Question 1

Any information found on a wiki can be assumed to be accurate.

Accepted Answer

A) True 
 B)False

Question 2

TO, FROM, DATE, and SUBJECT are examples of ____________________ words that appear at the top of e-mail messages.

Accepted Answer

The answer of TO, FROM, DATE, and SUBJECT are examples...

Question 3

Jocelyn will be using e-mail and the Web professionally for the first time and wants to stay out of trouble at her new job.What is the best advice to give her?

Accepted Answer

A)  Set up a separate personal e-mail account so that she can send and receive e-mail at work without using her work account. 
B)  Learn the company's rules about e-mail and Web use. 
C)  Store her music library and photos on her company computer so that she can easily share them with her colleagues. 
D)  Jocelyn should do all of these. 
A)  Set up a separate personal e-mail account so that she can send and receive e-mail at work without using her work account. 
B)  Learn the company's rules about e-mail and Web use. 
C)  Store her music library and photos on her company computer so that she can easily share them with her colleagues. 
D)  Jocelyn should do all of these.

Question 4

Readers look for deadlines and action language in the body of an e-mail message.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the best subject line for an e-mail message?

Accepted Answer

A)  Sales Meeting Changed to May 18 at 2 p.m. 
B)  Meeting Change to Discuss Poor Sales 
C)  Sales Meeting 
D)  The Sales Department Announces a Change in Its March Meeting to Discuss Sales Volume. 
A)  Sales Meeting Changed to May 18 at 2 p.m. 
B)  Meeting Change to Discuss Poor Sales 
C)  Sales Meeting 
D)  The Sales Department Announces a Change in Its March Meeting to Discuss Sales Volume.

Question 6

Maya will be using e-mail on the job and wants to learn how to write effective subject lines.What is the best advice you can give her?

Accepted Answer

A)  If your e-mail discusses more than one topic, leave the subject line blank. 
B)  Use all lowercase letters when typing the subject line. 
C)  Use words such as Free to entice your reader to open your message immediately. 
D)  Update your subject line to reflect the current topic in a thread of messages. 
A)  If your e-mail discusses more than one topic, leave the subject line blank. 
B)  Use all lowercase letters when typing the subject line. 
C)  Use words such as Free to entice your reader to open your message immediately. 
D)  Update your subject line to reflect the current topic in a thread of messages.

Question 7

Really simple ____________________, a fast and easy way to search and manage information, is a data file format capable of transmitting changing Web content.

Accepted Answer

The answer of Really simple ____________________, a fast and easy...

Question 8

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

A)  Caitlin must deliver a negative performance review to one of her employees. 
B)  Drew must send salary information to the company's accountant. 
C)  Sabrina must send the month's sales data to her department. 
D)  Martin must send his company's credit card information to complete a purchase. 
A)  Caitlin must deliver a negative performance review to one of her employees. 
B)  Drew must send salary information to the company's accountant. 
C)  Sabrina must send the month's sales data to her department. 
D)  Martin must send his company's credit card information to complete a purchase.

Question 9

Which of the following actions on Twitter could get you fired?

Accepted Answer

A)  Blocking your boss from seeing your profile and tweets 
B)  Tweeting about how much you dislike your job 
C)  Announcing that you are in a romantic relationship with your boss 
D)  All of these actions on Twitter could get you fired. 
A)  Blocking your boss from seeing your profile and tweets 
B)  Tweeting about how much you dislike your job 
C)  Announcing that you are in a romantic relationship with your boss 
D)  All of these actions on Twitter could get you fired.

Question 10

Writing skills are not as important in today's high-tech workplaces.

Accepted Answer

A) True 
 B)False

Question 11

Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message.

Accepted Answer

The answer of Action information such as dates and deadlines...

Question 12

Which of the following services will allow you to send instant messages?

Accepted Answer

A)  AOL Instant Messenger (AIM) 
B)  Yahoo Messenger 
C)  Google Talk 
D)  All of these choices 
A)  AOL Instant Messenger (AIM) 
B)  Yahoo Messenger 
C)  Google Talk 
D)  All of these choices

Question 13

The best passwords use a combination of letters, numbers, and symbols.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following electronic media practices could get you fired?

Accepted Answer

A)  Sending sexually explicit or offensive jokes to your coworkers. 
B)  Posting offensive blog content. 
C)  Spending too much time sending and receiving personal IMs and e-mail messages. 
D)  All of these actions could get you fired. 
A)  Sending sexually explicit or offensive jokes to your coworkers. 
B)  Posting offensive blog content. 
C)  Spending too much time sending and receiving personal IMs and e-mail messages. 
D)  All of these actions could get you fired.

Question 15

Begin most e-mail messages by frontloading; that is, reveal the main idea immediately.

Accepted Answer

A) True 
 B)False

Any information found on a wiki can be assumed to be accurate.

TO, FROM, DATE, and SUBJECT are examples of ____________________ words that appear at the top of e-mail messages.

Jocelyn will be using e-mail and the Web professionally for the first time and wants to stay out of trouble at her new job.What is the best advice to give her?

Readers look for deadlines and action language in the body of an e-mail message.

Which of the following is the best subject line for an e-mail message?

Maya will be using e-mail on the job and wants to learn how to write effective subject lines.What is the best advice you can give her?

Really simple ____________________, a fast and easy way to search and manage information, is a data file format capable of transmitting changing Web content.

Which of the following situations is most appropriate for sending an e-mail message?

Which of the following actions on Twitter could get you fired?

Writing skills are not as important in today's high-tech workplaces.

Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message.

Which of the following services will allow you to send instant messages?

The best passwords use a combination of letters, numbers, and symbols.

Which of the following electronic media practices could get you fired?

Begin most e-mail messages by frontloading; that is, reveal the main idea immediately.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

Any information found on a wiki can be assumed to be accurate.

TO, FROM, DATE, and SUBJECT are examples of ____________________ words that appear at the top of e-mail messages.

Jocelyn will be using e-mail and the Web professionally for the first time and wants to stay out of trouble at her new job.What is the best advice to give her?

Readers look for deadlines and action language in the body of an e-mail message.

Which of the following is the best subject line for an e-mail message?

Maya will be using e-mail on the job and wants to learn how to write effective subject lines.What is the best advice you can give her?

Really simple ____________________, a fast and easy way to search and manage information, is a data file format capable of transmitting changing Web content.

Which of the following situations is most appropriate for sending an e-mail message?

Which of the following actions on Twitter could get you fired?

Writing skills are not as important in today's high-tech workplaces.

Action information such as dates and deadlines should be placed in the ____________________ of an e-mail message.

Which of the following services will allow you to send instant messages?

The best passwords use a combination of letters, numbers, and symbols.

Which of the following electronic media practices could get you fired?

Begin most e-mail messages by frontloading; that is, reveal the main idea immediately.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters