Exam 16: Managers and Communication

To make communities of practice work, it is important to ________.

According to the textbook, successful communication is the transfer and understanding of meaning.

The best known types of non-verbal communication are ________ and ________.

________ communication takes place when employees talk with each other in the lunchroom, as they pass in hallways or as they're working out at the company exercise facility.

________ communication is communication that cuts across both work areas and organisational levels.

________ plays an important role in the Ritz-Carlton hotel's customer personalisation strategy.

________ communication is used to inform, direct, coordinate and evaluate employees.

Which of the following forms of communication do cross-functional teams rely heavily on?

Feedback is the deliberate manipulation of information to make it appear more favourable to the receiver.

Margaret - Communications Expert Margaret works as the human resource manager for Horizon Software Ltd, a software development firm that focuses on the development and implementation of customised JAVA-based applications for some of the largest companies in Australia.Unfortunately, the past few months have been challenging because employees have become upset due to the lack of communication among company managers.Margaret decided that it was imperative to conduct an organisational communication workshop for these managers. -Refer to Margaret - Communications Expert (Scenario).Margaret makes a point to differentiate between interpersonal communication and organisational communication.She explains that the concept of organisational communication encapsulates ________.

Electronic information is NOT admissible in any court system.

If a company is concerned with high member satisfaction, which of the following communication networks is best?

The Importance of Communication Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management. -Refer to The Importance of Communication (Scenario).Keith, a new manager at the company, was a bit confused about the employees communicating with their managers.He asked John to explain with an example.John replied that examples of ________ communication include performance reports prepared by employees, suggestion boxes, employee attitude surveys and grievance procedures.

Technology and Communication Stan is a recent graduate from a local university and has recently been hired as the information systems manager for Primary Innovations Ltd, a fast-growing manufacturer of fine furniture products.His job is to inform management of how technology can be incorporated in the company's operation to make it more efficient.Stan called a meeting with senior management to address these issues. -Refer to Technology and Communication (Scenario).Fred, one of the senior managers, asks Stan to find a way to get the engineers in the company to share their knowledge regularly with each other.Stan replies that supporting ________ is the best way to achieve this sharing of knowledge and expertise.

In which of the following communication networks does the leader serve as the hub through whom all communication passes?

Downward communication is communication that cuts across both work areas and organisational levels.

Informal communication takes place when employees talk with each other in the lift, as they pass in hallways or as they're working out at the company exercise facility.

Information overload occurs when ________.

Managers need to be aware of potential legal problems from inappropriate ________.

The Communication Challenge Joanna works as the human resource manager for Horizon Software Ltd, a software development firm that focuses on the implementation of new technologies for major Australian, New Zealand and South-east Asian companies.Unfortunately, the past few months have been challenging because employees have become upset from the lack of communication among company managers.Joanna decided that it was imperative to conduct a communications workshop for these managers. -Refer to The Communication Challenge (Scenario).Joanna began the communication workshop by informing the managers that ________ of a manager's job involves communicating.