Exam 5: Marketing and Consumer Behavior

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When it came time to buy a new backpack,Maria selected from four different brands.These are the only backpacks she considered.They make up her:

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The three general categories of customers are current customers,prospective customers,and centers of influence.

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What are physiological screens,and how do they affect the advertising process?

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What are the three positively originated (transformational)motives?

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Define transformational motives and list three of them

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To establish an evoked set,consumers must:

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_____ are the basic,often instinctive,human forces that motivate us to do something.

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Choosing a spokesperson to reach a target market is easy when advertisers use internal opinion leaders.

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Cognitive dissonance is just as likely to occur for a low-involvement purchase as for a high-involvement purchase.

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Duane likes to watch sports on television,but he does not enjoy watching his sports nearly as much just prior to the introduction of the new fall television season.It seems to Duane that he gets to watch the same ads promoting the same new shows about a million times.Assuming that Duane's perception is correct,why would network television bombard viewers with ads?

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In the Elaboration Likelihood Model,there are two ways the promotion communication can persuade consumers.What are those two ways?

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Name the two sets of influences that affect our mental process and behavior.

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Exchange is the traditional,theoretical core of marketing.

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_____ is the acquired behavior pattern that becomes nearly or completely involuntary.

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_____ is the personalized way we sense,interpret,and comprehend various stimuli.

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_____ are needs that we learn during our lifetime.

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_____ govern the way we discern raw data (stimuli)and translate them into feelings,thoughts,beliefs,and actions.

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Distinguish between the cognitive theory of learning and the conditioning theory of learning.

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An example of transformational motives that energize consumer behavior would be finding the milk carton empty and wanting cereal for breakfast.

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______ is a relatively permanent change in thought process or behavior that occurs as a result of reinforced experience.

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