Question 1

Any communication that flows from a manager to employees is downward communication.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT a change to communication in organisations brought about by IT?

Accepted Answer

A) improved managers' ability to monitor individual or team performance 
B) enabled faster employee decisions by providing them with more complete information 
C) provided more opportunities for information sharing and collaboration among employees 
D) increased employees' commitment to customers 
E) both B and C 
A) improved managers' ability to monitor individual or team performance 
B) enabled faster employee decisions by providing them with more complete information 
C) provided more opportunities for information sharing and collaboration among employees 
D) increased employees' commitment to customers 
E) both B and C

Question 3

When managers assign goals to their employees, they are using ________ communication.

Accepted Answer

A) upward 
B) diagonal 
C) theoretical 
D) downward 
E) lateral 
A) upward 
B) diagonal 
C) theoretical 
D) downward 
E) lateral

Question 4

Specialised terminology or technical language that members of a group use to communicate among themselves is called ________.

Accepted Answer

A) proxemics 
B) jargon 
C) techno language 
D) verbal intonation 
E) body language 
A) proxemics 
B) jargon 
C) techno language 
D) verbal intonation 
E) body language

Question 5

Managers must keep in mind the drawbacks of constant access to employees.

Accepted Answer

A) True 
 B)False

Question 6

Communication within an organisation is often described as critical or non-critical.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are mentioned in the textbook as barriers to effective interpersonal communication EXCEPT ________.

Accepted Answer

A) national culture 
B) selective perception 
C) filtering 
D) feedback 
E) defensiveness 
A) national culture 
B) selective perception 
C) filtering 
D) feedback 
E) defensiveness

Question 8

Technology and Communication
Stan is a recent graduate from a local university and has recently been hired as the information systems manager for Primary Innovations Ltd, a fast-growing manufacturer of fine furniture products.His job is to inform management of how technology can be incorporated in the company's operation to make it more efficient.Stan called a meeting with senior management to address these issues.
-Refer to Technology and Communication (Scenario).To further advance the company's growth and success, Stan informed management that ________ has a significant impact on a customer's satisfaction with the service and the likelihood of being a repeat customer.

Accepted Answer

A) communication with customers 
B) communication with employees 
C) communication with shareholders 
D) communication with suppliers 
E) communication with experts 
A) communication with customers 
B) communication with employees 
C) communication with shareholders 
D) communication with suppliers 
E) communication with experts

Question 9

The Communication Challenge
Joanna works as the human resource manager for Horizon Software Ltd, a software development firm that focuses on the implementation of new technologies for major Australian, New Zealand and South-east Asian companies.Unfortunately, the past few months have been challenging because employees have become upset from the lack of communication among company managers.Joanna decided that it was imperative to conduct a communications workshop for these managers.
-Refer to The Communication Challenge (Scenario).At the conclusion of the communication workshop, Joanna informed the managers that the best-known types of non-verbal communication are ________ and ________.

Accepted Answer

A) body language; verbal intonation 
B) proxemics; demographics 
C) body intonation; demographics 
D) body language; proxemics 
E) Body intonation; verbal proxemics 
A) body language; verbal intonation 
B) proxemics; demographics 
C) body intonation; demographics 
D) body language; proxemics 
E) Body intonation; verbal proxemics

Question 10

Listening for full meaning without making premature judgments or interpretations is called passive listening.

Accepted Answer

A) True 
 B)False

Question 11

According to your textbook, when non-verbal cues are inconsistent with the oral message ________.

Accepted Answer

A) the non-verbal cues will take precedence 
B) the receiver becomes confused and the clarity of the message suffers 
C) the spoken message will be seen as more important 
D) the listener should ignore the non-verbal cues 
E) in some cultures non-verbal cues are less important than in other cultures 
A) the non-verbal cues will take precedence 
B) the receiver becomes confused and the clarity of the message suffers 
C) the spoken message will be seen as more important 
D) the listener should ignore the non-verbal cues 
E) in some cultures non-verbal cues are less important than in other cultures

Question 12

Communities of practice are groups of people who share a concern, a set of problems or a passion about a topic, and who deepen their knowledge and expertise by ________.

Accepted Answer

A) taking professional development courses 
B) going to periodic trade shows and professional conferences 
C) interacting on an ongoing basis 
D) organising annual seminars 
E) attending in-house training sessions 
A) taking professional development courses 
B) going to periodic trade shows and professional conferences 
C) interacting on an ongoing basis 
D) organising annual seminars 
E) attending in-house training sessions

Question 13

All of the following are examples of upward communication EXCEPT ________.

Accepted Answer

A) grievance procedures 
B) performance reports prepared by employees 
C) job descriptions 
D) employee attitude surveys 
E) suggestion boxes 
A) grievance procedures 
B) performance reports prepared by employees 
C) job descriptions 
D) employee attitude surveys 
E) suggestion boxes

Question 14

Communication that takes place among any employees on the same organisational level is called ________ communication.

Accepted Answer

A) upward 
B) theoretical 
C) downward 
D) lateral 
E) diagonal 
A) upward 
B) theoretical 
C) downward 
D) lateral 
E) diagonal

Question 15

________ refers to gestures, facial expressions and other body movement that convey meaning.

Accepted Answer

A) Body language 
B) Body intonation 
C) Body features 
D) Body tone 
E) Body gestures 
A) Body language 
B) Body intonation 
C) Body features 
D) Body tone 
E) Body gestures

Question 16

According to the textbook, the increased use of email facilitates ________ communication.

Accepted Answer

A) upward 
B) diagonal 
C) theoretical 
D) lateral 
E) downward 
A) upward 
B) diagonal 
C) theoretical 
D) lateral 
E) downward

Question 17

Any communication that flows from a manager to employees is ________ communication.

Accepted Answer

A) upward 
B) diagonal 
C) lateral 
D) downward 
E) theoretical 
A) upward 
B) diagonal 
C) lateral 
D) downward 
E) theoretical

Question 18

Managers use ________ communication when they provide employees with job descriptions, inform them of organisational policies and procedures, point out problems that need attention or evaluate their performance.

Accepted Answer

A) upward 
B) lateral 
C) theoretical 
D) diagonal 
E) downward 
A) upward 
B) lateral 
C) theoretical 
D) diagonal 
E) downward

Question 19

All of the following are mentioned in the textbook as obvious variables that influence the language a person uses and the definitions he or she gives to words EXCEPT ________.

Accepted Answer

A) gender 
B) education 
C) age 
D) cultural background 
E) both B and C 
A) gender 
B) education 
C) age 
D) cultural background 
E) both B and C

Question 20

In a short essay, list and discuss the two best-known types of non-verbal communication.Include a specific example of each type of non-verbal communication to support your answer.

Accepted Answer

1. Body language - refers to gestures, f

Any communication that flows from a manager to employees is downward communication.

Which of the following is NOT a change to communication in organisations brought about by IT?

When managers assign goals to their employees, they are using ________ communication.

Specialised terminology or technical language that members of a group use to communicate among themselves is called ________.

Managers must keep in mind the drawbacks of constant access to employees.

Communication within an organisation is often described as critical or non-critical.

All of the following are mentioned in the textbook as barriers to effective interpersonal communication EXCEPT ________.

Listening for full meaning without making premature judgments or interpretations is called passive listening.

According to your textbook, when non-verbal cues are inconsistent with the oral message ________.

Communities of practice are groups of people who share a concern, a set of problems or a passion about a topic, and who deepen their knowledge and expertise by ________.

All of the following are examples of upward communication EXCEPT ________.

Communication that takes place among any employees on the same organisational level is called ________ communication.

________ refers to gestures, facial expressions and other body movement that convey meaning.

According to the textbook, the increased use of email facilitates ________ communication.

Any communication that flows from a manager to employees is ________ communication.

Managers use ________ communication when they provide employees with job descriptions, inform them of organisational policies and procedures, point out problems that need attention or evaluate their performance.

All of the following are mentioned in the textbook as obvious variables that influence the language a person uses and the definitions he or she gives to words EXCEPT ________.

In a short essay, list and discuss the two best-known types of non-verbal communication.Include a specific example of each type of non-verbal communication to support your answer.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

Any communication that flows from a manager to employees is downward communication.

Which of the following is NOT a change to communication in organisations brought about by IT?

When managers assign goals to their employees, they are using ________ communication.

Specialised terminology or technical language that members of a group use to communicate among themselves is called ________.

Managers must keep in mind the drawbacks of constant access to employees.

Communication within an organisation is often described as critical or non-critical.

All of the following are mentioned in the textbook as barriers to effective interpersonal communication EXCEPT ________.

Listening for full meaning without making premature judgments or interpretations is called passive listening.

According to your textbook, when non-verbal cues are inconsistent with the oral message ________.

Communities of practice are groups of people who share a concern, a set of problems or a passion about a topic, and who deepen their knowledge and expertise by ________.

All of the following are examples of upward communication EXCEPT ________.

Communication that takes place among any employees on the same organisational level is called ________ communication.

________ refers to gestures, facial expressions and other body movement that convey meaning.

According to the textbook, the increased use of email facilitates ________ communication.

Any communication that flows from a manager to employees is ________ communication.

Managers use ________ communication when they provide employees with job descriptions, inform them of organisational policies and procedures, point out problems that need attention or evaluate their performance.

All of the following are mentioned in the textbook as obvious variables that influence the language a person uses and the definitions he or she gives to words EXCEPT ________.

In a short essay, list and discuss the two best-known types of non-verbal communication.Include a specific example of each type of non-verbal communication to support your answer.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters