Question 1

More accurate terms for podcasting are ____________________ for audio content and vcasting for video content.

Accepted Answer

The answer of More accurate terms for podcasting are ____________________...

Question 2

Which of the following is the most effective opening for a routine e-mail message?

Accepted Answer

A)  I am writing this message to let you know about our next department meeting. 
B)  Our next department meeting will be held on Thursday, April 18, at 2 p.m. 
C)  We have a lot of issues to discuss at our next department meeting. 
D)  Hope your day is going well so far! I'm so glad it's almost Friday! 
A)  I am writing this message to let you know about our next department meeting. 
B)  Our next department meeting will be held on Thursday, April 18, at 2 p.m. 
C)  We have a lot of issues to discuss at our next department meeting. 
D)  Hope your day is going well so far! I'm so glad it's almost Friday!

Question 3

Andrew would like to use instant messaging on the job to communicate one-on-one with his customers.What is the first thing Andrew should do?

Accepted Answer

A)  Contact his customers to let them know he will begin using instant messaging to communicate with them. 
B)  Ask his supervisor for permission to use instant messaging. 
C)  Set up an instant messaging account with a well-known IM client. 
D)  Come up with a clever screen name to use while instant messaging. 
A)  Contact his customers to let them know he will begin using instant messaging to communicate with them. 
B)  Ask his supervisor for permission to use instant messaging. 
C)  Set up an instant messaging account with a well-known IM client. 
D)  Come up with a clever screen name to use while instant messaging.

Question 4

Which of the following is the most accurate statement about e-mail messages in the workplace?

Accepted Answer

A)  E-mail has made paper-based documents obsolete in today's workplace. 
B)  Because e-mail is such an informal communication channel, today's e-mail users are encouraged to ignore stylistic and grammatical considerations. 
C)  Attaching a PDF file to an e-mail message ensures that the message received looks exactly as the writer intended it. 
D)  The telephone is twice as likely as e-mail to be used to communicate at work. 
A)  E-mail has made paper-based documents obsolete in today's workplace. 
B)  Because e-mail is such an informal communication channel, today's e-mail users are encouraged to ignore stylistic and grammatical considerations. 
C)  Attaching a PDF file to an e-mail message ensures that the message received looks exactly as the writer intended it. 
D)  The telephone is twice as likely as e-mail to be used to communicate at work.

Question 5

The storing and accessing of data along with software applications in remote network clusters is called ____________________ computing.

Accepted Answer

The answer of The storing and accessing of data along...

Question 6

Which of the following is the worst advice for e-mail users?

Accepted Answer

A)  Make sure the most significant information will show on the first screen of an e-mail message. 
B)  Make your e-mail messages as long as possible to deliver all necessary information. 
C)  Use your electronic address book to store and access e-mail addresses of those you write to most frequently. 
D)  Remember that e-mail messages you send at work represent you and your employer. 
A)  Make sure the most significant information will show on the first screen of an e-mail message. 
B)  Make your e-mail messages as long as possible to deliver all necessary information. 
C)  Use your electronic address book to store and access e-mail addresses of those you write to most frequently. 
D)  Remember that e-mail messages you send at work represent you and your employer.

Question 7

Ivan has discovered a production problem that will cause this month's shipments to be a few days late.Because his British customers will need to know about this problem right away, Ivan should

Accepted Answer

A)  write a letter. 
B)  send a memo. 
C)  send an e-mail message. 
D)  arrange for a face-to-face visit. 
A)  write a letter. 
B)  send a memo. 
C)  send an e-mail message. 
D)  arrange for a face-to-face visit.

Question 8

What is the best advice for formatting e-mail messages?

Accepted Answer

A)  Try to keep the total message under three screens in length. 
B)  Include a greeting only if you are writing to someone within your organization. 
C)  To save time while composing, type your e-mail message using all lowercase letters. 
D)  Understand that typing your name at the bottom of an e-mail message is optional. 
A)  Try to keep the total message under three screens in length. 
B)  Include a greeting only if you are writing to someone within your organization. 
C)  To save time while composing, type your e-mail message using all lowercase letters. 
D)  Understand that typing your name at the bottom of an e-mail message is optional.

Question 9

Which of the following statements about blogs is most accurate?

Accepted Answer

A)  Blogs are always written by just one person. 
B)  The biggest advantage of business blogs is that they potentially reach a far-flung, vast audience. 
C)  Although wikis allow visitors to leave public comments, blogs do not. 
D)  Almost all blogs on the Web are active, meaning that posts were published within three months. 
A)  Blogs are always written by just one person. 
B)  The biggest advantage of business blogs is that they potentially reach a far-flung, vast audience. 
C)  Although wikis allow visitors to leave public comments, blogs do not. 
D)  Almost all blogs on the Web are active, meaning that posts were published within three months.

Question 10

Which of the following statements is most accurate?

Accepted Answer

A)  Twitter, podcasts, blogs, and wikis are part of the new user-centered virtual environment called Web 2.0. 
B)  Consumers today remain passive and must rely on what is posted online for them. 
C)  The Internet has gatekeepers who filter all online content, as is done with traditional print and visual media. 
D)  Because everything posted online is fact checked, no dangers exist for companies. 
A)  Twitter, podcasts, blogs, and wikis are part of the new user-centered virtual environment called Web 2.0. 
B)  Consumers today remain passive and must rely on what is posted online for them. 
C)  The Internet has gatekeepers who filter all online content, as is done with traditional print and visual media. 
D)  Because everything posted online is fact checked, no dangers exist for companies.

Question 11

The subject line of an e-mail message should

Accepted Answer

A)  be a complete sentence. 
B)  end with a period. 
C)  summarize the main idea. 
D)  All of these choices 
A)  be a complete sentence. 
B)  end with a period. 
C)  summarize the main idea. 
D)  All of these choices

Question 12

Companies frequently use Web 2.0 tool-including podcasts or webcasts, blogs, and wikis-for a variety of purposes.Choose one of these tools and describe three ways a company could use it for professional purposes.

Accepted Answer

Student answers will vary and should inc

Question 13

Instant messages and text messages can become evidence in court cases and lawsuits.

Accepted Answer

A) True 
 B)False

Question 14

Jacqueline is sending an e-mail message to a list of receivers.What is the most efficient way she can send the same message but avoid revealing all e-mail addresses to the entire group of recipients?

Accepted Answer

A)  Send a separate message to each individual. 
B)  Send a message to the first person and ask that individual to forward it to the next person, and so on. 
C)  Use the Bcc function in her e-mail program. 
D)  Use the Cc function in her e-mail program. 
A)  Send a separate message to each individual. 
B)  Send a message to the first person and ask that individual to forward it to the next person, and so on. 
C)  Use the Bcc function in her e-mail program. 
D)  Use the Cc function in her e-mail program.

Question 15

You are writing a proposal to your supervisor recommending that your company begin using social networking sites for professional purposes.Describe three ways your company can use sites such as Facebook, MySpace, Twitter, and LinkedIn.

Accepted Answer

Student answers will vary and should inc

Question 16

Annette wants to start a blog for her small business.What should she do first?

Accepted Answer

A)  Start writing blog entries about topics that showcase her expertise and insights. 
B)  Post lots of photos to give her blog visual interest. 
C)  Identify her audience. 
D)  Choose the right keywords so that search engines will find her blog. 
A)  Start writing blog entries about topics that showcase her expertise and insights. 
B)  Post lots of photos to give her blog visual interest. 
C)  Identify her audience. 
D)  Choose the right keywords so that search engines will find her blog.

Question 17

Instant messages can be exchanged only on computers.

Accepted Answer

A) True 
 B)False

Question 18

Good e-mail messages generally discuss only one topic.

Accepted Answer

A) True 
 B)False

Question 19

To keep your personal and professional lives separate, you should ignore any "friend" requests from your colleagues when using social networking sites.

Accepted Answer

A) True 
 B)False

Question 20

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues.You know that your employer will monitor your Web use.Describe five things you should avoid doing so that you don't risk losing your job.

Accepted Answer

Student answers will vary and should inc

More accurate terms for podcasting are ____________________ for audio content and vcasting for video content.

Which of the following is the most effective opening for a routine e-mail message?

Andrew would like to use instant messaging on the job to communicate one-on-one with his customers.What is the first thing Andrew should do?

Which of the following is the most accurate statement about e-mail messages in the workplace?

The storing and accessing of data along with software applications in remote network clusters is called ____________________ computing.

Which of the following is the worst advice for e-mail users?

Ivan has discovered a production problem that will cause this month's shipments to be a few days late.Because his British customers will need to know about this problem right away, Ivan should

What is the best advice for formatting e-mail messages?

Which of the following statements about blogs is most accurate?

Which of the following statements is most accurate?

The subject line of an e-mail message should

Companies frequently use Web 2.0 tool-including podcasts or webcasts, blogs, and wikis-for a variety of purposes.Choose one of these tools and describe three ways a company could use it for professional purposes.

Instant messages and text messages can become evidence in court cases and lawsuits.

Jacqueline is sending an e-mail message to a list of receivers.What is the most efficient way she can send the same message but avoid revealing all e-mail addresses to the entire group of recipients?

You are writing a proposal to your supervisor recommending that your company begin using social networking sites for professional purposes.Describe three ways your company can use sites such as Facebook, MySpace, Twitter, and LinkedIn.

Annette wants to start a blog for her small business.What should she do first?

Instant messages can be exchanged only on computers.

Good e-mail messages generally discuss only one topic.

To keep your personal and professional lives separate, you should ignore any "friend" requests from your colleagues when using social networking sites.

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues.You know that your employer will monitor your Web use.Describe five things you should avoid doing so that you don't risk losing your job.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

More accurate terms for podcasting are ____________________ for audio content and vcasting for video content.

Which of the following is the most effective opening for a routine e-mail message?

Andrew would like to use instant messaging on the job to communicate one-on-one with his customers.What is the first thing Andrew should do?

Which of the following is the most accurate statement about e-mail messages in the workplace?

The storing and accessing of data along with software applications in remote network clusters is called ____________________ computing.

Which of the following is the worst advice for e-mail users?

Ivan has discovered a production problem that will cause this month's shipments to be a few days late.Because his British customers will need to know about this problem right away, Ivan should

What is the best advice for formatting e-mail messages?

Which of the following statements about blogs is most accurate?

Which of the following statements is most accurate?

The subject line of an e-mail message should

Companies frequently use Web 2.0 tool-including podcasts or webcasts, blogs, and wikis-for a variety of purposes.Choose one of these tools and describe three ways a company could use it for professional purposes.

Instant messages and text messages can become evidence in court cases and lawsuits.

Jacqueline is sending an e-mail message to a list of receivers.What is the most efficient way she can send the same message but avoid revealing all e-mail addresses to the entire group of recipients?

You are writing a proposal to your supervisor recommending that your company begin using social networking sites for professional purposes.Describe three ways your company can use sites such as Facebook, MySpace, Twitter, and LinkedIn.

Annette wants to start a blog for her small business.What should she do first?

Instant messages can be exchanged only on computers.

Good e-mail messages generally discuss only one topic.

To keep your personal and professional lives separate, you should ignore any "friend" requests from your colleagues when using social networking sites.

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues.You know that your employer will monitor your Web use.Describe five things you should avoid doing so that you don't risk losing your job.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters