Question 1

What is the best advice for writing e-mail messages?

Accepted Answer

A)  If you include the purpose in the subject line, don't repeat it in the opening. 
B)  To reduce the number of messages sent and received, an e-mail message should discuss more than one topic. 
C)  Use e-mail to deliver both sensitive and nonsensitive information. 
D)  Make your e-mail messages easier to comprehend by using numbered lists and headings. 
A)  If you include the purpose in the subject line, don't repeat it in the opening. 
B)  To reduce the number of messages sent and received, an e-mail message should discuss more than one topic. 
C)  Use e-mail to deliver both sensitive and nonsensitive information. 
D)  Make your e-mail messages easier to comprehend by using numbered lists and headings.

Question 2

Professional e-mail messages generally

Accepted Answer

A)  begin by frontloading. 
B)  are used for safely sending confidential information. 
C)  are used only for internal communication. 
D)  contain emoticons (such as sideways smiley faces) to show the writer's emotions. 
A)  begin by frontloading. 
B)  are used for safely sending confidential information. 
C)  are used only for internal communication. 
D)  contain emoticons (such as sideways smiley faces) to show the writer's emotions.

Question 3

As Jarrod begins his business career, he will probably find himself writing more ____ than other types of messages.

Accepted Answer

A)  letters 
B)  memos 
C)  e-mail messages 
D)  text messages 
A)  letters 
B)  memos 
C)  e-mail messages 
D)  text messages

Question 4

Desktop computers remain hugely popular in today's workplace.

Accepted Answer

A) True 
 B)False

Question 5

Benjamin is working on a marketing team with members located in several states.The team wants to be able to share documents so that all members can view and revise them as needed.What is the best communication channel for doing this?

Accepted Answer

A)  Blog 
B)  Wiki 
C)  Text messaging 
D)  Social networking 
A)  Blog 
B)  Wiki 
C)  Text messaging 
D)  Social networking

Question 6

An e-mail message is erased from the company's computer system as soon as the receiver deletes it.

Accepted Answer

A) True 
 B)False

Question 7

The shift from storing information on isolated machines to information sharing in digital and social networks is seen by some as the largest growth opportunity since the Internet boom.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following subject lines is most effective?

Accepted Answer

A)  Help! 
B)  Free Quote 
C)  Sales Meeting on January 30 
D)  Department Meeting 
A)  Help! 
B)  Free Quote 
C)  Sales Meeting on January 30 
D)  Department Meeting

Question 9

What is the most accurate statement about e-mail messages?

Accepted Answer

A)  Because e-mail is private communication, it may not be used in court cases. 
B)  Even if you delete an e-mail message, it can still remain on servers or networks. 
C)  An e-mail message is accessible to only the person the message is sent. 
D)  E-mail messages can easily be retrieved, corrected, or revised after they have been sent. 
A)  Because e-mail is private communication, it may not be used in court cases. 
B)  Even if you delete an e-mail message, it can still remain on servers or networks. 
C)  An e-mail message is accessible to only the person the message is sent. 
D)  E-mail messages can easily be retrieved, corrected, or revised after they have been sent.

Question 10

A(n)____________________ is a public or private Web site that enables multiple users to collaboratively create, post, edit, and access information.

Accepted Answer

The answer of A(n)____________________ is a public or private Web...

Question 11

Businesses use social networking sites such as Facebook, MySpace, and Twitter to connect with customers and employees, share company news, and exchange ideas.

Accepted Answer

A) True 
 B)False

Question 12

What is the best advice for organizing e-mail messages?

Accepted Answer

A)  Place the action information in the first paragraph so that it's not overlooked. 
B)  Explain and justify the main idea in the body of the message. 
C)  Start the message with something conversational and friendly before getting to the main point. 
D)  All of these choices 
A)  Place the action information in the first paragraph so that it's not overlooked. 
B)  Explain and justify the main idea in the body of the message. 
C)  Start the message with something conversational and friendly before getting to the main point. 
D)  All of these choices

Question 13

The term ____________________ marketing refers to the rapid spread of messages online, much like the infectious diseases that pass from person to person.

Accepted Answer

The answer of The term ____________________ marketing refers to the...

Question 14

What is the most accurate statement about instant messaging and texting on the job?

Accepted Answer

A)  If you're allowed to instant message and text on the job, assume that you can communicate with your friends and family during work hours. 
B)  To use instant messaging and texting most efficiently on the job, make yourself available at all times during working hours. 
C)  Use ample jargon, slang, and abbreviations to make your instant messages and text messages as short as possible. 
D)  Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization. 
A)  If you're allowed to instant message and text on the job, assume that you can communicate with your friends and family during work hours. 
B)  To use instant messaging and texting most efficiently on the job, make yourself available at all times during working hours. 
C)  Use ample jargon, slang, and abbreviations to make your instant messages and text messages as short as possible. 
D)  Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization.

Question 15

In the workplace, Wikis are used exclusively by information technology departments.

Accepted Answer

A) True 
 B)False

Question 16

Evan has just been appointed to a virtual team that will use a wiki to keep in touch, and he wants to be a valuable team participant and contributor to the wiki.What is the best advice you can give him?

Accepted Answer

A)  Post controversial and provocative comments to make the wiki interesting. 
B)  Verify all facts before posting them to the wiki. 
C)  Expect to get recognition for everything he posts to the wiki. 
D)  Because the wiki is being used only by his team members, Evan does not need to worry about using correct grammar or spelling. 
A)  Post controversial and provocative comments to make the wiki interesting. 
B)  Verify all facts before posting them to the wiki. 
C)  Expect to get recognition for everything he posts to the wiki. 
D)  Because the wiki is being used only by his team members, Evan does not need to worry about using correct grammar or spelling.

Question 17

What is the most accurate statement about instant messaging (IM)and text messaging?

Accepted Answer

A)  Because instant messaging and text messaging are used by so many teenagers, using these tools on the job will make you look immature and unprofessional. 
B)  Text messaging requires a short message service (SMS) supplied by a cell phone service provider. 
C)  Instant messaging and text messaging must be done from a desktop computer. 
D)  Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. 
A)  Because instant messaging and text messaging are used by so many teenagers, using these tools on the job will make you look immature and unprofessional. 
B)  Text messaging requires a short message service (SMS) supplied by a cell phone service provider. 
C)  Instant messaging and text messaging must be done from a desktop computer. 
D)  Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals.

Question 18

Instant messaging is more interactive and immediate than e-mail.

Accepted Answer

A) True 
 B)False

Question 19

A(n)____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Accepted Answer

The answer of A(n)____________________ is a digital media file that...

Question 20

Which of the following is the most effective closing for an e-mail message?

Accepted Answer

A)  Please do not hesitate to call if you have any questions. 
B)  Please let me know at your earliest convenience. 
C)  Please send your time sheet to me by August 31. 
D)  Please let me know if I can be of further assistance. 
A)  Please do not hesitate to call if you have any questions. 
B)  Please let me know at your earliest convenience. 
C)  Please send your time sheet to me by August 31. 
D)  Please let me know if I can be of further assistance.

What is the best advice for writing e-mail messages?

Professional e-mail messages generally

As Jarrod begins his business career, he will probably find himself writing more ____ than other types of messages.

Desktop computers remain hugely popular in today's workplace.

Benjamin is working on a marketing team with members located in several states.The team wants to be able to share documents so that all members can view and revise them as needed.What is the best communication channel for doing this?

An e-mail message is erased from the company's computer system as soon as the receiver deletes it.

The shift from storing information on isolated machines to information sharing in digital and social networks is seen by some as the largest growth opportunity since the Internet boom.

Which of the following subject lines is most effective?

What is the most accurate statement about e-mail messages?

A(n)____________________ is a public or private Web site that enables multiple users to collaboratively create, post, edit, and access information.

Businesses use social networking sites such as Facebook, MySpace, and Twitter to connect with customers and employees, share company news, and exchange ideas.

What is the best advice for organizing e-mail messages?

The term ____________________ marketing refers to the rapid spread of messages online, much like the infectious diseases that pass from person to person.

What is the most accurate statement about instant messaging and texting on the job?

In the workplace, Wikis are used exclusively by information technology departments.

Evan has just been appointed to a virtual team that will use a wiki to keep in touch, and he wants to be a valuable team participant and contributor to the wiki.What is the best advice you can give him?

What is the most accurate statement about instant messaging (IM)and text messaging?

Instant messaging is more interactive and immediate than e-mail.

A(n)____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Which of the following is the most effective closing for an e-mail message?

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

What is the best advice for writing e-mail messages?

Professional e-mail messages generally

As Jarrod begins his business career, he will probably find himself writing more ____ than other types of messages.

Desktop computers remain hugely popular in today's workplace.

Benjamin is working on a marketing team with members located in several states.The team wants to be able to share documents so that all members can view and revise them as needed.What is the best communication channel for doing this?

An e-mail message is erased from the company's computer system as soon as the receiver deletes it.

The shift from storing information on isolated machines to information sharing in digital and social networks is seen by some as the largest growth opportunity since the Internet boom.

Which of the following subject lines is most effective?

What is the most accurate statement about e-mail messages?

A(n)____________________ is a public or private Web site that enables multiple users to collaboratively create, post, edit, and access information.

Businesses use social networking sites such as Facebook, MySpace, and Twitter to connect with customers and employees, share company news, and exchange ideas.

What is the best advice for organizing e-mail messages?

The term ____________________ marketing refers to the rapid spread of messages online, much like the infectious diseases that pass from person to person.

What is the most accurate statement about instant messaging and texting on the job?

In the workplace, Wikis are used exclusively by information technology departments.

Evan has just been appointed to a virtual team that will use a wiki to keep in touch, and he wants to be a valuable team participant and contributor to the wiki.What is the best advice you can give him?

What is the most accurate statement about instant messaging (IM)and text messaging?

Instant messaging is more interactive and immediate than e-mail.

A(n)____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Which of the following is the most effective closing for an e-mail message?

Effective and Ethical Communication at Work

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Resumes, and Cover Letters

Interviewing and Following Up

Filters