Question 1

An arrow in a process map represents a:

Accepted Answer

A)  move activity. 
B)  start or finish point. 
C)  delay. 
D)  creation of a document. 
A)  move activity. 
B)  start or finish point. 
C)  delay. 
D)  creation of a document.

Question 2

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

Accepted Answer

A) True 
 B)False

Question 3

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

Accepted Answer

A) True 
 B)False

Question 4

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Accepted Answer

A)  process map 
B)  cause-and-effect diagram 
C)  Pareto chart 
D)  scatter plot 
A)  process map 
B)  cause-and-effect diagram 
C)  Pareto chart 
D)  scatter plot

Question 5

Which of these SCOR model flows moves in the opposite direction from the others?

Accepted Answer

A)  Plan 
B)  Return 
C)  Source 
D)  Make 
A)  Plan 
B)  Return 
C)  Source 
D)  Make

Question 6

________ is the SCOR model process that addresses the movement of defective product from the customer.

Accepted Answer

The answer of ________ is the SCOR model process that...

Question 7

A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.An appropriate measure of productivity is:

Accepted Answer

A)  80%. 
B)  2.35 cars/$. 
C)  8 cars/$. 
D)  0.425 $/car. 
A)  80%. 
B)  2.35 cars/$. 
C)  8 cars/$. 
D)  0.425 $/car.

Question 8

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

Accepted Answer

A) True 
 B)False

Question 9

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

Accepted Answer

A)  Peter's cycle time is 7 hours and 30 minutes. 
B)  Peter's efficiency is 25%. 
C)  Peter's productivity is 8 hours per TPS report. 
D)  Peter's percent value-added time is just over 3%. 
A)  Peter's cycle time is 7 hours and 30 minutes. 
B)  Peter's efficiency is 25%. 
C)  Peter's productivity is 8 hours per TPS report. 
D)  Peter's percent value-added time is just over 3%.

Question 10

Level two of the SCOR model divides SCM activities into _________.

Accepted Answer

The answer of Level two of the SCOR model divides...

Question 11

Productivity is measured as the ratio of inputs to outputs.

Accepted Answer

A) True 
 B)False

Question 12

When constructing a fishbone diagram,brainstorming takes place during the:

Accepted Answer

A)  closed phase. 
B)  narrow phase. 
C)  wide phase. 
D)  open phase. 
A)  closed phase. 
B)  narrow phase. 
C)  wide phase. 
D)  open phase.

Question 13

Which of the following statements best describes current thinking regarding processes?

Accepted Answer

A)  If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine. 
B)  Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does. 
C)  If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine. 
D)  Developing superior business processes requires a cross-functional and cross-organizational perspective. 
A)  If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine. 
B)  Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does. 
C)  If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine. 
D)  Developing superior business processes requires a cross-functional and cross-organizational perspective.

Question 14

The Five Whys can be used during all three phases of construction of a Pareto chart.

Accepted Answer

A) True 
 B)False

Question 15

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product but NOT in the Six Sigma process to improve an existing business process?

Accepted Answer

A)  Define 
B)  Derive 
C)  Design 
D)  Create 
A)  Define 
B)  Derive 
C)  Design 
D)  Create

Question 16

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

Accepted Answer

The five core management processes are p

Question 17

When an employee team develops a process map,they should document the process ________.

Accepted Answer

The answer of When an employee team develops a process...

Question 18

The majority of the total operating budget for most organizations is:

Accepted Answer

A)  engineering costs. 
B)  advertising costs. 
C)  supply chain costs. 
D)  equipment maintenance costs. 
A)  engineering costs. 
B)  advertising costs. 
C)  supply chain costs. 
D)  equipment maintenance costs.

Question 19

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

Accepted Answer

A) True 
 B)False

Question 20

The primary focus of a swim lane process map is to depict flows of objects,information,and money.

Accepted Answer

A) True 
 B)False

An arrow in a process map represents a:

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Which of these SCOR model flows moves in the opposite direction from the others?

________ is the SCOR model process that addresses the movement of defective product from the customer.

A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.An appropriate measure of productivity is:

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

Level two of the SCOR model divides SCM activities into _________.

Productivity is measured as the ratio of inputs to outputs.

When constructing a fishbone diagram,brainstorming takes place during the:

Which of the following statements best describes current thinking regarding processes?

The Five Whys can be used during all three phases of construction of a Pareto chart.

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product but NOT in the Six Sigma process to improve an existing business process?

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

When an employee team develops a process map,they should document the process ________.

The majority of the total operating budget for most organizations is:

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

The primary focus of a swim lane process map is to depict flows of objects,information,and money.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 4: Business Processes

An arrow in a process map represents a:

When McDonald's studies the drive-through operations of Burger King,they are engaging in competitive benchmarking.

One reason the SCOR model is widely accepted is its consistency.It mandates the same information and physical flows for all products,regardless of the degree of customization.

Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?

Which of these SCOR model flows moves in the opposite direction from the others?

________ is the SCOR model process that addresses the movement of defective product from the customer.

A car wash services 200 customers in an hour on a lovely Saturday afternoon.The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour.An appropriate measure of productivity is:

A laundry tracks clean linen output in pounds and their inputs of gas,water,electricity,and labor.A productivity measure incorporating all of these inputs is a multifactor measure.

It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet.During that day,Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out.Which of the following statements is correct?

Level two of the SCOR model divides SCM activities into _________.

Productivity is measured as the ratio of inputs to outputs.

When constructing a fishbone diagram,brainstorming takes place during the:

Which of the following statements best describes current thinking regarding processes?

The Five Whys can be used during all three phases of construction of a Pareto chart.

Which of these elements is in the Six Sigma process sequence to create a completely new business process or product but NOT in the Six Sigma process to improve an existing business process?

Briefly describe the five core management processes that comprise Level 1 of the SCOR model.

When an employee team develops a process map,they should document the process ________.

The majority of the total operating budget for most organizations is:

A check sheet,also called an Ishikawa diagram,is used to record how frequently a certain event occurs.

The primary focus of a swim lane process map is to depict flows of objects,information,and money.

Introduction to Operations and Supply Chain Management

Operations and Supply Chain Strategies

Process Choice and Layout Decisions in Manufacturing and Services

Managing Quality

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters