Question 1

E-mail is an effective communication channel for sending sensitive or confidential information.

Accepted Answer

A) True 
 B)False

Question 2

Most e-mail messages begin by ____________________; that is, they reveal the main idea immediately.

Accepted Answer

The answer of Most e-mail messages begin by ____________________; that...

Question 3

Daniel has to compose an important e-mail message to a client.What is the best way to get started?

Accepted Answer

A)  Consider composing this important e-mail message offline. 
B)  Write a subject line that will grab his reader's attention, even if it's not related to the message. 
C)  Use emoticons, such as happy faces, to express feelings in his e-mail message. 
D)  Pay one of his colleagues to write the message for him. 
A)  Consider composing this important e-mail message offline. 
B)  Write a subject line that will grab his reader's attention, even if it's not related to the message. 
C)  Use emoticons, such as happy faces, to express feelings in his e-mail message. 
D)  Pay one of his colleagues to write the message for him.

Question 4

Which of the following is not a standard guide word used in e-mail messages?

Accepted Answer

A)  TO: 
B)  FROM: 
C)  RESPONSE: 
D)  DATE: 
A)  TO: 
B)  FROM: 
C)  RESPONSE: 
D)  DATE:

Question 5

Instant messaging (IM)and texting should not be used professionally.

Accepted Answer

A) True 
 B)False

Question 6

Social ____________________ helps users search, organize, manage, and store bookmarks on the Web with the help of metadata, that is, information tags or keywords.

Accepted Answer

The answer of Social ____________________ helps users search, organize, manage,...

Question 7

You are responsible for training a group of new employees in proper e-mail use in the workplace.Describe ten important e-mail best practices you should cover in the training session.

Accepted Answer

Student answers will vary and should inc

Question 8

Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation.What is the best communication channel for her to resign and to inform her supervisor of her resignation?

Accepted Answer

A)  Letter 
B)  E-mail message 
C)  Instant message 
D)  Test message 
A)  Letter 
B)  E-mail message 
C)  Instant message 
D)  Test message

Question 9

Which of the following statements about social and professional networking sites is most accurate?

Accepted Answer

A)  Social networking sites such as Facebook and MySpace are used solely for entertainment and leisure. 
B)  Companies use social networks to connect with external audiences but not for internal audiences. 
C)  Fewer than 25 percent of all consumers between the ages of 14 and 75 regularly visit social online communities, although this figure is expected to grow. 
D)  Some companies have developed detailed policies to cover all forms of self-expression online. 
A)  Social networking sites such as Facebook and MySpace are used solely for entertainment and leisure. 
B)  Companies use social networks to connect with external audiences but not for internal audiences. 
C)  Fewer than 25 percent of all consumers between the ages of 14 and 75 regularly visit social online communities, although this figure is expected to grow. 
D)  Some companies have developed detailed policies to cover all forms of self-expression online.

Question 10

Which of the following statements about digital media in the workplace is least accurate?

Accepted Answer

A)  Most workplaces today are completely paperless. 
B)  Writing skills are important in today's workplace. 
C)  Desktop computers are quickly becoming obsolete in many workplaces today. 
D)  Electronic communication is the lifeblood of a functioning organization today. 
A)  Most workplaces today are completely paperless. 
B)  Writing skills are important in today's workplace. 
C)  Desktop computers are quickly becoming obsolete in many workplaces today. 
D)  Electronic communication is the lifeblood of a functioning organization today.

Question 11

Very few U.S.businesses use social media for recruiting because it is unreliable.

Accepted Answer

A) True 
 B)False

Question 12

Podcasts can be played only on iPods.

Accepted Answer

A) True 
 B)False

Question 13

E-mail messages should be written using standard capital and lowercase letters.

Accepted Answer

A) True 
 B)False

Question 14

E-mail messages within organizations are standard forms of communication that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.

Accepted Answer

A) True 
 B)False

Question 15

A mandatory part of an e-mail message is the ____________________ line, which summarizes the message's central idea, thus providing quick identification for reading and for filing.

Accepted Answer

The answer of A mandatory part of an e-mail message...

Question 16

Free Offer is an example of an effective, attention-getting subject line.

Accepted Answer

A) True 
 B)False

Question 17

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Accepted Answer

A)  E-mail 
B)  Blog 
C)  Podcast 
D)  Instant messaging 
A)  E-mail 
B)  Blog 
C)  Podcast 
D)  Instant messaging

Question 18

Victoria has asked your advice to make sure that the content and tone of her e-mail messages are professional.What would you tell her?

Accepted Answer

A)  Use humor in your messages to make them enjoyable to read. 
B)  Don't send anything you wouldn't want published. 
C)  Don't worry about grammar, punctuation, and spelling unless you're writing to people outside the organization. 
D)  Use e-mail to avoid personal contact with your colleagues in order to save them time. 
A)  Use humor in your messages to make them enjoyable to read. 
B)  Don't send anything you wouldn't want published. 
C)  Don't worry about grammar, punctuation, and spelling unless you're writing to people outside the organization. 
D)  Use e-mail to avoid personal contact with your colleagues in order to save them time.

Question 19

Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients.Explain three pros and three cons of instant and text messaging.

Accepted Answer

Student answers will vary and should inc

Question 20

Employers can legally monitor employee e-mail use.

Accepted Answer

A) True 
 B)False

E-mail is an effective communication channel for sending sensitive or confidential information.

Most e-mail messages begin by ____________________; that is, they reveal the main idea immediately.

Daniel has to compose an important e-mail message to a client.What is the best way to get started?

Which of the following is not a standard guide word used in e-mail messages?

Instant messaging (IM)and texting should not be used professionally.

Social ____________________ helps users search, organize, manage, and store bookmarks on the Web with the help of metadata, that is, information tags or keywords.

You are responsible for training a group of new employees in proper e-mail use in the workplace.Describe ten important e-mail best practices you should cover in the training session.

Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation.What is the best communication channel for her to resign and to inform her supervisor of her resignation?

Which of the following statements about social and professional networking sites is most accurate?

Which of the following statements about digital media in the workplace is least accurate?

Very few U.S.businesses use social media for recruiting because it is unreliable.

Podcasts can be played only on iPods.

E-mail messages should be written using standard capital and lowercase letters.

E-mail messages within organizations are standard forms of communication that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.

A mandatory part of an e-mail message is the ____________________ line, which summarizes the message's central idea, thus providing quick identification for reading and for filing.

Free Offer is an example of an effective, attention-getting subject line.

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Victoria has asked your advice to make sure that the content and tone of her e-mail messages are professional.What would you tell her?

Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients.Explain three pros and three cons of instant and text messaging.

Employers can legally monitor employee e-mail use.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

E-mail is an effective communication channel for sending sensitive or confidential information.

Most e-mail messages begin by ____________________; that is, they reveal the main idea immediately.

Daniel has to compose an important e-mail message to a client.What is the best way to get started?

Which of the following is not a standard guide word used in e-mail messages?

Instant messaging (IM)and texting should not be used professionally.

Social ____________________ helps users search, organize, manage, and store bookmarks on the Web with the help of metadata, that is, information tags or keywords.

You are responsible for training a group of new employees in proper e-mail use in the workplace.Describe ten important e-mail best practices you should cover in the training session.

Rachel is resigning from her position as a marketing specialist and would like a permanent record of her official resignation.What is the best communication channel for her to resign and to inform her supervisor of her resignation?

Which of the following statements about social and professional networking sites is most accurate?

Which of the following statements about digital media in the workplace is least accurate?

Very few U.S.businesses use social media for recruiting because it is unreliable.

Podcasts can be played only on iPods.

E-mail messages should be written using standard capital and lowercase letters.

E-mail messages within organizations are standard forms of communication that perform critical tasks such as informing employees, giving directions, outlining procedures, requesting data, supplying responses, and confirming decisions.

A mandatory part of an e-mail message is the ____________________ line, which summarizes the message's central idea, thus providing quick identification for reading and for filing.

Free Offer is an example of an effective, attention-getting subject line.

Chatham Industries would like to provide live tech support to its customers.What is the best communication channel for doing this?

Victoria has asked your advice to make sure that the content and tone of her e-mail messages are professional.What would you tell her?

Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients.Explain three pros and three cons of instant and text messaging.

Employers can legally monitor employee e-mail use.

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters