Exam 4: Measuring the Success of Strategic Initiatives

______________ is a process of continuously measuring system results,comparing those results to optimal system performance,and identifying steps and procedures to improve system performance.

Which country is ranked first in terms of egovernment effectiveness?

___________ IT metrics measure the performance of the IT system itself including throughput,speed,and availability.

System _____________ is the number of hours a system is available for use by customers and employees.

Describe and identify visitor,exposure,visit,and hit website metrics.

Which country is ranked first in terms of egovernment efficiency?

What type of metrics measure throughput,speed,and availability?

What is eBay constantly benchmarking?

What is measured by such benchmarks as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?

__________ metrics assess the management of customer relationships by the organization.

What types of security must an organization offer its customers when it provides them with the ability to purchase products over the Internet?

Which of the following do customer effectiveness metrics typically focus on?

________ are baseline values the system seeks to attain.

Which of the following is not a type of efficiency IT metric?

What types of metrics measure customer satisfaction?

Which type of metric measures when a visitor reaches a website and their computer sends a request to the site's computer server to begin displaying pages?

_________ IT metrics measure the impact IT has on business processes and activities,including customer satisfaction,conversion rates,and sell-through increases.

What type of metrics includes number of prospective customers,number of new customers,and number of retained customers?

_________ is the percentage of potential customers who visit a site and actually buy something.

All of the following are types of website visitors except: