Exam 13: Foundations of Control

A family that is using a budget mobile app to create a formal household budget is using the budget as a(n) _________.

A professor gives a new test to an otherwise normal class and finds that only 10 per cent of the students get grades of C or above.What is the most appropriate and fair response?

Protecting the workplace is important because organisations face threats from natural disasters and workplace violence.

Motivation and leadership are primary parts of the control function.

Basic corrective action focuses on identifying the cause of a performance deviation.

A management information system (MIS) provides managers with _________ data.

This kind of performance measurement method is fast and is a good platform for feedback, yet it can be private and scheduled for a single employee ahead of time.

When actual performance falls outside of an acceptable range of variation, it is termed a(n) _________.

Describe one type of digital technology used by the founder of RedBalloon

If a manager of a tennis store sees sales totals for a particular racquet significantly exceeding goals and deviating from acceptable range of variation, she might _________.

In the second step of the control process, actual performance can be considered acceptable as long as the performance doesn't fall _________.

A balanced scorecard approach creates goals in four key performance areas and assesses _________.

MBWA stands for management by _________.

Direct supervision as a basic means of control is much more common in _________.

Explain why what managers choose to measure can be more important than how they measure.

A major advantage of feedforward control is that it increases employee motivation.

When a budget is formulated, it is being used as a(n) _________ tool.

Control is the only managerial function that allows managers to make sure that organisational goals are being met.

What are the disadvantages of an oral report as a method of information collection for controlling purposes?

A gap between actual performance and planned goals that falls within an acceptable range of variation usually does not require managerial action.