Question 1

According to the textbook, organisational communication can flow in all of the following directions EXCEPT ________.

Accepted Answer

A) diagonally 
B) theoretically 
C) upward 
D) laterally 
E) downward 
A) diagonally 
B) theoretically 
C) upward 
D) laterally 
E) downward

Question 2

Communication within an organisation is often described as ________ or ________.

Accepted Answer

A) formal; informal 
B) critical; non-critical 
C) theoretical; non-theoretical 
D) hypothetical; non-hypothetical 
E) official; unofficial 
A) formal; informal 
B) critical; non-critical 
C) theoretical; non-theoretical 
D) hypothetical; non-hypothetical 
E) official; unofficial

Question 3

Which of the following is NOT a behaviour demonstrated by active listeners?

Accepted Answer

A) avoid distracting actions or gestures 
B) make eye contact 
C) be sympathetic 
D) be empathetic 
E) paraphrase 
A) avoid distracting actions or gestures 
B) make eye contact 
C) be sympathetic 
D) be empathetic 
E) paraphrase

Question 4

It is estimated that less than 75 per cent of a manager's duty involves communicating.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a benefit of open communication quoted in your textbook?

Accepted Answer

A) process improvement fostering 
B) increased employee engagement 
C) returns to shareholders 
D) ethical decision making 
E) organisational change facilitation 
A) process improvement fostering 
B) increased employee engagement 
C) returns to shareholders 
D) ethical decision making 
E) organisational change facilitation

Question 6

According to the textbook, ________ is the transfer and understanding of meaning.

Accepted Answer

A) perception 
B) culture 
C) communication 
D) cognition 
E) attitude 
A) perception 
B) culture 
C) communication 
D) cognition 
E) attitude

Question 7

In a short essay, list and discuss five suggestions for managers to overcome barriers to communication.

Accepted Answer

1. Use feedback - Many communication pro

Question 8

The ability of customer service employees to listen actively and communicate effectively goes a long way ________.

Accepted Answer

A) in whether or not the situation is resolved to the customer's satisfaction 
B) toward making sure the problem doesn't happen again 
C) establishing a programmed decisions approach to reoccurring problems 
D) in making sure the customer has no hard feelings toward the company 
E) in determining whether the customer will return 
A) in whether or not the situation is resolved to the customer's satisfaction 
B) toward making sure the problem doesn't happen again 
C) establishing a programmed decisions approach to reoccurring problems 
D) in making sure the customer has no hard feelings toward the company 
E) in determining whether the customer will return

Question 9

________ communication takes place when a credit analyst in the credit department communicates directly with a regional marketing manager about a customer problem.

Accepted Answer

A) Lateral 
B) Theoretical 
C) Upward 
D) Downward 
E) Diagonal 
A) Lateral 
B) Theoretical 
C) Upward 
D) Downward 
E) Diagonal

According to the textbook, organisational communication can flow in all of the following directions EXCEPT ________.

Communication within an organisation is often described as or .

Which of the following is NOT a behaviour demonstrated by active listeners?

It is estimated that less than 75 per cent of a manager's duty involves communicating.

Which of the following is NOT a benefit of open communication quoted in your textbook?

According to the textbook, ________ is the transfer and understanding of meaning.

In a short essay, list and discuss five suggestions for managers to overcome barriers to communication.

The ability of customer service employees to listen actively and communicate effectively goes a long way ________.

________ communication takes place when a credit analyst in the credit department communicates directly with a regional marketing manager about a customer problem.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

According to the textbook, organisational communication can flow in all of the following directions EXCEPT ________.

Communication within an organisation is often described as ________ or ________.

Which of the following is NOT a behaviour demonstrated by active listeners?

It is estimated that less than 75 per cent of a manager's duty involves communicating.

Which of the following is NOT a benefit of open communication quoted in your textbook?

According to the textbook, ________ is the transfer and understanding of meaning.

In a short essay, list and discuss five suggestions for managers to overcome barriers to communication.

The ability of customer service employees to listen actively and communicate effectively goes a long way ________.

________ communication takes place when a credit analyst in the credit department communicates directly with a regional marketing manager about a customer problem.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters

Communication within an organisation is often described as or .