Question 1

All of the following are suggestions for overcoming the barriers to effective interpersonal communication EXCEPT ________.

Accepted Answer

A) listen passively 
B) constrain emotions 
C) simplify language 
D) use feedback 
E) watch non-verbal cues 
A) listen passively 
B) constrain emotions 
C) simplify language 
D) use feedback 
E) watch non-verbal cues

Question 2

According to the textbook, the average listener can comprehend ________ per minute.

Accepted Answer

A) 1200 to 1500 words 
B) 400 to 800 words 
C) up to 400 words 
D) 800 to 1200 words 
E) more than 1500 words 
A) 1200 to 1500 words 
B) 400 to 800 words 
C) up to 400 words 
D) 800 to 1200 words 
E) more than 1500 words

Question 3

Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Accepted Answer

A) True 
 B)False

Question 4

Communication between two or more people is called ________.

Accepted Answer

A) extra-personal communication 
B) segment communication 
C) intrapersonal communication 
D) interpersonal communication 
E) organisational communication 
A) extra-personal communication 
B) segment communication 
C) intrapersonal communication 
D) interpersonal communication 
E) organisational communication

Question 5

________ communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Accepted Answer

A) Theoretical 
B) Informal 
C) Hypothetical 
D) Formal 
E) Organisational 
A) Theoretical 
B) Informal 
C) Hypothetical 
D) Formal 
E) Organisational

Question 6

Workplace design is an important aspect of organisational communication.

Accepted Answer

A) True 
 B)False

Question 7

How many employees typically hear about organisational matters through the grapevine first?

Accepted Answer

A) less than 25 per cent 
B) less than 50 per cent 
C) about 50 per cent 
D) more than 50 per cent 
E) almost 100 per cent 
A) less than 25 per cent 
B) less than 50 per cent 
C) about 50 per cent 
D) more than 50 per cent 
E) almost 100 per cent

Question 8

Advances in information technology have been a significant source of the environmental uncertainty facing organisations and have offered no significant benefits.

Accepted Answer

A) True 
 B)False

Question 9

The Importance of Communication
Employee morale has declined over the past few months among employees at Manufacturing Resources International, a multimillion-dollar company that focuses on the export of laser technology to various countries.Company management feels that employees and managers alike need a refresher course on proper communication.John has been hired as a consultant to analyse the situation and make recommendations to the company's senior management.
-Refer to The Importance of Communication (Scenario).In his report, John also mentioned that ________ communication refers to communication that follows the official command or is part of the communication that follows the official chain of command, or is part of the communication required to do one's job.

Accepted Answer

A) theoretical 
B) formal 
C) informal 
D) corporate 
E) hypothetical 
A) theoretical 
B) formal 
C) informal 
D) corporate 
E) hypothetical

Question 10

In a short essay, define the term 'community of practice.' What are some key concepts for organisations seeking to build a strong community of practice?

Accepted Answer

Communities of practice are groups of pe

Question 11

In Australia and New Zealand, communication patterns tend to be ________ oriented.

Accepted Answer

A) secretly 
B) collective 
C) vaguely 
D) future 
E) individual 
A) secretly 
B) collective 
C) vaguely 
D) future 
E) individual

Question 12

In the wheel network, the leader serves as the hub through which all communication passes.

Accepted Answer

A) True 
 B)False

Question 13

In a short essay, list and discuss the four directions in which organisational communication can flow.Include examples of each type to support your answer.

Accepted Answer

1. Downward communication - Any communic

Question 14

According to the textbook, the increased use of email facilitates diagonal communication.

Accepted Answer

A) True 
 B)False

Question 15

In the ________, communication flows according to the formal chain of command, both downward and upward.

Accepted Answer

A) all-channel network 
B) wheel network 
C) horizontal network 
D) chain network 
E) grapevine 
A) all-channel network 
B) wheel network 
C) horizontal network 
D) chain network 
E) grapevine

Question 16

In a short essay, list eight specific behaviours that active listeners tend to demonstrate.

Accepted Answer

1. Show interest by making eye contact
2

Question 17

What do today's managers need to do with the organisation's knowledge resources?

Accepted Answer

A) learn from employees 
B) make it easy for employees to communicate and share their knowledge 
C) provide information to employees on a 'need to know' basis 
D) protect it from employees 
E) share their knowledge with employees 
A) learn from employees 
B) make it easy for employees to communicate and share their knowledge 
C) provide information to employees on a 'need to know' basis 
D) protect it from employees 
E) share their knowledge with employees

Question 18

The vertical and horizontal flows of organisational communication can be combined into a variety of patterns called ________.

Accepted Answer

A) expansion networks 
B) descriptors 
C) communication networks 
D) profiles 
E) circular 
A) expansion networks 
B) descriptors 
C) communication networks 
D) profiles 
E) circular

Question 19

Body language refers to gestures, facial expressions and other body movements that convey meaning.

Accepted Answer

A) True 
 B)False

Question 20

When a manager asks an employee to complete a task, he or she is communicating ________.

Accepted Answer

A) formally 
B) theoretically 
C) hypothetically 
D) informally 
E) hierarchically 
A) formally 
B) theoretically 
C) hypothetically 
D) informally 
E) hierarchically

All of the following are suggestions for overcoming the barriers to effective interpersonal communication EXCEPT ________.

According to the textbook, the average listener can comprehend ________ per minute.

Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Communication between two or more people is called ________.

________ communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Workplace design is an important aspect of organisational communication.

How many employees typically hear about organisational matters through the grapevine first?

Advances in information technology have been a significant source of the environmental uncertainty facing organisations and have offered no significant benefits.

In a short essay, define the term 'community of practice.' What are some key concepts for organisations seeking to build a strong community of practice?

In Australia and New Zealand, communication patterns tend to be ________ oriented.

In the wheel network, the leader serves as the hub through which all communication passes.

In a short essay, list and discuss the four directions in which organisational communication can flow.Include examples of each type to support your answer.

According to the textbook, the increased use of email facilitates diagonal communication.

In the ________, communication flows according to the formal chain of command, both downward and upward.

In a short essay, list eight specific behaviours that active listeners tend to demonstrate.

What do today's managers need to do with the organisation's knowledge resources?

The vertical and horizontal flows of organisational communication can be combined into a variety of patterns called ________.

Body language refers to gestures, facial expressions and other body movements that convey meaning.

When a manager asks an employee to complete a task, he or she is communicating ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

All of the following are suggestions for overcoming the barriers to effective interpersonal communication EXCEPT ________.

According to the textbook, the average listener can comprehend ________ per minute.

Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Communication between two or more people is called ________.

________ communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Workplace design is an important aspect of organisational communication.

How many employees typically hear about organisational matters through the grapevine first?

Advances in information technology have been a significant source of the environmental uncertainty facing organisations and have offered no significant benefits.

In a short essay, define the term 'community of practice.' What are some key concepts for organisations seeking to build a strong community of practice?

In Australia and New Zealand, communication patterns tend to be ________ oriented.

In the wheel network, the leader serves as the hub through which all communication passes.

In a short essay, list and discuss the four directions in which organisational communication can flow.Include examples of each type to support your answer.

According to the textbook, the increased use of email facilitates diagonal communication.

In the ________, communication flows according to the formal chain of command, both downward and upward.

In a short essay, list eight specific behaviours that active listeners tend to demonstrate.

What do today's managers need to do with the organisation's knowledge resources?

The vertical and horizontal flows of organisational communication can be combined into a variety of patterns called ________.

Body language refers to gestures, facial expressions and other body movements that convey meaning.

When a manager asks an employee to complete a task, he or she is communicating ________.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Motivating Employees

Managers As Leaders

Filters