viewed by visitors in a given time period?

Accepted Answer

A)  Visitor metric 
B)  Exposure metric 
C)  Service metric 
D)  Hit metric 
A)  Visitor metric 
B)  Exposure metric 
C)  Service metric 
D)  Hit metric

Question 17

What is a management system,in addition to a measurement system,that enables organizations to clarify their vision and strategy and translate them into action?

Accepted Answer

A)  The balanced cycle time 
B)  Porter's five forces 
C)  Porter's three generic strategies 
D)  The balanced scorecard 
A)  The balanced cycle time 
B)  Porter's five forces 
C)  Porter's three generic strategies 
D)  The balanced scorecard

Question 18

Which of the following is a type of metric based on website data?

Accepted Answer

A)  Number of visits to a website 
B)  Number of abandoned registrations 
C)  Number of abandoned shopping carts 
D)  All of these 
A)  Number of visits to a website 
B)  Number of abandoned registrations 
C)  Number of abandoned shopping carts 
D)  All of these

Question 19

What is the name for a small ad on one website that advertises the products and services of another business,usually another dot-com business?

Accepted Answer

A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity 
A)  Click-through 
B)  Cookie 
C)  Banner ad 
D)  Interactivity

Question 20

What type of metrics includes number of marketing campaigns,new customer retention rates,and number of feedbacks by marketing campaign?

Accepted Answer

A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics 
A)  CRM metrics 
B)  SCM metrics 
C)  BPR metrics 
D)  ERP metrics

__________ focuses on how well an organization is achieving its goals and objectives.

Explain the difference between efficiency and effectiveness.

What are the measures called that are tied to business drivers?

Which of the following is a type of SCM metric?

What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

Web _________ includes a host of benchmarks,such as the number of page-views,the number of unique visitors,and the average time spent viewing a web page.

Effectiveness IT metrics include throughput,speed,and availability.

_________ focuses on the extent to which an organization is using its resources in an optimal way.

What do most companies measure to determine the success of their websites?

A large amount of website _______ does not necessarily indicate large sales.

What category of website metrics does stickiness,or visit duration time,belong to?

The balanced scorecard views the organization from four perspectives,and users should develop metrics,collect data,and analyze their business relative to each of these perspectives.Which of the following is not one of the four perspectives in the balanced scorecard?

Which of the following is not a type of effectiveness IT metric?

What percentage of total capital expenditures are some organizations spending on IT?

Which category of website metrics measures the number of times a particular web page has been viewed by visitors in a given time period?

What is a management system,in addition to a measurement system,that enables organizations to clarify their vision and strategy and translate them into action?

Which of the following is a type of metric based on website data?

What is the name for a small ad on one website that advertises the products and services of another business,usually another dot-com business?

What type of metrics includes number of marketing campaigns,new customer retention rates,and number of feedbacks by marketing campaign?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information Databases

Accessing Organizational Information Data Warehouse

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End-To-End Enterprise Resource Planning

Creating Innovative Organizations

E-Business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Building Software to Support an Agile Organization

Managing Organizational Projects

Outsourcing in the 21st Century

Developing a 21st-Century Organization

Filters

Exam 4: Measuring the Success of Strategic Initiatives

__________ focuses on how well an organization is achieving its goals and objectives.

Explain the difference between efficiency and effectiveness.

What are the measures called that are tied to business drivers?

Which of the following is a type of SCM metric?

What type of metrics includes number back order,customer order promised cycle time,and customer order actual cycle time?

What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser?

Web _________ includes a host of benchmarks,such as the number of page-views,the number of unique visitors,and the average time spent viewing a web page.

Effectiveness IT metrics include throughput,speed,and availability.

_________ focuses on the extent to which an organization is using its resources in an optimal way.

What do most companies measure to determine the success of their websites?

A large amount of website _______ does not necessarily indicate large sales.

What category of website metrics does stickiness,or visit duration time,belong to?

The balanced scorecard views the organization from four perspectives,and users should develop metrics,collect data,and analyze their business relative to each of these perspectives.Which of the following is not one of the four perspectives in the balanced scorecard?

Which of the following is not a type of effectiveness IT metric?

What percentage of total capital expenditures are some organizations spending on IT?

Which category of website metrics measures the number of times a particular web page has been viewed by visitors in a given time period?

What is a management system,in addition to a measurement system,that enables organizations to clarify their vision and strategy and translate them into action?

Which of the following is a type of metric based on website data?

What is the name for a small ad on one website that advertises the products and services of another business,usually another dot-com business?

What type of metrics includes number of marketing campaigns,new customer retention rates,and number of feedbacks by marketing campaign?

Business Driven Technology

Identifying Competitive Advantages

Strategic Initiatives for Implementing Competitive Advantages

Organizational Structures That Support Strategic Initiatives

Valuing Organizational Information

Storing Organizational Information Databases

Accessing Organizational Information Data Warehouse

Enabling the Organization Decision Making

Extending the Organization Supply Chain Management

Building a Customer-Centric Organization Customer Relationship Management

Integrating the Organization From End-To-End Enterprise Resource Planning

Creating Innovative Organizations

E-Business

Creating Collaborative Partnerships

Integrating Wireless Technology in Business

Building Software to Support an Agile Organization

Managing Organizational Projects

Outsourcing in the 21st Century

Developing a 21st-Century Organization

Filters