Question 1

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

Accepted Answer

A)  process map 
B)  swim lane map 
C)  entity map 
D)  data flow map 
A)  process map 
B)  swim lane map 
C)  entity map 
D)  data flow map

Question 2

The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Accepted Answer

A)  competitive benchmarking. 
B)  continuous improvement. 
C)  process benchmarking. 
D)  business process reengineering. 
A)  competitive benchmarking. 
B)  continuous improvement. 
C)  process benchmarking. 
D)  business process reengineering.

Question 3

Many states have a mandatory 90-day waiting period from the time a divorce is filed to when it can be finalized.This activity would be represented on a process map with which symbol?

Accepted Answer

A)    
B)    
C)    
D)    
A)    
B)    
C)    
D)

Question 4

Describe the process of root cause analysis and include in your description the tools that it uses.

Accepted Answer

Root cause analysis is a process by whic

Question 5

In statistical terms,a process that achieves Six Sigma quality will generate about:

Accepted Answer

A)  zero defects per million opportunities. 
B)  six defects per million opportunities. 
C)  three defects per million opportunities. 
D)  thirty-four defects per million opportunities. 
A)  zero defects per million opportunities. 
B)  six defects per million opportunities. 
C)  three defects per million opportunities. 
D)  thirty-four defects per million opportunities.

Question 6

What is the general procedure for developing a swim lane process map?

Accepted Answer

The steps for developing a swim lane pro

Question 7

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector.This activity would be represented on a process map with which symbol?

Accepted Answer

A)    
B)    
C)    
D)    
A)    
B)    
C)    
D)

Question 8

When an organization compares their processes to those of another firm outside their industry,they are engaging in ________.

Accepted Answer

process be

Question 9

A set of tasks or activities that addresses the main value-added activities of an organization is a:

Accepted Answer

A)  process. 
B)  primary process. 
C)  support process. 
D)  development process. 
A)  process. 
B)  primary process. 
C)  support process. 
D)  development process.

Question 10

What is benchmarking and how do the two types differ?

Accepted Answer

Benchmarking is the process of identifyi

Question 11

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift.If the work standard is such that 90% efficiency is expected,what is the actual amount of time that should be documented?

Accepted Answer

A)  8.9 hours 
B)  111% 
C)  7.2 hours 
D)  0.8 hours 
A)  8.9 hours 
B)  111% 
C)  7.2 hours 
D)  0.8 hours

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Many states have a mandatory 90-day waiting period from the time a divorce is filed to when it can be finalized.This activity would be represented on a process map with which symbol?

Describe the process of root cause analysis and include in your description the tools that it uses.

In statistical terms,a process that achieves Six Sigma quality will generate about:

What is the general procedure for developing a swim lane process map?

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector.This activity would be represented on a process map with which symbol?

When an organization compares their processes to those of another firm outside their industry,they are engaging in ________.

A set of tasks or activities that addresses the main value-added activities of an organization is a:

What is benchmarking and how do the two types differ?

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift.If the work standard is such that 90% efficiency is expected,what is the actual amount of time that should be documented?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 4: Business Processes

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:

Many states have a mandatory 90-day waiting period from the time a divorce is filed to when it can be finalized.This activity would be represented on a process map with which symbol?

Describe the process of root cause analysis and include in your description the tools that it uses.

In statistical terms,a process that achieves Six Sigma quality will generate about:

What is the general procedure for developing a swim lane process map?

Every customer that exited the store was subjected to close scrutiny of their shopping cart and receipt by a highly trained inspector.This activity would be represented on a process map with which symbol?

When an organization compares their processes to those of another firm outside their industry,they are engaging in ________.

A set of tasks or activities that addresses the main value-added activities of an organization is a:

What is benchmarking and how do the two types differ?

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift.If the work standard is such that 90% efficiency is expected,what is the actual amount of time that should be documented?

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters