Exam 4: Business Processes

A professor assigns a massive homework set the first day of class that will be due the day the students walk in to take their first exam of the semester.Over the weekend he grades the homework and the exam papers and as he reviews the results,it occurs to him that students that worked more of the 40 problems in the homework assignment appeared to be more successful on the exam.Which of the continuous improvement tools would be most appropriate for displaying this phenomenon?

A car wash services 200 customers an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.They charge $10 per car for their standard wash job.Which of these changes would have the greatest positive impact on their productivity?

Which two continuous improvement tools are most similar in appearance?

Which of the following approaches to process improvement could be described as competitive benchmarking?

A process that seeks to improve the performance of main value-added and necessary,non-value-added activities is a(n)________ process.

A professor is expected to cover 16 chapters in an operations management text each semester.The class is scheduled to meet for one hour three times a week for 15 weeks.One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters using two boxes of chalk and case of bourbon.What is the professor's labor productivity?

Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions.This is an example of process benchmarking.

A professor is expected to cover 16 chapters in an operations management text each semester.One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters.What is the professor's efficiency?

A tenured professor lights a cigar,cradles a snifter of brandy in his claw-like hand,and reviews his student evaluations from the previous semester.The numbers were unspectacular,but he beamed with pride as he read the comments.For the first time in a long time,no one responded to the "What can the professor do to improve the course?" question with the classic response "not teach it anymore." There were a number of comments,and since he took his craft seriously,he set about summarizing and organizing the comments into the alphabetical list you see here.Take this data and analyze it using the appropriate tool for continuous improvement.Then recommend to the professor the next tool (out of the tools for continuous improvement)that he should use to take the next step in this analysis.

Peter prints out a cover for the TPS report he just completed.This activity would be represented on a process map with which symbol?

Which of these represent the Six Sigma process sequence to create a completely new business process or product?

A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.They charge $10 per car for their standard wash job.Which of these changes would have the greatest positive impact on their productivity?

Green Belts have:

A car wash services 200 customers in a 4-hour span on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour.An appropriate measure of productivity is:

Describe the three types of processes and the relationships between them.

In a process map,a circle represents a step or activity in the process.

A person who fails to meet output standards could still have an efficiency measurement of more than 100%.

The elapsed time needed to complete a business process is called ________.

A ________ process performs the main,value-added activities of an organization.

A(n)________ is used to record how frequently a certain event occurs.