Question 1

A business's core competencies can shift over time.

Accepted Answer

A) True 
 B)False  True

Question 2

No one could turn around a failing restaurant as expertly as Gordon,whose experience and cadre of trained professionals was available at a moment's notice should his services be needed.This ability,some might call it a gift,was developed to such a level that other restaurant consultants were unable to match his results.This ability is best described as his:

Accepted Answer

A)  business strategy. 
B)  core competency. 
C)  mission statement. 
D)  operations and supply chain strategy. 
A)  business strategy. 
B)  core competency. 
C)  mission statement. 
D)  operations and supply chain strategy. B

Question 3

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

Accepted Answer

A) True 
 B)False  False

Question 4

Core competencies can be described as:

Accepted Answer

A)  a declaration of mission that is focused on specific skills. 
B)  organizational strengths and abilities that have been developed over time. 
C)  only those processes that create products or provide services. 
D)  elements of the supply chain that create value. 
A)  a declaration of mission that is focused on specific skills. 
B)  organizational strengths and abilities that have been developed over time. 
C)  only those processes that create products or provide services. 
D)  elements of the supply chain that create value.

Question 5

The latex division of Vandelay Industries provided support after the sale that could not be matched by any of the other players in the latex industry.This unique attribute was responsible for perhaps 60% of their sales volume and could be described as:

Accepted Answer

A)  a trade-off. 
B)  a core competency. 
C)  an order winner. 
D)  externally neutral. 
A)  a trade-off. 
B)  a core competency. 
C)  an order winner. 
D)  externally neutral.

Question 6

Structural elements of a business include:

Accepted Answer

A)  policies. 
B)  people. 
C)  decision rules. 
D)  computer systems. 
A)  policies. 
B)  people. 
C)  decision rules. 
D)  computer systems.

Question 7

In general,core competencies drive strategies.

Accepted Answer

A) True 
 B)False

Question 8

What are the differences between performance,conformance,and reliability dimensions of quality?

Accepted Answer

Performance quality addresses the basic

Question 9

Electra wants to purchase a laptop for use in her MBA program so she can work on assignments and surf the web while the professor drones on endlessly.After consulting with her colleagues,she chooses the dimensions of cost,weight,processor speed,and touchscreen capability as critical to her long term success and amusement.She evaluates four different laptops and rates their performance on each criterion on a scale from 1 (poor)to 5 (excellent).She is struggling with her assessment of the importance of the Cost criterion.As an avid lottery player,she is pretty sure that tonight's drawing will result in at least a two number match on the ticket she bought on the way to class and it could mean a three-number match.Given her uncertainty,she would like to choose the laptop that performs the best overall across the entire spectrum of possibilities of the outcome of tonight's lottery.Which would you recommend?

Accepted Answer

The most robust choice is the Knockoff,a

Question 10

At the ________ stage of alignment,the business strategy seeks to exploit core competencies found within the operations and supply areas.

Accepted Answer

externally

Question 11

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Accepted Answer

The answer of One way to quantify the overall value...

Question 12

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

Accepted Answer

A) True 
 B)False

Question 13

We have all experienced the endless wait for repair technicians to show up at our house.If the cable company would provide an estimate of "Your installer will arrive at your house between 2 pm and 3 pm on Wednesday," instead of "Your installer will arrive at your house between 8 am and 5 pm on Wednesday," we would be impressed with their service and their:

Accepted Answer

A)  performance quality. 
B)  delivery speed. 
C)  delivery reliability. 
D)  delivery window. 
A)  performance quality. 
B)  delivery speed. 
C)  delivery reliability. 
D)  delivery window.

Question 14

The firm's targeted customers,time frames,and performance objectives are identified by their:

Accepted Answer

A)  mission statement. 
B)  core competencies. 
C)  business strategy. 
D)  functional strategy. 
A)  mission statement. 
B)  core competencies. 
C)  business strategy. 
D)  functional strategy.

Question 15

Organizational strengths or abilities,developed over a long period of time that customers find valuable and competitors find difficult or impossible to copy are ________.

Accepted Answer

The answer of Organizational strengths or abilities,developed over a long...

Question 16

Conformance quality addresses whether the product was made or the service performed to specifications.

Accepted Answer

A) True 
 B)False

Question 17

Which of these is a major operations and supply chain infrastructural decision category?

Accepted Answer

A)  Organization 
B)  Facilities 
C)  Capacity 
D)  Technology 
A)  Organization 
B)  Facilities 
C)  Capacity 
D)  Technology

Question 18

Before firms can progress to the fourth stage of alignment,they must:

Accepted Answer

A)  exploit core competencies. 
B)  develop a new mission statement. 
C)  develop order winners. 
D)  abandon order qualifiers. 
A)  exploit core competencies. 
B)  develop a new mission statement. 
C)  develop order winners. 
D)  abandon order qualifiers.

Question 19

You decide to open a bookstore with a wide selection,comfortable seating,and an internal coffee shop because it has worked very well for other bookstores you have visited.Your strategy could be described as externally neutral.

Accepted Answer

A) True 
 B)False

Question 20

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Accepted Answer

The answer of The translation of an overall business strategy...

A business's core competencies can shift over time.

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

Core competencies can be described as:

The latex division of Vandelay Industries provided support after the sale that could not be matched by any of the other players in the latex industry.This unique attribute was responsible for perhaps 60% of their sales volume and could be described as:

Structural elements of a business include:

In general,core competencies drive strategies.

What are the differences between performance,conformance,and reliability dimensions of quality?

At the ________ stage of alignment,the business strategy seeks to exploit core competencies found within the operations and supply areas.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

The firm's targeted customers,time frames,and performance objectives are identified by their:

Organizational strengths or abilities,developed over a long period of time that customers find valuable and competitors find difficult or impossible to copy are ________.

Conformance quality addresses whether the product was made or the service performed to specifications.

Which of these is a major operations and supply chain infrastructural decision category?

Before firms can progress to the fourth stage of alignment,they must:

You decide to open a bookstore with a wide selection,comfortable seating,and an internal coffee shop because it has worked very well for other bookstores you have visited.Your strategy could be described as externally neutral.

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters

Exam 2: Operations and Supply Chain Strategies

A business's core competencies can shift over time.

Changeover flexibility refers to the ability of a company to change production quickly from one product to another with a minimal downtime in production.

Core competencies can be described as:

The latex division of Vandelay Industries provided support after the sale that could not be matched by any of the other players in the latex industry.This unique attribute was responsible for perhaps 60% of their sales volume and could be described as:

Structural elements of a business include:

In general,core competencies drive strategies.

What are the differences between performance,conformance,and reliability dimensions of quality?

At the ________ stage of alignment,the business strategy seeks to exploit core competencies found within the operations and supply areas.

One way to quantify the overall value of an item or service to a customer is by using a(n)________.

Volume flexibility is the term used to describe the ability of a producer to produce a dazzling array of products or services.

The firm's targeted customers,time frames,and performance objectives are identified by their:

Organizational strengths or abilities,developed over a long period of time that customers find valuable and competitors find difficult or impossible to copy are ________.

Conformance quality addresses whether the product was made or the service performed to specifications.

Which of these is a major operations and supply chain infrastructural decision category?

Before firms can progress to the fourth stage of alignment,they must:

You decide to open a bookstore with a wide selection,comfortable seating,and an internal coffee shop because it has worked very well for other bookstores you have visited.Your strategy could be described as externally neutral.

The translation of an overall business strategy into a level of detail suitable for the marketing area is a(n)________.

Introduction to Operations and Supply Chain Management

Process Choice and Layout Decisions in Manufacturing and Services

Business Processes

Managing Quality

Managing Capacity

A: Advanced Waiting Line Theory and Simulation Modeling

Supply Management

Logistics

Forecasting

Sales and Operations Planning Aggregate Planning

Managing Inventory Throughout the Supply Chain

Managing Production Across the Supply Chain

A: Supply Chain Information Systems

Jitlean Production

Managing Projects

Developing Products and Services

Filters