Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

This question contains two parts; be sure to answer both. First, identify and explain the five types of communication barriers. Next, imagine that you manage the gate agents at a busy international airport. (The gate agents are the people who staff the gates, taking people's tickets, managing the boarding process, and helping to resolve issues with seating.) Describe how the gate agents might encounter each type of barrier, and what you might do to reduce these barriers.

Noise is any disturbance that interferes with the transmission of a message, and it can occur in any medium.

Channels of communication that follow the chain of command and are considered as official are ________ communication channels.

Which of the following is NOT a personal barrier to communication?

Discuss general strategies that managers can use to streamline meetings.

When someone restates in their own words the crux of what they heard, they are

This question contains two parts; be sure to answer both. First, define formal communication in an organization. Second, imagine that you manage a company that is going through layoffs. The company plans to lay off 15 percent of the workforce. Provide an example of how you might use each of the three types of formal communication to communicate with employees about the layoffs.

Which of the following is NOT an example of noise in the communication process in a typical classroom?

Face-to-face communication is the richest form of communication because the receiver observes multiple cues in the message.

This question contains two parts; be sure to answer both. First, describe the elements of the communication process. Next, imagine that you are the CEO of a cosmetics company. Your company is headquartered in Dallas, where you have more than 3,000 employees. You are planning to give a talk to all the employees, a "state of the company" address that reviews the company's performance, victories, and challenges over the past 12 months. Because you want every employee to be able to listen to your address, you decide to do it as a webcast that employees can watch on their computers in real time. Explain how your webcast includes each element of the communication process.

Maureen, a marketing manager, shares some of the market research her department has analyzed with the research and development group. Maureen is communicating

If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.

A manager needs to inform employees that the quarterly project management training will start on June 1, about three months from now. Generally, which of the following should the manager use in this situation?

Which of the following is appropriate for workplace e-mail?

Which of the following is an example of a barrier in cross-cultural communication?

Imagine that you work for a life insurance company. The company is offering a new type of life insurance policy for senior citizens (people over age 65) and retirees. Keeping generational differences in mind, which of the following is the best medium for communicating with potential customers/clients?

Which of the following is NOT an element of the communication model?

Generally, typical listeners retain ________ of what they hear.

Gossip and rumor in an organization are part of the ________, which itself is a type of ________ communication channel.

How can social media generate brand recognition with customers?