Exam 5: Listening and Responding Skills

While listening to Marshall's account of his day and all of the trials and tribulations he endured, Arch is taking into account Marshall's thoughts, values, background, and perspectives during the interaction.Thus, Arch is engaging in social

Drew has just been fired from his job and turns to you to talk about it.According to communication researchers, what would be an inappropriate response to show social support?

How is emotional noise different from external noise? Provide an example of each.

Empathy means feeling bad for someone who has had a negative experience, even though we may have no genuine idea how he or she is feeling.

Which barrier to effective listening is displayed when Helga listens to Sven very carefully until he says something she can use against him, and then she interrupts?

Phillip is not listening carefully to Jacques describe his vacation because he is more interested in telling Jacques what he did on his vacation.What listening barrier is Phillip experiencing and what can he do to overcome it?

While listening to Marylou's story about a narrowly escaping a near-accident in her car, Phil is focused on the facts of the matter and is less concerned with Marylou's emotions and feelings.This is because Phil tends to be which kind of listener?

Bjorn's wife walks into the family room while he is watching the TV and begins to tell him what she found out at the PTA meeting.Bjorn turns off the TV and directs his attention to his wife.Which barrier to effective listening has Bjorn addressed?

Explain the difference between fact and inference, and provide an example of each.

When Kamika asked D'Andre why he was so late picking her up from work, he replied, "It's too bad that you had to wait in the rain until I could pick you up from work, but I had to stop and drop off my dry cleaning on the way." This is an example of which of the following?

Ruth, an African American student from Chattanooga, just met her new college roommate, Francesca, for the first time.Francesca is from Mexico and is having a great deal of difficulty adjusting to American culture, and is feeling more than a little homesick as this is her first time away from home.Ruth is excited at finally being away from home, and is looking forward to a fun-filled year.Although Francesca seems nice, it is a bit of a "downer" to have such a melancholy roommate.Ruth has heard that you have taken a course in interpersonal communication, and comes to you for advice about how to interact with her new roommate.You decide that the best approach is for Ruth to try and socially decenter in an effort to get off on the right foot with her new roommate.Using the various skills associated with social decentering, what advice do you give Ruth?

Use the five steps of the listening process to describe how you listen to a lecture.

What is the main difference between a confirming and a disconfirming response to a message? Provide an example of each.

Josh has created very strong general ideas about how people from other cultures behave and communicate.Why it is that Josh should avoid always applying these ideas when he meets someone from another culture?

Which skill for responding with empathy are you employing when you explore how you might feel under circumstances similar to those your partner has experienced?

Listener apprehension is the fear of misunderstanding or misinterpreting, or of not being able to adjust psychologically to messages spoken by others and can actually be a factor in misunderstanding a message.

Paul noted something his brother said during their recent conversation and he pretended to listen while he waited to ambush and fault with his brother.This example is a type of criticizing the speaker.

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and say "uh huh" occasionally as he speaks?

During a recent conversation with Rajiv, Maya determined which information was useful and accurate and which conclusions were more valid, and which information was less useful and which conclusions were less valid.Maya, in this case, was performing

Maria is trying to talk to Miguel about her day.She begins to realize that Miguel is tired and distracted.He has spent a long day at work and is now trying to balance the checkbook.He is also worrying about a test he has coming up soon.He just isn't ready to listen.Of which barrier to effective listening has Maria just become aware?