Question 1

The clustering illusion is the tendency to see patterns from a small sample of events when those events are, in fact, random.

Accepted Answer

A) True 
 B)False

Question 2

Paragon Company Alvin, the production manager at the Paragon Company, wants to select the best supplier of raw materials from among several vendors.He has several choices and has done research into which company provides the best services and products.One company is known to be extremely timely, another is much lower in price but often late in deliveries, and the third is well-known to provide the highest quality products available.According to the Rational Choice Paradigm of decision making, Alvin should select the vendor that offers the most:

Accepted Answer

A) discounts. 
B) deliveries. 
C) utility. 
D) expectancy. 
E) quality. 
A) discounts. 
B) deliveries. 
C) utility. 
D) expectancy. 
E) quality.

Question 3

Describe the rational choice paradigm of decision making.

Accepted Answer

According to the rational choice paradig

Question 4

A large financial institution is losing market share to savvy upstart companies and it has asked its top marketing executive to identify the main reasons for their sliding performance.Describe three barriers that might cause the marketing executive to poorly identify the problem(s) and include an illustrative example for each barrier.

Accepted Answer

The students could discuss the following

Question 5

ABC Corporation Dora and Keith are managers at ABC Corporation.Keith is having problems in his department with a lack of innovation.In response, he consults the corporate procedures manual and speaks with his boss about the right way to solve the problem.Dora is also having a similar problem in her own department but decides to confront it by hosting team luncheons where she can learn new perspectives and discuss new "outside the box" ways to deal with the problem.Keith is an example of a(n) ________________ thinker.

Accepted Answer

A) divergent 
B) innovative 
C) procedural 
D) convergent 
E) illumination 
A) divergent 
B) innovative 
C) procedural 
D) convergent 
E) illumination

Question 6

A higher level of employee involvement is preferable when:

Accepted Answer

A) management and employees possess the same information regarding the problem. 
B) the problem relates to a nonprogrammed decision. 
C) employee's goals and norms conflict with the organization's objectives. 
D) employees are likely to disagree with each other regarding the preferred solution. 
E) most of the employees in the organization are inexperienced. 
A) management and employees possess the same information regarding the problem. 
B) the problem relates to a nonprogrammed decision. 
C) employee's goals and norms conflict with the organization's objectives. 
D) employees are likely to disagree with each other regarding the preferred solution. 
E) most of the employees in the organization are inexperienced.

Question 7

_____ is the tendency to experience stronger negative emotions when losing something of value than the positive emotions experienced when gaining something of equal value.

Accepted Answer

A) Implicit favoritism 
B) Bounded rationality 
C) Intuition 
D) Nonprogrammed decision making 
E) Prospect theory effect 
A) Implicit favoritism 
B) Bounded rationality 
C) Intuition 
D) Nonprogrammed decision making 
E) Prospect theory effect

Question 8

Divergent thinking refers to calculating the conventionally accepted "right answer" to a logical problem.

Accepted Answer

A) True 
 B)False

Question 9

Employee involvement tends to weaken the decision-making process.

Accepted Answer

A) True 
 B)False

Question 10

Nonprogrammed decisions require all steps in the decision model because the problems they present are new, complex, or ill-defined.

Accepted Answer

A) True 
 B)False

Question 11

When making important decisions, we "listen in" on our emotions to guide our preference among the decision alternatives.

Accepted Answer

A) True 
 B)False

Question 12

Although the implicit favorite comparison process seems to be hardwired in human decision making, it often undermines effective decision making.

Accepted Answer

A) True 
 B)False

Question 13

A consumer products company wants more creativity in its research and development operations.The company has spent large amounts of money on creativity training sessions that have helped somewhat, but the VP of research and development believes that the fundamental conditions must be altered to foster more creativity.Describe three conditions (other than training) that this organization should establish to increase the level of creativity in its research and development operations.Briefly explain how each condition might improve creativity.

Accepted Answer

This question asks students to identify

Question 14

The purely rational model of decision making is rarely practiced in reality because it:

Accepted Answer

A) ignores the fact that problems must be defined before alternatives are chosen. 
B) assumes that human beings make decisions based on their emotions and abilities. 
C) assumes that people are perfectly rational in their decision making. 
D) ignores the fact that people evaluate their decision after an alternative has been chosen and implemented. 
E) does not consider the problems associated with implementing each of the alternatives. 
A) ignores the fact that problems must be defined before alternatives are chosen. 
B) assumes that human beings make decisions based on their emotions and abilities. 
C) assumes that people are perfectly rational in their decision making. 
D) ignores the fact that people evaluate their decision after an alternative has been chosen and implemented. 
E) does not consider the problems associated with implementing each of the alternatives.

Question 15

The benefits of employee involvement increase with:

Accepted Answer

A) the routineness and similarity of the problem or opportunity. 
B) management's knowledge of the situation. 
C) the standardization and repetitiveness of the problem or opportunity. 
D) the number and similarity of employees involved in the decision. 
E) the novelty and complexity of the problem or opportunity. 
A) the routineness and similarity of the problem or opportunity. 
B) management's knowledge of the situation. 
C) the standardization and repetitiveness of the problem or opportunity. 
D) the number and similarity of employees involved in the decision. 
E) the novelty and complexity of the problem or opportunity.

Question 16

The most accurate view of intuition is that it is:

Accepted Answer

A) a trait that people acquire mainly through heredity. 
B) more likely to be found in men than women. 
C) acquired more quickly by people whose careers extend to several unrelated industries. 
D) the ability to know when an opportunity exists and select the best course of action without conscious reasoning. 
E) an unacceptable way of making decisions in an organizational setting. 
A) a trait that people acquire mainly through heredity. 
B) more likely to be found in men than women. 
C) acquired more quickly by people whose careers extend to several unrelated industries. 
D) the ability to know when an opportunity exists and select the best course of action without conscious reasoning. 
E) an unacceptable way of making decisions in an organizational setting.

Question 17

Intuition relies on programmed decision routines that speed up our response to pattern matches or mismatches.These programmed decision routines are referred to as:

Accepted Answer

A) action scripts. 
B) illuminations. 
C) rational formulae. 
D) solution-focused problems. 
E) implicit favorites. 
A) action scripts. 
B) illuminations. 
C) rational formulae. 
D) solution-focused problems. 
E) implicit favorites.

Question 18

In organizational settings, creativity usually occurs alone rather than with other people.

Accepted Answer

A) True 
 B)False

Question 19

You have just received seed money for a new e-commerce business and you want to hire a dozen people with a high level of creative potential.To hire the most creative people, you would select applicants who have:

Accepted Answer

A) no experience in this industry, high analytic intelligence, and relatively low need for achievement. 
B) high degree of nonconformity, value self-direction, and relatively low need for affiliation. 
C) strong mental models regarding their field of knowledge, high synthetic intelligence, and relatively high need for social approval. 
D) high need for affiliation, high need for achievement and high need for social approval. 
E) low openness to experience, high need for social approval, and relatively low need for affiliation. 
A) no experience in this industry, high analytic intelligence, and relatively low need for achievement. 
B) high degree of nonconformity, value self-direction, and relatively low need for affiliation. 
C) strong mental models regarding their field of knowledge, high synthetic intelligence, and relatively high need for social approval. 
D) high need for affiliation, high need for achievement and high need for social approval. 
E) low openness to experience, high need for social approval, and relatively low need for affiliation.

Question 20

The tendency to define problems in terms of a preferred solution occurs because:

Accepted Answer

A) it provides a comforting solution. 
B) decision makers prefer ambiguity rather than decisiveness. 
C) it avoids the escalation of commitment problem. 
D) it avoids problems of bounded rationality. 
E) it helps in minimizing the biases caused by mental models. 
A) it provides a comforting solution. 
B) decision makers prefer ambiguity rather than decisiveness. 
C) it avoids the escalation of commitment problem. 
D) it avoids problems of bounded rationality. 
E) it helps in minimizing the biases caused by mental models.

The clustering illusion is the tendency to see patterns from a small sample of events when those events are, in fact, random.

Describe the rational choice paradigm of decision making.

A higher level of employee involvement is preferable when:

_____ is the tendency to experience stronger negative emotions when losing something of value than the positive emotions experienced when gaining something of equal value.

Divergent thinking refers to calculating the conventionally accepted "right answer" to a logical problem.

Employee involvement tends to weaken the decision-making process.

Nonprogrammed decisions require all steps in the decision model because the problems they present are new, complex, or ill-defined.

When making important decisions, we "listen in" on our emotions to guide our preference among the decision alternatives.

Although the implicit favorite comparison process seems to be hardwired in human decision making, it often undermines effective decision making.

The purely rational model of decision making is rarely practiced in reality because it:

The benefits of employee involvement increase with:

The most accurate view of intuition is that it is:

Intuition relies on programmed decision routines that speed up our response to pattern matches or mismatches.These programmed decision routines are referred to as:

In organizational settings, creativity usually occurs alone rather than with other people.

You have just received seed money for a new e-commerce business and you want to hire a dozen people with a high level of creative potential.To hire the most creative people, you would select applicants who have:

The tendency to define problems in terms of a preferred solution occurs because:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 7: Decision Making and Creativity

The clustering illusion is the tendency to see patterns from a small sample of events when those events are, in fact, random.

Describe the rational choice paradigm of decision making.

A higher level of employee involvement is preferable when:

_____ is the tendency to experience stronger negative emotions when losing something of value than the positive emotions experienced when gaining something of equal value.

Divergent thinking refers to calculating the conventionally accepted "right answer" to a logical problem.

Employee involvement tends to weaken the decision-making process.

Nonprogrammed decisions require all steps in the decision model because the problems they present are new, complex, or ill-defined.

When making important decisions, we "listen in" on our emotions to guide our preference among the decision alternatives.

Although the implicit favorite comparison process seems to be hardwired in human decision making, it often undermines effective decision making.

The purely rational model of decision making is rarely practiced in reality because it:

The benefits of employee involvement increase with:

The most accurate view of intuition is that it is:

Intuition relies on programmed decision routines that speed up our response to pattern matches or mismatches.These programmed decision routines are referred to as:

In organizational settings, creativity usually occurs alone rather than with other people.

You have just received seed money for a new e-commerce business and you want to hire a dozen people with a high level of creative potential.To hire the most creative people, you would select applicants who have:

The tendency to define problems in terms of a preferred solution occurs because:

Introduction to the Field of Organizational Behavior

Individual Behavior, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters