Question 1

When is subjective negative feedback most likely to be accepted?

Accepted Answer

A) When the source is not part of the organisation 
B) When the source is a peer 
C) When the source is not a top manager 
D) When the source is a trusted top manager 
A) When the source is not part of the organisation 
B) When the source is a peer 
C) When the source is not a top manager 
D) When the source is a trusted top manager

Question 2

Identify and briefly describe two formal sources of information available to managers.

Accepted Answer

The two formal sources of information ar

Question 3

Which conflict management strategy works best when time pressures are minimal and all parties seriously want a win-win solution?

Accepted Answer

A) Avoidance 
B) Accommodation 
C) Compromise 
D) Collaboration 
A) Avoidance 
B) Accommodation 
C) Compromise 
D) Collaboration

Question 4

An effective control system reduces managers' need to empower employees.

Accepted Answer

A) True 
 B)False

Question 5

In a short essay, describe concurrent control and give an example of its use.

Accepted Answer

Concurrent control, as its name implies,

Question 6

Budgets can be effective tools for both planning and controlling.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following would constitute basic corrective action for employees whose production has dropped?

Accepted Answer

A) Changing how the work is carried out 
B) Taking away employee privileges 
C) Looking for causes of the production drop 
D) Changing the pay scale 
A) Changing how the work is carried out 
B) Taking away employee privileges 
C) Looking for causes of the production drop 
D) Changing the pay scale

Question 8

It is important that workplace monitoring policies _________.

Accepted Answer

A) include an employee's home computer 
B) control behaviour in a non-demeaning way 
C) are concealed from the employees 
D) evaluate employee use of smartphones and tablets 
A) include an employee's home computer 
B) control behaviour in a non-demeaning way 
C) are concealed from the employees 
D) evaluate employee use of smartphones and tablets

Question 9

In a brief essay, define and describe the management function of control.

Accepted Answer

Control is the process of monitoring org

Question 10

Management of a global company often relies on highly formalised reports as controls for distant operations.

Accepted Answer

A) True 
 B)False

Question 11

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

Accepted Answer

A) True 
 B)False

Question 12

An effective concurrent strategy for dealing with employee theft of supplies and equipment is _________.

Accepted Answer

A) lock-out options on electronic devices 
B) video surveillance 
C) redesign all control measures 
D) establish theft policies 
A) lock-out options on electronic devices 
B) video surveillance 
C) redesign all control measures 
D) establish theft policies

Question 13

Controlling compares _________ to see if goals are being achieved.

Accepted Answer

A) standard performance to ideal performance 
B) actual performance to planned performance 
C) actual performance to competitor performance 
D) planned performance to standard performance 
A) standard performance to ideal performance 
B) actual performance to planned performance 
C) actual performance to competitor performance 
D) planned performance to standard performance

Question 14

The key to feedback controls is taking action while the problem is occurring.

Accepted Answer

A) True 
 B)False

Question 15

Which kind of negative feedback is most likely to be well accepted?

Accepted Answer

A) Accurate 
B) Objective 
C) Honest 
D) Subjective 
A) Accurate 
B) Objective 
C) Honest 
D) Subjective

Question 16

When should a manager choose not to revise a standard?

Accepted Answer

A) If the employees complain 
B) If the goals are too easy 
C) If the standard is realistic and achievable 
D) If performance is not up to par 
A) If the employees complain 
B) If the goals are too easy 
C) If the standard is realistic and achievable 
D) If performance is not up to par

Question 17

Define profitability ratios.

Accepted Answer

Profitability ratios measure h

Question 18

A home office of a global company would rely on _________ for control over foreign operations.

Accepted Answer

A) individual reports 
B) automated reports 
C) extensive formal reports 
D) non-formalised reports 
A) individual reports 
B) automated reports 
C) extensive formal reports 
D) non-formalised reports

Question 19

This type of performance measurement format would be most likely to include graphs, tables and computer outputs.

Accepted Answer

A) Statistical report 
B) Written report 
C) MBWA 
D) Oral report 
A) Statistical report 
B) Written report 
C) MBWA 
D) Oral report

Question 20

Which type of monitoring is usually the most helpful if there are concerns about racial or sexual harassment?

Accepted Answer

A) Monitoring blogs 
B) Monitoring emails 
C) Monitoring web surfing 
D) Monitoring personal laptops 
A) Monitoring blogs 
B) Monitoring emails 
C) Monitoring web surfing 
D) Monitoring personal laptops

When is subjective negative feedback most likely to be accepted?

Identify and briefly describe two formal sources of information available to managers.

Which conflict management strategy works best when time pressures are minimal and all parties seriously want a win-win solution?

An effective control system reduces managers' need to empower employees.

In a short essay, describe concurrent control and give an example of its use.

Budgets can be effective tools for both planning and controlling.

Which of the following would constitute basic corrective action for employees whose production has dropped?

It is important that workplace monitoring policies _________.

In a brief essay, define and describe the management function of control.

Management of a global company often relies on highly formalised reports as controls for distant operations.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

An effective concurrent strategy for dealing with employee theft of supplies and equipment is _________.

Controlling compares _________ to see if goals are being achieved.

The key to feedback controls is taking action while the problem is occurring.

Which kind of negative feedback is most likely to be well accepted?

When should a manager choose not to revise a standard?

Define profitability ratios.

A home office of a global company would rely on _________ for control over foreign operations.

This type of performance measurement format would be most likely to include graphs, tables and computer outputs.

Which type of monitoring is usually the most helpful if there are concerns about racial or sexual harassment?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

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Exam 13: Foundations of Control

When is subjective negative feedback most likely to be accepted?

Identify and briefly describe two formal sources of information available to managers.

Which conflict management strategy works best when time pressures are minimal and all parties seriously want a win-win solution?

An effective control system reduces managers' need to empower employees.

In a short essay, describe concurrent control and give an example of its use.

Budgets can be effective tools for both planning and controlling.

Which of the following would constitute basic corrective action for employees whose production has dropped?

It is important that workplace monitoring policies _________.

In a brief essay, define and describe the management function of control.

Management of a global company often relies on highly formalised reports as controls for distant operations.

Control is the process of monitoring and evaluating activities to ensure that they are being accomplished as planned.

An effective concurrent strategy for dealing with employee theft of supplies and equipment is _________.

Controlling compares _________ to see if goals are being achieved.

The key to feedback controls is taking action while the problem is occurring.

Which kind of negative feedback is most likely to be well accepted?

When should a manager choose not to revise a standard?

Define profitability ratios.

A home office of a global company would rely on _________ for control over foreign operations.

This type of performance measurement format would be most likely to include graphs, tables and computer outputs.

Which type of monitoring is usually the most helpful if there are concerns about racial or sexual harassment?

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Filters