Exam 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

The vice president of finance at Capital City College disseminated a new five-year strategic plan to deans and department chairs. This is an example of ________ communication.

Which of the following statements is true?

________ communication channels develop outside the organizational structure and do NOT follow the chain of command.

Active ________ is the process of actively decoding and interpreting verbal messages, which requires full attention and processing.

Tucker is sitting in a seminar where a speaker is explaining the company's retirement plan options. Tucker is only 24 years old, and he thinks retirement is so far away that he doesn't think he needs to pay attention to the speaker. He starts texting his friends and updating his Facebook page; he even slumps in his chair. He has completely tuned out of the presentation. In this case, Tucker has a(n) ________ listening style.

What is a disadvantage to open-plan offices?

Michelle just got back from spending two weeks in her company's Germany office. Her flight was delayed, so instead of going home and getting some rest, she went right into the office. At the morning status meeting, Michelle thought that everyone was sharing their weekend plans, instead of giving their division reports. Why did she feel that way?

Chenglei worked on a global team for an American company, and all her work had to be completed in her second language, English. Sometimes her teammates misinterpreted her meaning. Chenglei has unintentionally created a(n) ________ barrier to communication.

Luke gave some people street directions, but because they only nodded their heads and didn't repeat the directions back to him, he doesn't really know whether the directions were understood. Why?

Communication is

When the band came out on stage and the lead singer shouted, "Hello, Philadelphia!" the crowd roared with applause. The crowd's response is an example of

When using text messages for important workplace communications, use abbreviations and emojis to streamline the communication.

Which of the following statements about social media is FALSE?

When Rosalyn comes into the office, she speaks to no one, shuts her door, and is rarely seen again until lunch. She supervises a team of 12 people though. Carmelita has a new idea she would like to share with management, but is unsure if she should take it to Rosalyn. How would you describe this upward communication?

This question contains two parts; be sure to answer both. First, what is the grapevine, and when does the grapevine flourish and thrive? Second, suppose that you manage a small laboratory that develops fragrances (men's colognes, women's perfumes, unisex deodorants). The office grapevine is thriving; employees believe that the company is about to be purchased by a much larger firm, and that the result will be a move to another state, decreased benefits, and massive layoffs. While the company is under negotiations to be purchased, there will be no move or change in benefits based on the purchase. Layoffs could occur, but it's hard to say at this point. Describe several ways that you might get the grapevine under control.

________ is a person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories.

This question contains two parts; be sure to answer both. First, define noise and describe how it can disrupt the communication process. Second, imagine that you are studying for a final exam for a difficult course. Think about where you typically study. What are the sources of noise in that environment? Describe each, and propose a plan for reducing or eliminating noise so that you can concentrate on your studies.

Kelly, a small business owner, regularly seeks input from her external stakeholders about her products. She is most likely speaking to all of the following EXCEPT

Which of the following should you do when attempting to improve communication?

Ally is known for not listening in meetings and for misunderstanding directions. Ty has decided to take a new approach with her, regardless of whether he is speaking with her or sending her an e-mail. The last thing he asks Ally to do is use her own words to tell him what she is supposed to do. How does Ty want Ally to respond?